Vatsal B. Shah has over 10 years of experience in IT administration, ERP implementation, technical support, and customer relationship management. He currently works as a senior technical executive for Elecon Information Technology, where he is responsible for administering software and hardware assets and implementing solutions. He has experience managing teams, implementing various software solutions, providing training, and resolving client issues. He has worked for several companies in various IT roles, including as an IT administrator, ERP consultant, and business developer.

1. Vatsal B. Shah
# 21 – Riddhi Siddhi Duplex, Part I, Nr. Ideal Hostel V V Nagar, 388120 Mobile: +91-9669846959
vatsalbshah@gmail.com
IT Administrator, Sr. ERP-Implementation Consultant, Technical Support, Customer Relationship
Management & Team Leading
PROFESSIONAL PROFILE
 Over 10+ years of Expertise and significant exposure to software Implementation, Technical & Subjective
support, planning &Team Leading in the field of Information Technology Software Services
 Presently working as Sr. Technical Executive – Elecon Information Technology Ltd. –
Administration of all software and hardware assets, implementation and responsible to handle
issues and provide solutions.
 Went to USA on Business Visa and resolved most of the issues related to Customer support and
service satisfactorily.
 Experience in handling operational activities pertaining to training (online & Offline).
EDUCATION
 Masters of Business Administration (Finance) from PTU in 2009.
 Bachelors in Business Administration from RIMS, Vikram University (Ujjain) in 2000.
 Diploma in Export-Import Management from IMC Mumbai 2002.
 Certification in SIMAP from NMIMS Mumbai 2001.
 DISM from Aptech 1997.
 Certification in SAM (Software Assets Management) from iTAM India 2015
CORE COMPETENCIES
Transitions:
• Motivation task, proper follow up with team and update to higher management.
• Ensuring successful & smooth implementation processes
• Providing dynamic solutions to customers from test area on product of development rollout
• Adhering to deliverables at each stage and meeting timelines
People Management and Development:
 Handling daily operational activities to meet the process
 Hands on experience in working on projects to explore training needs and requirements of employees
 Exposure in managing clients issues with team.
CAREER HIGHLIGHTS
Sr. Consultant – Elecon Information Technology Ltd., VV Nagar, Anand January 15’ – Present
Key responsibility areas:
 SAM – Software Assets Management
 Planning project schedules
 Recommending and responding to issues and questions regarding software implementation
 Maintain all records of software licenses.
 Conducting training for users on software’s functionality
 Develop data base of software and hardware with developers
 To coordinate with the product management and marketing team, for effective implementation of
strategies for customer acquisition at local level
 Client Visits – for implementation
 Ability to manage multiple clients and projects/task simultaneously
 Strong focus on team environment.
KEY HIGHLIGHTS

2.  Successfully completed project of SAM (Software Assets Management)
IT Administrator, Designsoft Solutions Pvt. Ltd., Indore April 14’ – December 14’
Key responsibility areas:
 Handling a branch and managing a team of 4 Senior Executives
 Monitor Team performance / Targets and activity
 Develop data base of targeted relationships, mapping the assigned market and establishing
relationships at all levels
 To coordinate with the product management and marketing team, for effective implementation of
strategies for customer acquisition at local level
 Client Visits – build relationships and review branch performance
 Identify opportunities for business development
 Ability to manage multiple clients and projects/task simultaneously.
 Strong focus on team environment.
 Overall operational/administrative control
KEY HIGHLIGHTS
 Efficiently completed couple of projects in Autodesk Software.
Senior Manager, KDK Software (I) Pvt. Ltd., Jaipur April 13’ – March 14’
Key responsibility areas:
 Managing a team of 9 Senior Executives
 Ability to manage multiple clients and projects/task simultaneously.
 Strong focus on team environment.
 Responsible for managing client expectations.
 Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
 Analyzing business problems and assessing how software solution can be implemented to solve them.
 Gathering data and business needs in consultation with business managers and end users.
 Assigning tasks to staff and supervising work
 Coordinating and responding to client issues
KEY HIGHLIGHTS
 Efficiently completed couple of projects in Digital Signature Based Application.
Senior ERP-Consultant, BatchMaster Software Pvt. Ltd., Indore May07’ – Feb 13’
Key responsibility areas:
 Managed a team of 5 Executives
 Responsible for monitoring of the support team with issues worked.
 Providing support to the existing clients by way of Net Meeting, Web Ex, etc.
 Working on the areas of integration of BME with Financial packages of Microsoft Solutions like Great
Plains, ACCPAC & Quick Books
 Monitor Team performanceand activity
 Client Visits – build relationships and review branch performance
KEY HIGHLIGHTS
 Went to USA on Business Visa and resolved most of the issues related to Customer support
and service satisfactorily. Received appreciation letters from Customers.
 Efficiently completed couple of remote implementation in distribution and manufacturing modules and
also some Add on’s.

3. Business Developer Executive, Jay Bharat Group of Industries, March 04’ – Feb 07’
 Handled a team of 3 members for the in-house development projects.
 Monitored and administered the database tracking and tuning, configuring table spaces.
 Imparted training to users after post implementation as well as extended support towards
Hardware/Software problems.
 Quality Check of goods.
 Investigate and find quick resolution to problems and issues.
AREAS OF STRENGTH
 Good understanding of MS Excel, MS Power point
 Capable of setting and delivering targets
 Ability to handle multiple assignments concurrently
 Effective and capable in Team Management Skills
IT SKILLS
 Operating System: Windows 2000 Advanced Server, OS/400, Windows 7 Professional, 2000 /NT
 Database: Oracle 9i SQL
 Application: D2K, PowerBuilder on Standalone Sybase Environment.
 ERP: Tally (Accounts), Batchmaster Software, Accpac, MS GP (Operational).
 Tools: MS-SQL 2008 R2
 Programming skills: SQL basic.
PERSONAL DOSSIER
 Date of Birth: 23rd June, 1979
 Permanent Address: 32, New Bank Colony, Ratlam (M.P)-457001.
 Sex: Male
 Passport No.: K5918964
 PAN No.: AMLPS9094B
 Marital Status: Married
 Nationality: Indian
 Language: English, Hind, Gujrati.
REFERENCE
 Available on request.
Date: Signature