Lavanya Valluru
EXPERIENCE SUMMARY:
 Around 2.6 years of IT experience in Salesforce.com CRM platform.
 Experienced in design of Visualforce Pages, Apex classes, Controllers & Triggers,
designing Custom objects, Custom fields, Role based page layouts, Custom tabs,
Custom reports and various other components as per the client and application
requirements.
 Extensive experience on SalesForce.com developer toolkit (force.com IDE), SOQL.
 Experience in different types of deployments like Change Sets, Eclipse Force.com
IDE.
 Experience in Formula Fields, Validation rules, Workflows and Approval Process,
Push Notifications.
 Hands on experience in designing Security and sharing rules at object, field, and
record level for different users at different levels of organization.
 Created various profiles and configured the permissions based on the organizational
hierarchy.
 Working experience with IDEs like Eclipse 3.X, Force.com.
 Good knowledge on Object Oriented Concepts.
 Ability to work independently on enhancements and fixes in critical components,
good team player and also possess good analytical, verbal and written
communication, interpersonal, and leadership skills.
 Having experience on Service Console Applications and Analytics Sales.
TECHNICAL SKILLS:
Salesforce Technologies : Visualforce, Apex Class, Apex trigger, SOQL
Custom Integrations : Workflows & Approvals, Field Updates, Reports, Custom objects,
Custom settings, Custom labels and Tabs, Role Hierarchy, Security controls
Languages : APEX, Java, HTML, JavaScript.
Lavanya Valluru
Frameworks : Visualforce
Web Servers : Apache Tomcat
Web Technologies : HTML, Java Script.
IDE’s : Eclipse 3.1, Force.com
PROJECT EXPERIENCE:
Direct General - Salesforce POC
Role : Developer
Duration : 6 months
Environment : Salesforce.com-Service cloud
Description :
Direct General is a insurance project where we designed a service cloud console for listing
unsold quotes and calculating the lead score. It provides a effective desktop for agent to
Followup , update and have a simplified view of opportunities. Also implemented
PushNotifications to get instead pop up for record changes.
Responsibilities:
• Involved in writing the apex classes and visual force pages.
• Involved in Configurations and Administration of Sales force.com
AdviceNext WorkStation (AWS)
Role : Developer
Duration : 4 months
Environment : Salesforce.com-salesforce cloud
Description :
AdviceNext Workstation Project focus on the design, building, testing, and roll out of the new
Workstation. The highest priority for building and deploying the new Workstation is assuring that
the new Workstation ultimately delivers a significantly improved User experience for the
Financial Advisors and delivers greater efficiency and effectiveness for Financial Manager.
Lavanya Valluru
Responsibilities:
• Involved in writing the apex classes and visual force pages.
• Involved in Configurations and Administration of Sales force.com
First Data Cooperation Project
Role : Developer
Duration : 5 months
Environment : Salesforce.com-salesforce cloud
Description :
The goal of the project is to managing the Business of various banks CRM, Sales & Marketing
Processes along with case management system, Customer portal, Partner Portals and involved
in different types of integrations with salesforce.com
Responsibilities:
• Involved in writing the apex classes, triggers and visual force pages.
• Involved in Configurations and Administration of Sales force.com
Call Center Sales Project 21st
Century Insurance
Role : Developer
Duration : 4 months
Environment : Salesforce.com-salesforce cloud
Description :
The goal of the project is to introduce new and unified Sales front-end, which will allow for
channel integration, a reduction in talk time, flexible navigation, and support a 360 degree view
of contacts and products across the enterprise. Integration between the Quoting application
and a new Contact Management System will allow agents across the enterprise to leverage
21st Century’s lead base and integrate customer data in order to increase sales, increase
retention, and improve customer satisfaction.
Lavanya Valluru
Responsibilities:
• Involved in writing visual force pages.
• Involved in writing apex test class.
POC on ACE Insurer
Role : Developer
Duration : 4months
Environment : Salesforce.com-salesforce cloud
Description :
ACE insurer had a working website to provide car insurance and boat insurance to its
customers. The application involves different scenarios like ‘New Customer Care Car Insurance
Renewal’, Existing Customer can make an appointment with Insurer advisor, Existing customer
can buy Boat Insurance and Make a claim etc. Part of the application was mobile based. The
mobile based functionality was converted into SFDC site.
POC on Salesforce and Outlook Integration
Role : Developer
Duration : 2 months
Environment : Salesforce.com-salesforce cloud
Description :
This POC demonstrates the integration of Salesfoce and Outlook using Salesforce for Outlook
tool. It helps us understand the benefits of Salesforce and Outlook synchronization for easy
transfer of contacts, mails using Salesforce for Outlook. Salesforce for Outlook an application
that you install, automatically syncs contacts, events and tasks between Outlook and
Salesforce. You can also manually add Outlook emails to contacts and all the contact related
object records in Salesforce.
POC on CTI Integration
Role : Developer
Lavanya Valluru
Duration : 3months
Environment : Salesforce.com-salesforce cloud, JavaScript, Computer Telephony Integration
Description :
Computer telephony integration (CTI) is a technology that allows interactions on a telephone
and a computer to be integrated or coordinated. Salesforce Call Center enables an organization
to integrate their telephony solution with Salesforce to perform routine call center functions such
as screen pops, call transfers, outbound dialing etc.
Screen pops allow your employees (i.e. Customer Relationship, Sales, Support) to have the
caller’s information at their fingertips the moment the call arrives. At this point, Salesforce
searches the CRM system for accounts, leads, contacts or other Salesforce objects for the
telephone number. If the number is found, the information for that customer automatically
displayed on the Salesforce screen.
CERTIFICATIONS
Salesforce.com Certified Force.com Developer -- 401
ACHIEVEMENTS
Received “Delievery Excellence Award” for AdviceNext WorkStation (AWS) Project.
EDUCATION
B.tech :Sri Vasavi Institute Of Engineering & Technology(JNTUK), B.Tech (Information
Technology), 2012 with 72%.
Intermediate : Sri Chaitanya Kalasala in MPC branch with 75.5%.
SSC: At St.Little Theresa’s High School with 84%.
PROFESSIONAL ORGARNIZATIONS
Capgemini India Pvt. Ltd. ( September 2012 - present)
Lavanya Valluru
Duration : 3months
Environment : Salesforce.com-salesforce cloud, JavaScript, Computer Telephony Integration
Description :
Computer telephony integration (CTI) is a technology that allows interactions on a telephone
and a computer to be integrated or coordinated. Salesforce Call Center enables an organization
to integrate their telephony solution with Salesforce to perform routine call center functions such
as screen pops, call transfers, outbound dialing etc.
Screen pops allow your employees (i.e. Customer Relationship, Sales, Support) to have the
caller’s information at their fingertips the moment the call arrives. At this point, Salesforce
searches the CRM system for accounts, leads, contacts or other Salesforce objects for the
telephone number. If the number is found, the information for that customer automatically
displayed on the Salesforce screen.
CERTIFICATIONS
Salesforce.com Certified Force.com Developer -- 401
ACHIEVEMENTS
Received “Delievery Excellence Award” for AdviceNext WorkStation (AWS) Project.
EDUCATION
B.tech :Sri Vasavi Institute Of Engineering & Technology(JNTUK), B.Tech (Information
Technology), 2012 with 72%.
Intermediate : Sri Chaitanya Kalasala in MPC branch with 75.5%.
SSC: At St.Little Theresa’s High School with 84%.
PROFESSIONAL ORGARNIZATIONS
Capgemini India Pvt. Ltd. ( September 2012 - present)

resume

  • 1.
    Lavanya Valluru EXPERIENCE SUMMARY: Around 2.6 years of IT experience in Salesforce.com CRM platform.  Experienced in design of Visualforce Pages, Apex classes, Controllers & Triggers, designing Custom objects, Custom fields, Role based page layouts, Custom tabs, Custom reports and various other components as per the client and application requirements.  Extensive experience on SalesForce.com developer toolkit (force.com IDE), SOQL.  Experience in different types of deployments like Change Sets, Eclipse Force.com IDE.  Experience in Formula Fields, Validation rules, Workflows and Approval Process, Push Notifications.  Hands on experience in designing Security and sharing rules at object, field, and record level for different users at different levels of organization.  Created various profiles and configured the permissions based on the organizational hierarchy.  Working experience with IDEs like Eclipse 3.X, Force.com.  Good knowledge on Object Oriented Concepts.  Ability to work independently on enhancements and fixes in critical components, good team player and also possess good analytical, verbal and written communication, interpersonal, and leadership skills.  Having experience on Service Console Applications and Analytics Sales. TECHNICAL SKILLS: Salesforce Technologies : Visualforce, Apex Class, Apex trigger, SOQL Custom Integrations : Workflows & Approvals, Field Updates, Reports, Custom objects, Custom settings, Custom labels and Tabs, Role Hierarchy, Security controls Languages : APEX, Java, HTML, JavaScript.
  • 2.
    Lavanya Valluru Frameworks :Visualforce Web Servers : Apache Tomcat Web Technologies : HTML, Java Script. IDE’s : Eclipse 3.1, Force.com PROJECT EXPERIENCE: Direct General - Salesforce POC Role : Developer Duration : 6 months Environment : Salesforce.com-Service cloud Description : Direct General is a insurance project where we designed a service cloud console for listing unsold quotes and calculating the lead score. It provides a effective desktop for agent to Followup , update and have a simplified view of opportunities. Also implemented PushNotifications to get instead pop up for record changes. Responsibilities: • Involved in writing the apex classes and visual force pages. • Involved in Configurations and Administration of Sales force.com AdviceNext WorkStation (AWS) Role : Developer Duration : 4 months Environment : Salesforce.com-salesforce cloud Description : AdviceNext Workstation Project focus on the design, building, testing, and roll out of the new Workstation. The highest priority for building and deploying the new Workstation is assuring that the new Workstation ultimately delivers a significantly improved User experience for the Financial Advisors and delivers greater efficiency and effectiveness for Financial Manager.
  • 3.
    Lavanya Valluru Responsibilities: • Involvedin writing the apex classes and visual force pages. • Involved in Configurations and Administration of Sales force.com First Data Cooperation Project Role : Developer Duration : 5 months Environment : Salesforce.com-salesforce cloud Description : The goal of the project is to managing the Business of various banks CRM, Sales & Marketing Processes along with case management system, Customer portal, Partner Portals and involved in different types of integrations with salesforce.com Responsibilities: • Involved in writing the apex classes, triggers and visual force pages. • Involved in Configurations and Administration of Sales force.com Call Center Sales Project 21st Century Insurance Role : Developer Duration : 4 months Environment : Salesforce.com-salesforce cloud Description : The goal of the project is to introduce new and unified Sales front-end, which will allow for channel integration, a reduction in talk time, flexible navigation, and support a 360 degree view of contacts and products across the enterprise. Integration between the Quoting application and a new Contact Management System will allow agents across the enterprise to leverage 21st Century’s lead base and integrate customer data in order to increase sales, increase retention, and improve customer satisfaction.
  • 4.
    Lavanya Valluru Responsibilities: • Involvedin writing visual force pages. • Involved in writing apex test class. POC on ACE Insurer Role : Developer Duration : 4months Environment : Salesforce.com-salesforce cloud Description : ACE insurer had a working website to provide car insurance and boat insurance to its customers. The application involves different scenarios like ‘New Customer Care Car Insurance Renewal’, Existing Customer can make an appointment with Insurer advisor, Existing customer can buy Boat Insurance and Make a claim etc. Part of the application was mobile based. The mobile based functionality was converted into SFDC site. POC on Salesforce and Outlook Integration Role : Developer Duration : 2 months Environment : Salesforce.com-salesforce cloud Description : This POC demonstrates the integration of Salesfoce and Outlook using Salesforce for Outlook tool. It helps us understand the benefits of Salesforce and Outlook synchronization for easy transfer of contacts, mails using Salesforce for Outlook. Salesforce for Outlook an application that you install, automatically syncs contacts, events and tasks between Outlook and Salesforce. You can also manually add Outlook emails to contacts and all the contact related object records in Salesforce. POC on CTI Integration Role : Developer
  • 5.
    Lavanya Valluru Duration :3months Environment : Salesforce.com-salesforce cloud, JavaScript, Computer Telephony Integration Description : Computer telephony integration (CTI) is a technology that allows interactions on a telephone and a computer to be integrated or coordinated. Salesforce Call Center enables an organization to integrate their telephony solution with Salesforce to perform routine call center functions such as screen pops, call transfers, outbound dialing etc. Screen pops allow your employees (i.e. Customer Relationship, Sales, Support) to have the caller’s information at their fingertips the moment the call arrives. At this point, Salesforce searches the CRM system for accounts, leads, contacts or other Salesforce objects for the telephone number. If the number is found, the information for that customer automatically displayed on the Salesforce screen. CERTIFICATIONS Salesforce.com Certified Force.com Developer -- 401 ACHIEVEMENTS Received “Delievery Excellence Award” for AdviceNext WorkStation (AWS) Project. EDUCATION B.tech :Sri Vasavi Institute Of Engineering & Technology(JNTUK), B.Tech (Information Technology), 2012 with 72%. Intermediate : Sri Chaitanya Kalasala in MPC branch with 75.5%. SSC: At St.Little Theresa’s High School with 84%. PROFESSIONAL ORGARNIZATIONS Capgemini India Pvt. Ltd. ( September 2012 - present)
  • 6.
    Lavanya Valluru Duration :3months Environment : Salesforce.com-salesforce cloud, JavaScript, Computer Telephony Integration Description : Computer telephony integration (CTI) is a technology that allows interactions on a telephone and a computer to be integrated or coordinated. Salesforce Call Center enables an organization to integrate their telephony solution with Salesforce to perform routine call center functions such as screen pops, call transfers, outbound dialing etc. Screen pops allow your employees (i.e. Customer Relationship, Sales, Support) to have the caller’s information at their fingertips the moment the call arrives. At this point, Salesforce searches the CRM system for accounts, leads, contacts or other Salesforce objects for the telephone number. If the number is found, the information for that customer automatically displayed on the Salesforce screen. CERTIFICATIONS Salesforce.com Certified Force.com Developer -- 401 ACHIEVEMENTS Received “Delievery Excellence Award” for AdviceNext WorkStation (AWS) Project. EDUCATION B.tech :Sri Vasavi Institute Of Engineering & Technology(JNTUK), B.Tech (Information Technology), 2012 with 72%. Intermediate : Sri Chaitanya Kalasala in MPC branch with 75.5%. SSC: At St.Little Theresa’s High School with 84%. PROFESSIONAL ORGARNIZATIONS Capgemini India Pvt. Ltd. ( September 2012 - present)