Robert Williams is seeking a challenging role making use of his 20+ years of experience in IT and retail. He has strong technical skills including web development, networking, and security. He also has strong project management, communication, and customer service skills developed over years of managing teams and clients. Due to a family tragedy, he left a promotion to focus on caring for his children but has since developed additional skills in social media marketing and web development as a self-employed consultant and small business owner.

1. Robert A Williams
C.V
Robert Williams –August 2016

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Robert A Williams
 Merok, Moss Lane, Hebden Bridge, West Yorkshire, HX7 7DS
 Mobile: 07876032792
 Email: grunkern@gmail.com
A highly organised individual with over 20 years’ experience working within Information Technology and Retail. who
is hard-working and multi-talented. With a successful track record of a multi-stranded skill base from web-
development to wireless networks and from retail sales to reliable project management.
In 2008, I was due to be promoted to Technical Director of an outsource IT Support Company in London when
suddenly and tragically my children’s mother died. My children were all quite young and vulnerable at the time and
my choice was to drop my career in favour of nurturing my children after their sad and tragic loss.
With a meticulous attention to detail and natural organisational skills, including management of projects, I have
continued to develop my own skillset in Social Media Marketing and Web Development. As well as being actively
involved in other projects, including cycle: recycle in Hebden Bridge
With vast experience and knowledge in I.T, I am looking for any challenging role that could make use of my talents
and also extend my skills so I can continue in my personal development.
Have been driving for over 30 years and have a full clean licence and am also licensed to C2.
Communication Skills
 Ability to communicate the same information across a broad variety of audiences, ensuring that the message
is understood as demonstrated by each client in a suitable form.
 Ability to keep the client updated and informed at all times.
 Ability to gage each client’s understanding and therefore catering for their expectations and needs.
 Excellent people skills and inter-personal communication as demonstrated in all roles, rare to find somebody
with high level of technical knowledge and also ability to communicate very well
Analytical Skills
 Rapidly familiarises self with technical, non-familiar project specific terminology, in order to fully understand
the data
 Critically evaluates information gathered from multiple sources, reconciles conflicts, decompose high-level
information into details, abstract up from low-level information to a general understanding, and distinguish user
requests from the underlying true needs
 Collaborate with subject matter experts to establish the complex information enabling a true understanding of
the case in order to communicate to other audiences.
Computer and ICT:
 Abilities in web design and web development, mainly WordPress with knowledge of html, css and scripting
languages
 Knowledge and skills in Firewall and Security implementations both in Software and Hardware including
Watchguard and Cisco technologies
 Knowledge of all Microsoft Windows Server and OS from Windows 95 to Windows 10 and MS Server NT to
MS Server 2010
 Good knowledge of Linux and OSX as well as server technologies based on Unix, VMWare knowledge
 Good knowledge of most server sided and client sided software systems used in business, and
implementation of Active Directory
 Have an ability in hardware – structured cabling, routers, Voice Over IP, Storage Area Networks, PC and
Server Builds

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Management Skills
 Led on a number of projects including creating project plans, arranging and coordinating meetings to ensure
the client is kept informed and has an understanding of what work is being carried out.
 Manage challenging time constraints where meeting deadlines are essential, including managing the client’s
expectations.
 Simultaneously working on a number of live projects, which can be at various stages in I.T process.
 Risk assessed each project taking a long term view to understand the likelihood of success, considering cost
implications and budgets of the clients.
 Provided independent advice on the management of projects, to clients and ensuring sufficient time and
resources are allocated to achieve the project objectives and come in on time and on budget
 Highly focused on the quality of work included in projects, ensuring consistent levels are delivered across all
projects holding challenging conversations when quality is compromised
 Fluent in digital systems, using the latest IT to keep track of the project
 Team leadership skills on projects implementing upgrades to IT in large business frameworks and distributed
global networks, including Nippon Ghosei part of Mitsubishi Group
 Project Management skills implemented in Our IT Department and cycle: recycle
Continuous Improvement Skills
 Ability to deal with people from all walks of life
 Have an understanding of Diversity and Equality and would challenge people who behave unacceptably.
 Ability to diagnose problems accurately and make the improvements required to the process in order to satisfy
the customers
 Reduced costs by downloading information required onto disks, rather than sending paper copies
 Reviewed and modified training materials to make suitable for delivery to colleagues across all grades within
the organisation to ensure colleagues received information appropriate and in a timely manner
 Ability to complete courses and training in order to progress and gain wider knowledge and skills.
 Have managed and created training plans in projects including for cycle: recycle as grass-roots bicycle
recycling project, also within IT roles
 Continued enrolment in Udemy Courses and Yoast SEO Training
Stakeholder Skills
 Liaised with external regulators and advisers, to improve relationships with others and gain valuable contacts.
 Built strong relationships on a new project, creating regular opportunities for meetings to discuss progress and
keep the client informed and updated.
 Possesses diplomacy, tact and understanding of others’ priorities to achieve common goals in particular when
dealing with clients
Sales and Marketing
 SEO – Yoast on WordPress, having built and managed in excess of one dozen WordPress websites
 Social Media Marketing – Increased Twitter Growth, YouTube Following, Google Plus and Facebook Page
Likes, responsible for management of 5 active Facebook Pages and 3 active Twitter Accounts plus
management of Business profiles online for 3 businesses
 Retail Sales knowledge spanning since age 18, three decades plus EPOS implementation, sales knowledge
on floor.

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Writing and Copy
 Actively writing blog content and writing content for several blogs as well as Facebook posts and the like.
Advanced knowledge of promotion and promotional tools like Buffer
Career Timeline
 Sept 2011 to Present day – Self Employed
o Web development and SEO/SMM, marketing
 April 2014 to Present day – Retail and web development - Silly Billy’s Toy Shop
o Working both in the retail shop and also building and branding the website, twitter and Facebook
pages.
 February 2011 to March 2013 – Cycle Shop
o Repair and sales shop assistant manager
o Trained to Cytech Level 2
 January 2004 to October 2009 – IT Support Company Our IT
o Technical lead and senior technical, project manager, manager at Manchester office, trainer, Network
consultant and part time 3rd line support.
 June 2002 to December 2003 – Modalit
o 1st Line Support, 2nd Line Support, Hardware and Network support, Project management
 January 2000 to June 2002 - Revolving Doors Agency (Charity)
o IT Consultant, Project management
 1998 to 2000 – Delicatessen
o Manager, Trainer, Responsible for 10 staff
 Prior to 1998
o Various Construction jobs including working as a Foreman for JT Design Build
Education
 1996 – 2000
o Middlesex University
 1988 – 1990
o Chichester College of Technology
 1980 – 1986
o Chichester High School for Boys
Qualifications
 BSc (Hons) Science and Technology Policy
 ONC Building Studies
 A Level
o Mathematics, Physics
 O Level
o English Literature, English Language, Maths, Geography, History, Chemistry, Physics
 CSE
o French

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Technical Skills/Professional Qualifications
 Microsoft MCP,
 Microsoft MCSA,
 Certified Internet Webmaster,
 Microsoft and Red Hat product technologies
 Watchguard
 Cisco Hardware
 Firewall technologies
 IBM / Lenovo PC and Server
 Dell PC and Server
 HP PC Server Hardware
 Avaya VOIP
Personal Interests
I am a confident, self-motivated and organised individual capable of working on my own or being part of a team and
enjoy challenges on many levels.
I also enjoy keeping fit and active by running as well as going to the gym and I am a keen archer.
Over the years I have travelled extensively in India and the Far East.
References
 Professional
o Graham Doyle, Director – D2NA 07973846007
o Tom Carroll, Managing Director – Our IT 08451299940