This document provides an 8-step process for evaluating call software and courseware: 1) Know the needs of your students, 2) Locate suitable software, 3) Check hardware compatibility, 4) Examine program content, 5) Review instructional design, 6) Evaluate ease of use, 7) Consider consumer value, and 8) Investigate technical support and cost. It then discusses each step in more detail, focusing on important questions to ask regarding a program's content, instructional approach, user-friendliness, and support services.