كتاب فن الخدمة الفندقية لكل العاملين بالمطاعم والفنادق ولكل من يهتم بالضيافة . اهدية الي كل من مد لي يد العون بعلمه وعمله راجيا ان يعوضه الله تعبه خيرا . وان يديم الله نعمه التي لاتعد ولا تحصي . وان يجعل الفائدة عامة وللجميع.
محاضرة مبادئ ادارة الضيافة هامة ومفيده لجميع المهتمين والعاملين بالضيافة في الفنادق والمطاعم والمنشأت الفندقية
اتمني ان تعم الفائدة للسادة القراء وندعو لكل من شارك من قريب او بعيد في هذا العمل بالخير
كتاب مبادئ صناعة الضيافة
اهديه لجميع العاملين في مجال الضيافة والسياحة والفنادق راجيا من الله النفع للجميع شاكرا كل من له دور من قريب او بعيد في اخراج هذا العمل
قسم إدارة الغرف د.هاني عاطف المكاتب الامامية و الاشراف ا...Hany Atef
محاضرة قسم ادارة الغرف
هامة للعاملين بالفنادق ولمحبي الضيافة فيها شرح وافي واجز
ومبسط لقسم ادارة الغرف في الفنادق شارحا المكاتب الامامية ومايخصها ودورها واهميتها وكذلك الاشراف الداخلي وواهميته وعلاقته بالاقسام الاخري ودوره
ارجو من الله ان تعم الفائدة
كتاب فن الخدمة الفندقية لكل العاملين بالمطاعم والفنادق ولكل من يهتم بالضيافة . اهدية الي كل من مد لي يد العون بعلمه وعمله راجيا ان يعوضه الله تعبه خيرا . وان يديم الله نعمه التي لاتعد ولا تحصي . وان يجعل الفائدة عامة وللجميع.
محاضرة مبادئ ادارة الضيافة هامة ومفيده لجميع المهتمين والعاملين بالضيافة في الفنادق والمطاعم والمنشأت الفندقية
اتمني ان تعم الفائدة للسادة القراء وندعو لكل من شارك من قريب او بعيد في هذا العمل بالخير
كتاب مبادئ صناعة الضيافة
اهديه لجميع العاملين في مجال الضيافة والسياحة والفنادق راجيا من الله النفع للجميع شاكرا كل من له دور من قريب او بعيد في اخراج هذا العمل
قسم إدارة الغرف د.هاني عاطف المكاتب الامامية و الاشراف ا...Hany Atef
محاضرة قسم ادارة الغرف
هامة للعاملين بالفنادق ولمحبي الضيافة فيها شرح وافي واجز
ومبسط لقسم ادارة الغرف في الفنادق شارحا المكاتب الامامية ومايخصها ودورها واهميتها وكذلك الاشراف الداخلي وواهميته وعلاقته بالاقسام الاخري ودوره
ارجو من الله ان تعم الفائدة
84% of trade show attendees have the power to recommend, specify, and/or make final purchasing decisions.
The Do's and Don't of exhibiting at trade shows
Make Your Booth The Best!
A to the point deck on common corporate etiquette, including:
Corporate Parties
Email writing
Meetings and Conferences
Telephone and Con-Calls
Lunch and Cafeteria
Common Areas – lift, washroom, corridor, bay area
Chat tools – Skype, communicator
Personal Hygiene
Language – words and phrases
~ by Seekhle Learning
This Etiquette Dinner program is a collaboration between Career Services and Alumni Relations. Alumni, faculty and staff serve as table hosts to guide conversation and answer student questions during the 4-course meal.
فيروسات كورونا هي فصيلة كبيرة من الفيروسات التي قد تسبب المرض للحيوان والإنسان. ومن المعروف أن عدداً من فيروسات كورونا تسبب لدى البشر حالات عدوى الجهاز التنفسي التي تتراوح حدتها من نزلات البرد الشائعة إلى الأمراض الأشد وخامة مثل متلازمة الشرق الأوسط التنفسية والمتلازمة التنفسية الحادة الوخيمة (السارس). ويسبب فيروس كورونا المُكتشف مؤخراً مرض فيروس كورونا كوفيد-19.
Dr hany اقسام السياحة العلاجية والعلاقة بين السياحة العلاجية والفندقة العلاجي...Hany Atef
اقسام السياحة العلاجية
الاشتراطات التي يجب توافرها في السياحة العلاجية
العلاقة بين السياحة العلاجية والفندقة العلاجية
المنتجعات العلاجية وعلاقتها بالطب البديل
أنواع الفنادق ومواصفاتها
انواع الفنادق والخدمات المقدمه بها
تصنيف الفنادق وفقاً للإقامة
تصنيف الفنادق وفقاً لمدى الخدمات
تصنيف الفنادق وفقاً للمواقع
تصنيف الفنادق تبعا لعلاقة الفندق بالمدينة
تصنيف الفنادق وفقاً لمستويات الأسعار
تصنيف الفنادق وفقاً للخصائص المادية
تصنيف الفنادق (تقدير النجوم) القواعد الجديدة
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
2. Social Etiquette
Corporate Etiquette
Communication Etiquette
Phone etiquette
Do's and don'ts
Eating Etiquette
Dinning Etiquette
Professionalism
Dr/ Hany Atef
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3. Social etiquette
Handshake
Look the person in the eye/smile/use a firm grip
(not death grip) and a firm wrist (limp is pretty
awful) /hold for no more than 2 or 3 seconds
Dr/ Hany Atef
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4. Seating in crowded places
If seating is limited, and you are sitting, offer your
seat to a woman who is standing (older woman
takes precedence over a young woman)
Note to self – if the young woman is wise, she will
offer her seat to the older woman and you may
offer your seat to her.
Also appropriate is offering your seat to an older
gentleman (before offering it to a younger
woman)
Dr/ Hany Atef
4
5. Social etiquette
Seating in restaurants and parties
Stand until the host/hostess tells you where to sit
Be sure to help the women in the party be
seated before you take your own seat
Pull the chair out slightly so they may be seated
easily
Help to slide the chair in gently to the table
Dr/ Hany Atef
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6. Opening doors
Open doors for ladies, elders, anyone loaded
down with packages
Open car doors for a woman to get into the
car and out of the car (you may have to tell
the young lady that you will open her door so
she doesn’t catapult herself out of the car
before you can get around to her side)
Dr/ Hany Atef
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7. Helping with jacket/coat
When you see a lady putting on a coat or
jacket, gently hold the coat by the
collar/shoulder area and help her put it on (I
say gently because women hate their clothes
being bunched, scrunched or man-handled –
sigh, sad but true)
Dr/ Hany Atef
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8. Offers of help
When you see women doing anything, the
following questions are usually always welcome:
May I help you with that?
May I carry that for you?
Coasters (filed under ‘Picky little stuff’)
Before you set a glass/bottle/dish on a table or
desk, ask if your host would like you to use a
coaster if you don’t see any available
Dr/ Hany Atef
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9. Types of Business Etiquette:
Social Etiquette- Social etiquette is important for
an individual as it teaches him how to behave in
the society.
Social etiquette in business refers to etiquette
used during professional socializing.
For example, members of a company must
observe a number of rules of conduct when
taking a guest to dinner. For multinational
businesses, this social etiquette can be tricky, as
what is considered polite in one culture may not
be considered polite in another.
Dr/ Hany Atef
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10. Corporate Etiquette- Corporate Etiquette refers
to how an individual should behave while he is
at work. Each one needs to maintain the
decorum of the organization. Don’t loiter
around unnecessary or peep into other’s
cubicles.
Dr/ Hany Atef
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11. Meeting Etiquette- Meeting Etiquette refers to
styles one need to adopt when he is attending
any meeting, seminar, presentation and so on.
Listen to what the other person has to say.
Never enter meeting room without a notepad
and pen. It is important to jot down important
points for future reference.
Dr/ Hany Atef
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12. Virtual meetings etiquette
Look at the camera -- not your own face or
theirs -- so you seem like you’re making eye
contact.
Shut the door and make sure you’re not
interrupted by your pets, children,
roommates, significant other, etc.
Before your meeting, check the area in
camera range for inappropriate or overly
personal items.
Dr/ Hany Atef
12
13. Communication Etiquette
A large majority of our relationships hinge on
good communication. Not sure what that
entails? Let’s break communication etiquette
down into four categories:
Dr/ Hany Atef
13
14. Phone etiquette
Making Call
Before initiating a call, be clear about the why
(purpose) and what (content) of the call, how to
begin the call, and what to do if the call is cut
off.
How to Begin or receive a call
Speak clearly. Taking the time to speak clearly,
slowly and in a cheerful, professional voice is very
important.
Use your normal tone of voice when answering a
call. If you have a tendency to speak loud or
shout, avoid doing so on the telephone.
Do not eat or drink while you are on telephone
duty. Only eat or drink during your coffee break
or lunch break.
Dr/ Hany Atef
14
15. How to Begin or receive a call
Do not use slang words or Poor Language.
Respond clearly with “yes” or “no” when
speaking. Never use swears words.
Address the Caller Properly by his or her title.
(i.e. Good morning Mr. Brown, Good
afternoon Ms. Sanders). Never address an
unfamiliar caller by his or her first name.
Dr/ Hany Atef
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16. How to Begin or receive a call
Be patient and helpful. If a caller is irate or
upset, listen to what they have to say and
then refer them to the appropriate resource.
Never snap back or act rude to the caller.
Always focus on the call. Try not to get
distracted by people around you. If
someone tries to interrupt you while you are
on a call, politely remind them that you are
on a customer call and that you will be with
them as soon as you are finished.
Dr/ Hany Atef
16
17. Do's and don'ts
Don't type or shuffle papers while you're on the
phone - it suggests that you're not listening to
the caller.
If you have to put the phone down, do it gently
to spare your caller's ear.
Rid your mouth of food, gum, cough drops, or
candy before talking on the phone - the
receiver amplifies your noshing.
If you have to sneeze or cough, turn your head
and cover your mouth - and the receiver.
Speak directly into the receiver - don't bury it in
your shoulder or neck.
Dr/ Hany Atef
17
18. If you dial the wrong number, explain
yourself and verify the phone number so you
don't repeat the call. Don't hang up; that's
just rude.
Cut down on the background noise when
taking or making a call. Radios, televisions,
and even computer bings and bleeps can
be distracting over the phone
Dr/ Hany Atef
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19. Eating Etiquette
Individuals must follow certain decorum while
eating in public. Don’t make noise while
eating. One should not leave the table unless
and until everyone has finished eating.
Dr/ Hany Atef
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20. Dinning Etiquette
Be punctual, being late is bad manners
Make sure you introduce yourself to everyone
present. Shake hands; extend your right hand,
firm not strong hand shake, never soft or with
fingers alone, your whole palm
Host should arrive before guests
Dr/ Hany Atef
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21. Dinning Etiquette
When the number of guests is an odd number
a round table is called for, the etiquette is to
avoid having an empty space next to one of
the guests. The seat on the right side of the
host is for the most important guest (CEO,
president, senior client, client from another
country…). The seat on the left side of the host
is for the second most important guest. The
third most important guest will sit to the right of
the most important guest.
Dr/ Hany Atef
21
22. Dinning Etiquette
While waiting for guests at the table the host
will not order food or drinks and Hosts stands
when guests arrive.
When ordering; always follow host, if host has
not ordered first ask host for what they suggest,
never order more than the rest of the group.
Dr/ Hany Atef
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23. Dinning Etiquette
Do not delay the dinner by asking the waiter
too many question, have an idea of what to
order beforehand, never order the most
expensive or least expensive item on the menu
Never leave before the meeting dinner is over,
No phone calls at the table.
The host is in charge of the bill
Dr/ Hany Atef
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24. Dinning Etiquette
Always thank the host and shake their hand
before leaving Put your napkin in your lap
when you sit down
Don’t start eating until everyone has received
their food
Pass condiments and dishes from left to right
rather than reaching across the table
Chew with your mouth closed
After the meal is over, partially fold your napkin
and put it to the left of your plate
Dr/ Hany Atef
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25. Professionalism
Being professional means contributing to a
pleasant, productive, and inclusive work
environment. Professionalism includes an entire
range of behaviors; however, here are the most
standard:
Dr/ Hany Atef
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26. Professionalism
Keeping your word: When you make a
commitment -- whether it’s big or small -- keep it.
If you know that will be impossible, give the other
person as much notice as possible.
Being punctual: Show up on time (or early).
Remaining calm: Even in heated situations, do
your best to stay cool.
Dr/ Hany Atef
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27. Professionalism
Acting flexible: Sometimes you’ll have to stay
late, show up early, change plans, move
meetings, and more to make things work. Unless
this is happening all the time, accommodate
these changes without raising a stink.
Dr/ Hany Atef
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28. Professionalism
Using diplomacy: There will be people you don’t
like -- prospects, coworkers, or both. Be kind and
amiable anyway.
Accepting constructive criticism: Throughout
your career, others will offer feedback. If you’re
closed off to it, you’ll not only harm your
professional rapport, you’ll also lose valuable
opportunities to improve.
Dr/ Hany Atef
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