Etiquette Dinner Presentation 2010


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This Etiquette Dinner program is a collaboration between Career Services and Alumni Relations. Alumni, faculty and staff serve as table hosts to guide conversation and answer student questions during the 4-course meal.

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Etiquette Dinner Presentation 2010

  1. 1. Welcome to the 5th Annual Etiquette Dinner <br />Presented by:<br />Heidi Seegers, Director of Career Services<br />Erin Jewell, Director of Alumni Relations<br />And the Student Alumni Association<br />
  2. 2. Welcome<br />Introductions<br />Hosts<br />Table Hosts<br />Student Alumni Association Students<br />Please ask questions <br />Start to finish etiquette<br />
  3. 3. Manners Do Matter<br />“Manners maketh man.” <br />~William of Wykeham (1324-1404), Founder of Winchester College <br />“Good manners will open doors that the best education cannot.”<br />~Clarence Thomas (1948- ), Associate Justice of the United States Supreme Court<br />
  4. 4. Why<br />Research shows that body language, including voice, account for 38% of an overall first impression.<br />One of the reasons employers take job candidates out to lunch is to evaluate social skills and see if a person can handle him/herself gracefully under pressure.<br />Table manners do matter.<br />
  5. 5. Why<br />People judge others by their manners.<br />We are growing up in a fast food society.<br />
  6. 6. Why<br />A recent poll of 520 human resource professionals conducted by the Center for Professional Excellence at York College of Pennsylvania stated: <br />60% of the hiring decision for new college graduates is based on assessment of the applicant’s professionalism.<br />
  7. 7. When<br />Business Dinners/Lunches<br />Interviews<br />Meeting in-laws<br />Weddings<br />
  8. 8. Now You Are Here<br />If it is assigned seating, DO NOT move name tags.<br />Everyone at the table introduces him/herself and lets others know something about him/her.<br />Table host introduces him/herself first.<br />If at a wedding, introduce yourself and then how you know the bride and groom.<br />Do not assume that everyone at the table knows each other. <br />
  9. 9. After You Are Seated<br />Place your napkin on your lap. <br />Your napkin should be on your lap at all times.<br />If you need to excuse yourself at any point, say a soft “excuse me” and place your napkin in your chair, not back on the table. <br />A napkin on the table may be seen by your server as a signal you are finished and your plate may be taken.<br />
  10. 10. Table Setting<br />
  11. 11. Silverware<br />Work from the outside in. The first courses will use the outer silverware. <br />Never allow ‘used’ silverware to rest on the table. It should always be on your plate.<br />
  12. 12. Claiming Your Territory <br />A few helpful mnemonic devices<br />If your silverware is wrapped in your napkin…<br />Fork and left are 4-letter words so forks are on the left.<br />Spoon, knife and right are 5-letter words so spoon and knife are on the right.<br />“Liquids to your right, solids to your left”<br />Your drink glasses are on your right and your bread plates are on your left.<br />O.K. Signal<br />Your left hand forms a “b”--Your left side is “bread”<br />Your right hand forms a “d”--Your right side is “drinks”<br />
  13. 13. Follow The Leader<br />Follow your hosts lead.<br />If there is a menu, wait for him/her to pick it up and start looking. <br />Wait until everyone at your table has been served before you begin eating.<br />If the food is taking a while to be served, you may begin eating before it gets cold.<br />Look to your host to determine when you may begin eating. <br />
  14. 14. A Few Helpful Tips<br />If you are out to eat, and the host orders ______, then you are able to order ______.<br />Appetizer, Dessert, Alcohol, etc. (Never order alcohol during a job interview or professional lunch/dinner)<br />Nothing is worse than watching, or being watched while eating. <br />If the waiter asks for your order first and you do not know what to order, simply say “I don’t know yet, why don’t you start with someone else.”<br />
  15. 15. When You Have To Order<br />Ask for recommendations.<br />Don’t order the most expensive or least expensive items on the menu.<br />Once you have figured out what you want, close your menu. This signals to your server you have decided what to order. <br />
  16. 16. Small Talk Tips<br />Watching the news and reading the newspaper will help in making conversation.<br />Safe topics to discuss are weather, traffic, travel and family.<br /><ul><li>Avoid topics that are too personal such as religion, politics and health issues.
  17. 17. Do not use “text chat” as a form of conversation (ex: LOL, BFF, OMG)</li></ul>Don’t bring up gossip, dominate the conversationor use foul language.<br />This includes not using the Lord’s name in vain.<br />
  18. 18. The Passing Game<br />Pass to the Right.<br />If an item is within your reach, pass to the right, refraining from helping yourself first.<br />Passing to the right is not set in stone, so if things start moving to the left, by all means go with the flow. <br />When passing something with a handle, such as dressings, pass with the handle facing the person so it can be easily grasped.<br />Salt and pepper are passed as a set.<br />
  19. 19. The Passing Game<br />Place the butter directly on the plate, not on the bread. <br />You want to avoid constantly asking for butter.<br />You don’t want to butter your bread while others are waiting. <br />
  20. 20. Soup<br />Draw the spoon away from you and quietly sip from the side of the spoon.<br />When you come to the bottom of the bowl, tilt it away from you and spoon out the remainder.<br />When finished, place the spoon on the plate beneath the soup bowl.<br />
  21. 21. First Course<br />Soup<br />
  22. 22. Start to Finish Guide<br />Upon receiving an invitation,if the host asks for an RSVP, respond accordingly. <br />Make arrangements to be there. If you can no longer attend, let the host know.<br />What you will need to find out ahead of time:<br />Where: Figure out how long it will take to get to your destination; parking <br />What to wear: Find out proper attire.<br />
  23. 23. Handshakes Across the World<br />North America and Europe<br />A firm handshake is appropriate.<br />Asia and Middle East<br />A gentler handshake; a hearty handshake can be viewed as aggressive.<br />Islamic Countries<br />Offering your hand to a woman is offensive.<br />France<br />Men and women can never shake hands too much<br />
  24. 24. International Business Etiquette<br />A general rule of thumb is to research the etiquette of the country you are planning to visit.<br />Learn key phrases of the country.<br />In Eastern Europe, when asked “How are you?”, an acceptable answer would be “Terrible” or “I’m surviving” as opposed to “Fine” or “Good. How are you?”<br />In China, a clock should not be given as a gift as it is viewed as unlucky and signaling someone’s death.<br />
  25. 25. International Business Etiquette<br />In Japan, knives are not good gifts as they are seen as symbolic of cutting ties with the recipient.<br />In the Middle East countries, a person should not use the left hand for greeting as it is seen as unclean.<br />In Greece, Spain and Portugal, gifts with a company logo should not be given.<br />In Australia, titles or status are unimpressive. <br />In France, always begin a conversation with “Bonjour.” <br />In Chile, wine is expected to be poured with the right hand. <br />
  26. 26. International Dinner Etiquette<br />In Spain, a business dinner may last well into the morning hours.<br />In Germany, business is not discussed during a meal. <br />In China, cleaning your plate means you weren’t given enough food.<br />In Australia, alcohol is discouraged at business luncheons; in Germany and Russia, moderate drinking is acceptable.<br />
  27. 27. Second Course<br />Salad<br />
  28. 28. Food To Avoid Ordering<br />Spaghetti<br />Chicken (fried, or bbq)<br />Pizza<br />Ribs<br />Big messy sandwiches<br />
  29. 29. A Few Tips When Eating<br />Take bite sized portions<br />You may be asked a question as you put food in your mouth. A smaller portion is faster to finish.<br />When at an interview, the main focus is the interview, not eating.<br />
  30. 30. Tips For Food Allergies and Vegetarians<br />When you send your RSVP, let your host know ahead of time if you have food allergies or are a vegetarian. <br />If you’re the host, check with your guests on vegetarian options or food allergies.<br />Be polite. If there is something you don’t care to eat, just say ‘no thank you’ or do not eat it.<br />
  31. 31. When You Are Finished<br />Place utensils at the 4 o’clock position to signal you are done.<br />Place napkin to the left of your plate, not on your plate.<br />The host will pick up the tab. Do not offer or argue about the bill.<br />
  32. 32. Third Course<br />Entree<br />
  33. 33. When To Make A Toast<br />There are 2 points during a meal that a toast can be offered.<br />Before the meal to welcome the guests. <br />After the dessert course when the after-dinner drinks have been served.<br />
  34. 34. How To Give A Toast<br />Should be light-hearted, warm and humorous in tone.<br />Personal anecdotes and words of admiration for the honored guest are appropriate.<br />Toasting etiquette would suggest not embarrassing the guest of honor.<br />
  35. 35. Toasting Techniques<br />To get the group’s attention, never bang on a glass; simply stand and hold your glass in the air.<br />The person being toasted remains seated.<br />Don’t hold your glass in the air during your toast.<br />
  36. 36. Toasting Techniques<br />Following a toast, drinks are sipped, not drained.<br />The person being toasted does not drink.<br />Guest of honor returns a toast, thanking the host and offering their own toast.<br />
  37. 37. After Dinner Speaker<br />When the after dinner speaker is announced, all else ceases.  <br />There is no tittering, twittering, dithering or jittering and no side bar conversations.  <br />Finish eating and sipping coffee before the speaker begins, turn your chair toward the speaker and give the speaker your undivided attention.  <br />NO TEXTING UNDER THE TABLE! <br />
  38. 38. Thank You Notes<br />Recommended to be sent the next day.<br />Mention something that was discussed during the meal.<br />However you received the invitation is how you send the thank-you.<br />For example: Email Invite=Email Thank You<br />
  39. 39. Fourth Course<br />Dessert<br />
  40. 40. This Evening’s Menu(Thank you Sodexo!)<br />Soup<br />Tomato Basil<br />Salad<br />Crisp Greens with Mandarin Oranges and Toasted Almonds, Citrus Vinaigrette<br />Entrée<br />Stuffed Chicken Florentine with Roasted Red Pepper Cream, Garlic Roast Potatoes and Garden Vegetable Medley<br />Dessert<br />Caramel Pecan Cheesecake<br />
  41. 41. Sources<br />“Dining Etiquette For The Fast-Food Generation” and “Making Toasts”; Jill Bremer, Bremer Communications;<br />“International Business Etiquette 101”; Rachel Zupek, Writer and Blogger for<br />“Business Etiquette Around The World”; Anthony Balderrama, Writer and Blogger for<br />
  42. 42. Sources<br />“Dining Etiquette Q & A”; Career Services at Virginia Tech;<br />“Interview Etiquette: Manners, Meals and Interviews”;<br />“Your Professional Image”; University of Wisconsin-Eau Claire;<br />“Interview Dining Etiquette”; MonsterTrak;<br />Culture and Manners Institute; <br />
  43. 43. Thank You For Attending the 5th Annual Etiquette Dinner!<br />A special thanks to:<br />Table Hosts<br />Student Alumni Association<br />Martha Potts-Bell<br />Sheri Michaels<br />Brett Netherton<br />Please complete the evaluations.<br />