Ethical And Unethical
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Shoplifting and other forms of theft from retailers are a major problem, accounting for 4% of annual retail sales. Stores invest heavily in security measures like cameras and electronic tags on merchandise to catch thieves. Those caught shoplifting may be forced to wear a sign. While consumers have rights to safety, information, choice, being heard and redress, they also have responsibilities to report issues honestly and allow reasonable time to address problems.
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The document outlines key consumer rights and responsibilities. It defines a consumer as someone who purchases goods and services. Consumers have rights to safety, information, choice, having their voice heard, seeking redress for issues, education, a healthy environment, and having their basic needs met. However, with these rights come responsibilities like using products safely, analyzing information wisely, choosing products carefully, expressing concerns to those who can help, seeking compensation when due, minimizing environmental impact, and consuming sustainably. The document aims to educate consumers on both their rights and responsibilities under law.
Consumer Rights and Responsibilities.ppt
About consumer rights and the consumers responsibility.it is to build a good knowledge about consumer rights
Consumer Rights and Responsibilities.ppt
The document outlines key consumer rights and responsibilities. It defines a consumer as someone who purchases goods and services. Consumers have rights to safety, information, choice, having their voice heard, seeking redress for issues, education, a healthy environment, and having their basic needs met. However, with these rights come responsibilities like using products safely, analyzing information wisely, choosing products carefully, expressing concerns to those who can help, seeking compensation when due, minimizing environmental impact, and consuming sustainably. The document aims to educate consumers on both their rights and responsibilities.
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Ethical And Unethical
- 1. Ethical and Unethical Consumer Behavior Shoplifting
- 2. Shoplifting: The taking or using of store items without paying for them.
- 3. Retailers loose an average of 4% of their annual sales to shrinkage
- 4. Shoplifting is becoming an epidemic
- 5. Stores spend a great deal of money to attract their customers
- 6. They make big displays
- 7. They want customers to buy as many items they can
- 8. The ethical customer buys the items they want
- 10. Sees a display
- 12. Theft is not just from the consumer
- 13. Employees account 47% of the lost merchandise
- 14. Vendor fraud and administrative errors add up to nearly 20% of the loss
- 15. Stores have added scanners
- 16. And electronics to reduce errors and lost merchandise
- 17. Shoplifting takes many forms
- 18. Eating fruit from a display
- 19. Giving food to a child
- 20. Buying a dress only to return it after it has been worn
- 21. And some even brag about shoplifting
- 22. Or shoplift with their friends
- 23. In order to reduce the theft
- 24. Stores have added cameras
- 27. The objective of security is to catch the thief
- 28. Electronic tags are added to most store merchandise
- 30. Those who are caught
- 31. May be forced to wear a sign
- 32. Shoplifting adds to the cost of everything we buy
- 33. Consumer Rights The right to safety- protection against goods that are dangerous to health and life. The right to be informed- information for protection against fraud, but as basis for reasoned choices. The right to choose- need for markets to be competitive and for the government to protect consumers when competition doesn’t exist. The right to be heard – guarantees that consumer interests will be listened to when laws are being written. The right to redress- the ability to obtain from the manufacturer adequate payment in money or goods for financial or physical damages.
- 34. Consumer Responsibilities Report the problem immediately with a product. State the problem and suggest a simple and fair answer. Add details and copies of documents to help support your claims. Describe any corrective measures that you have taken. Keep a record of efforts to solve the problem. Allow each individual reasonable time to correct the problem. Keep copies of any emails or letters you might need to send. Keep calm. Getting upset does not help anything.
- 35. THE END Thank you for taking the time to listen and look through my presentation. I hope you enjoyed my analysis through example of ethical and unethical consumer behavior. By KatLynne Joerg