This document discusses consumer rights and protections in the Philippines. It outlines the key law, Republic Act 7394 or the Consumer Act of the Philippines, which aims to protect consumers from health/safety hazards, deceptive practices, and ensure access to information, choice, and means of redress. It also details the 8 basic consumer rights and 5 government agencies responsible for implementing the Consumer Act and their areas of concern. Consumers who have complaints are advised to first address the issue with the business, gather evidence, and if unsatisfied, file a formal complaint with the appropriate provincial or regional office.

1. GOOD DAY
GRADE 10!

2. CONSUMER’S
WELFARE AND
PROTECTION
•LAWS THAT PROTECT THE CONSUMER’S WELFARE
•8 BASIC CONSUMER RIGHTS

3. WHAT'S THE LAW IN THE PHILIPPINES
THAT PROTECTS YOU AS A CONSUMER?
The law that safeguards and
protects the consumers in the
Philippines is the Republic Act
7394 (R.A. 7394).

4. WHAT IS REPUBLIC ACT
7394?
Republic Act 7394 (RA 7394) is the
"Consumer Act of the Philippines" which
was promulgated on July 15, 1992. It is the
policy of the State to protect the interest of the
consumer, promote his general welfare and to
establish standards of conduct for business
and industry.

5. WHAT ARE THE OBJECTIVES OF THE RA 7394 OR
OTHERWISE KNOWN AS "CONSUMER ACT OF THE
PHILIPPINES?
 Protection of consumers against hazards to health and
safety;
 Protection of consumers against deceptive, unfair and
unconscionable sales acts and practices; ("unconscionable"
means not right, not reasonable or not guided by conscience)
 Provision of information and education to facilitate sound
choice and the proper exercise of rights by the consumer;
 Provision of adequate rights and means of redress ("redress"
means remedy or to set right <an undesirable or unfair
situation>);
 Involvement of consumer representative in the formulation of
social and economic policies.

6. WHAT IS CONSUMER PRODUCT
OR SERVICE?
Consumer product or service means
goods, service and credits, debts or
obligations which are primarily for
personal, family, household or
agricultural purpose, which shall
include, but not limited to food, drugs,
cosmetics and devices.

7. WHAT GOVERNMENT AGENCIES IN THE
PHILIPPINES IMPLEMENT THE "CONSUMER ACT
OF THE PHILIPPINE" AND WHAT ARE THEIR AREAS
OF CONCERN?
The following agencies implement the Consumer
Act:
 Department of Trade and Industry (DTI)
 Department of Agriculture (DA)
 Department of Education (DepEd)
 Department of Health (DOH)
 Bangko Sentral ng Pilipinas (BSP)
 Securities and Exchange Commission (SEC)

8. Bureau of Food and Drugs (BFAD)
1. Serves as DOH key regulatory agency and
implementer of the country’s food control
system
2. Ensures safe and good quality processed
food, drug, and cosmetics
3. Regulates production, sale and traffic of
food, drug, and cosmetics
4. Protects the health of the consumers and
handles consumer complaints.

9. DTI HANDLES THE FOLLOWING AREAS OF
CONCERN:
1. Serves as the primary coordinative,
promotive, facilitative, and regulatory arm of
the government for the country’s trade,
industry, and investment activities
2. Ensures the quality and safety of products
3. Checks the warranty and price tags of
products
4. Monitors advertisements and retail ways in
order to prevent any deception of consumer
5. Guaranties consumer welfare and protection

10. DTI HANDLES THE FOLLOWING AREAS OF
CONCERN:
6. Weights and measures (metrication)
7. Labeling and Packaging
8. Advertising and sales promotion
9. Liability for Products and Services
10. Service and repair shops

11. Department of Health (DOH)
1. Provides national policy direction and
develops national plans, technical standards
and guidelines in health
2. Regulates all health services and products
3. Inspects establishments that dispense food
4. Adopts measures to ensure the quality of
meat, milk products, cosmetics, and other
consumer goods
5. Consumer credit transactions extended by
banks and other financial intermediaries

12. DEPARTMENT OF AGRICULTURE (DA)
Agricultural Products
⚫Quality and Safety
⚫Labelling and Packaging

13. DEPARTMENT OF EDUCATION (DEPED)
Consumer education and information
Securities and Exchange Commission
(SEC)
Credit facilities extended to consumers by
financing companies

14. Some international organizations
relevant to consumer protection
A. International Food Protection Institute
(IFPI) ensures food protection through
policies and practices for a safer global
food supply.
B. Food and Drug Administration
(FDA) protects and promotes public
health through control and supervision of
food safety.

15. Some international organizations
relevant to consumer protection
C. World Health Organization
(WHO) directs international health within
the United Nation’s System and to lead
partners and global health responses.

16. WHEN IS THE CONSUMER ACT
APPLICABLE?
The Act is applicable if:
the COMPLAINANT is a natural
person;
the SUBJECT of the violation is a
consumer product or service; and
the NATURE of the complaint is
regarding any of the
aforementioned concern

17. WHAT SHOULD A CONSUMER DO IF HE/SHE
HAS A COMPLAINT?
 Identify the problem. Create a fair settlement. Would
any of the following options do:
⚫money back (Refund)?
⚫product repair (Repair)?
⚫exchange or change item (Replace)?
 Gather documentation as much as you can regarding
your complaint. Examples of documents you can
gather are sales receipts, warranties, repair orders,
contract/agreement, cancelled checks, or any
document which will support the complaint. These
documents will serve as your evidence or proof.

18. WHAT SHOULD A CONSUMER DO IF HE/SHE
HAS A COMPLAINT?
 Go back to the store or office where you made the
purchase. Talk to the person who sold you the
product or service. Be calm and accurate in telling
the problem and what steps should be taken in
order to solve the problem. If that person irritates you
and doesn't help, talk to thesupervisor or manager
and tell your complaint. A huge percentage of
consumer problems are resolved at this level
 If you are not satisfied with the support, write a formal
letter of complaint to the concerned
government consumer protection agencies in the
Philippines mentioned above.
.

19. WHAT SHOULD A CONSUMER DO IF HE/SHE
HAS A COMPLAINT?
 In the letter, indicate your name and address; the
name and address of the establishment against
whom you are complaining; the circumstances
regarding the complaint including names, places
and dates etc.. Enclose supporting documents
such as official receipts, deed of sale and the like.
And be prepared to make a personal appearance
when called, especially during the mediation
conference.
.

20. TO WHOM DOES A CONSUMER FILE A
COMPLAINT?
In the Provincial Office. The administrative
complaint shall be filed in duplicate with the
Provincial Office having jurisdiction over the subject
of the complaint. In areas where there are no
Provincial Offices, the complaint shall be filed in the
Regional Office.
In cases where the complainant and respondent
are situated in different provinces, the complainant
has the option to choose the place where to file the
complaint. The civil/criminal action shall be filed
with the appropriate regular courts (Municipal Trial
Court/Regional Trial Court).

21. 8 BASIC RIGHTS OF A CONSUMER
1. Right to Basic Needs, which
guarantees survival, adequate food,
clothing, shelter, health care,
education and sanitation. With this
right, consumers can look forward to
the availability of basic and prime
commodities at affordable prices and
good quality.

22. 8 BASIC RIGHTS OF A CONSUMER
2.Right to Safety—the consumer should
be protected against the marketing of
goods or the provision of services that
are hazardous to health and life.
3.Right to Information—the consumer
should be protected against dishonest or
misleading advertising or labeling and
has the right to be given the facts and
information needed to make an informed
choice.

23. 8 BASIC RIGHTS OF A CONSUMER
4.Right to Choose—the consumer has the
right to choose from among various
products at competitive prices with an
assurance of satisfactory quality.
5.Right to Representation—the right to
express consumer interests in the making
and execution of government policies.
6.Right to Redress— the right to be
compensated for misrepresentation,
shoddy goods or unsatisfactory services.

24. 8 BASIC RIGHTS OF A CONSUMER
7.Right to Consumer Education, which is
the right to acquire knowledge and skills
necessary to be an informed customer.
8.Right to a Healthy Environment—the
right to live and work in an environment
which is neither threatening nor
dangerous and which permits a life of
dignity and well-being.

28. SW #4
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SW # 5
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