This presentation gives you an insight into the world of The Ritz -Carlton and helps you understand via marketing fundamentals why designing and managing services are of utmost importance.
Managing Change at British Airways, An IntroductionMiles Agbanrin
Brief introduction to change management at British Airways by Edinburgh University Undergraduates. Presentation briefly covers history of the company and applies introductory concepts to major change events within the firm, concluding with points of interest for further research.
This presentation gives you an insight into the world of The Ritz -Carlton and helps you understand via marketing fundamentals why designing and managing services are of utmost importance.
Managing Change at British Airways, An IntroductionMiles Agbanrin
Brief introduction to change management at British Airways by Edinburgh University Undergraduates. Presentation briefly covers history of the company and applies introductory concepts to major change events within the firm, concluding with points of interest for further research.
ATLANTIC COMPUTER: A BUNDLE OF PRICING OPTIONS Akshay Jain
There are four main types of pricing strategies from which Atlantic Computers canchoose. First, Atlantic Computers could stay with the status quo and offer software tools for free. Second, it could choose competitive based pricing. Third it could choose from Cost-plus pricing. Finally, it could choose value-in use pricing.In addition to determining which pricing strategy to use, Atlantic
It's a B2B and a B2C case where revenue comes from advertising and also from people. Case analysis of fashion channel with the interpretation of Demographic and attitudinal cluster analysis, problems pertaining to TFC, studying the solutions to the problems and answered to why "Dual targeting" ?
Toko Bunga Surabaya, Jual Karangan Bunga Surabaya, Jual Bunga Papan Surabaya, Jual Bunga Ucapan Surabaya, Jual Rangkaian Bunga Surabaya, Jual Buket Bunga Surabaya, Bunga Ucapan Selamat, Bunga Ucapan Duka Cita, Bunga Papan Selamat, Bunga Papan Duka Cita
ATLANTIC COMPUTER: A BUNDLE OF PRICING OPTIONS Akshay Jain
There are four main types of pricing strategies from which Atlantic Computers canchoose. First, Atlantic Computers could stay with the status quo and offer software tools for free. Second, it could choose competitive based pricing. Third it could choose from Cost-plus pricing. Finally, it could choose value-in use pricing.In addition to determining which pricing strategy to use, Atlantic
It's a B2B and a B2C case where revenue comes from advertising and also from people. Case analysis of fashion channel with the interpretation of Demographic and attitudinal cluster analysis, problems pertaining to TFC, studying the solutions to the problems and answered to why "Dual targeting" ?
Toko Bunga Surabaya, Jual Karangan Bunga Surabaya, Jual Bunga Papan Surabaya, Jual Bunga Ucapan Surabaya, Jual Rangkaian Bunga Surabaya, Jual Buket Bunga Surabaya, Bunga Ucapan Selamat, Bunga Ucapan Duka Cita, Bunga Papan Selamat, Bunga Papan Duka Cita
More at PredictiveResults.com
"One of the greatest challenges any auto dealer faces is not just hiring the right salesperson but then matching them to the sales manager and the right dealership location.
Customer Centricity has taken center stage for enterprises seeking to transform for the digitial age. Managing proactively Customer Experience wins the Triple Crown - Lower Costs, Higher Revenue and Enhanced Service concurrently.
Net Promoter is an increasingly popular method of measuring loyalty. This article describes the approach and why a single measure is not enough to improve business performance.
Stop Trying to Delight Your Customers.pdfIQbal KHan
The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is a simple, quick solution to their problem.
The Corporate Executive Board’s Dixon and colleagues describe five loyalty-building tactics that every company should adopt: Reduce the need for repeat calls by anticipating and dealing with related downstream issues; arm reps to address the emotional side of customer interactions; minimize the need for customers to switch service channels; elicit and use feedback from disgruntled or struggling customers; and focus on problem solving, not speed.
The authors also introduce the Customer Effort Score and show that it is a better predictor of loyalty than customer satisfaction measures or the Net Promoter Score. And they make available to readers a related diagnostic tool, the Customer Effort Audit. They conclude that we are reaching a tipping point that may presage the end of the telephone as the main channel for service interactions—and that managers therefore have an opportunity to rebuild their service organizations and put reducing customer effort firmly at the core, where it belongs
GROW Your Life Insurance Agency Without Relying on InsurersJohn Lynch
With more online competition by insurers, a surplus of agents and a declining consumer market for quality insurance, life insurance agents and agencies need to find new ways to prospect and build their agencies with new revenue sources and a better foot-in-the-door with prospects that can afford quality insurance products.
Agencies need to change their business model by innovating and focusing on marketing ROI as an output versus focusing the discussion input, e.g., costs, etc.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
11. Place: Branches are located in neighborhoods, where customers live and work. There is an Enterprise branch within 15 miles of 90 percent of the U.S. population. Price: Prices are generally more than its competitors. But, offers superior customer service. Promotion: Word-of-mouth marketing is the major way of marketing its brand. Online and TV adverts are also part of the promotion.
12.
13. As the number of new and repeat customers grows, so does the company - offering employees plenty of opportunities to expand their responsibilities and advance their careers.
14.
15. Company’s Message "Take care of your customers and employees first, and growth and profits will follow.“ Jack Taylor
16. The words of the CEO… (showing that customer satisfactionis truly at the heart of the company) So, in these days of "Customer No-Service," it is refreshing to experience the following: • To be offered cold drinks on a hot summer day. • To be recognized and addressed properly by your last name ... pronounced correctly, by the way. • To be telephoned the day after you rent a car just to make sure everything was okay. • And to be treated in an extremely professional and personable manner during the entire experience.” "All of your systems have to be customer focused and probably more important, your people need to be customer focused," he explains.
17. “The goal of the company is to exceed customer expectations.We build loyal, long-term relationships with our customers and neighbors by treating them fairly, meeting their needs and earning their trust. “
19. When the business was smaller, Jack Taylor really wanted to know his customers personally. He would keep track of who was taking delivery of cars, so we could call and thank them. He started the business because he thought he could give customers a better experience. But, as the company grew, it started having more and more complaints. In 1994 the company created a measurement called ESQi (Enterprise Service Quality index). It is a customer opinions survey taken monthly, at every branch. There are two questions. The first asks about the customer's satisfaction level, with five answers ranging from "completely satisfied" to "completely dissatisfied," and the second asks how likely he would be to return to Enterprise.
20.
21. Enterprise’s "We’ll Pick You Up" service, spares customers the hassle of getting a cab to the rental office, is likely its most visible customer service effort
22.
23.
24.
25. Two main competitors are: Hertz and Avis Enterprise's true equity market value is probably in the neighborhood of $17 billion, while Hertz is estimated at $7.5 Billion Enterprise is superior to either in more than dollars - not nearly as cyclical (because it has very little exposure to the volatilities of air travel), much less leveraged, and sounder all around
26.
27. The concept of picking up customers at their homes was a field innovation. It is the one feature that most identifies Enterprise and is therefore priceless
28. Enterprise also offers the world's largest fleet of fuel- efficient cars, including more than 440,000 vehicles that get better than 28 miles per gallon on the highway This is far more than any of its rivals.
29. Now that you have watched the video clip and have viewed the Enterprise power point presentation. Answer the following questions. Each answer should be at least one paragraph.What is Enterprise's marketing strategy?What recommendations would you make to help Enterprise continue to grow?What opportunities and threats does Enterprise face?How does the nature and characteristics of a service affect Enterprise's strategy?
![About the Company… Think about the following questions as you view this presentation ,[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)