The document discusses best practices for enhancing library and information services. It recommends that libraries become extensions of the classroom by offering collaborative, technology-rich learning environments. Libraries should reinvent themselves and leverage technology to increase usage and support new models of learning. When planning libraries, they should be flexible learning laboratories that accommodate changing needs and 24/7 access to critical services. Libraries also serve an important social function as places for community and contemplation. The planning process should involve the entire campus community and anticipate future learning and research needs. For best practices to be effective, they must be identified, implemented, institutionalized, internalized and disseminated on an ongoing basis.