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WalkTall, Speak Softly and Carry a Big Stick!
A Humble DisclaimerA Humble Disclaimer
Ideas and exercises put together in this workshop are
my perceptions and experienced gathered over the
years.
None of them are designed to discredit any other and
all other beliefs. Participants can chose what to
accept and align with.
I am also, totally, open to listening and
understanding other points of view.
Raju Mandhyan
ContentsContents
Three Powerful Beliefs
 Absolute Abundance
 Senses and Perceptions
 Action is Anthem
Five Essential Behaviours
 High on Self Awareness &
Management
 High on Other Awareness &
Management
 Learning & Solution Oriented
Outlook
 Practice Humane-ity,
Humility & Humor
 Non-Judgemental, Non-
Condemning of Diversity
Seven Learnable Skills
 GROUNDING through CORE
Values
 Perceptual Positions +
PSYCHOLOGY through
Physiology
 Enhance Intonation &
PROJECTION through Breathing
 Mirror, Match, Gain RAPPORT &
Trust
 Observe, Listen and PROBE for
Strengths.
 SHARE Success Stories of Results,
Reputation and Relationship
Building
 LET GO of Biases andToxicity
Eight Work-Life Scenarios
Additional Reading
Absolute AbundanceAbsolute Abundance
“Our world view shapes
our world. All our
beliefs, values and
behaviours are
impacted by our view of
the world…as a good
place, a gift or as a
harsh, difficult place to
be born into.”
RVM
Senses and PerceptionsSenses and Perceptions
“There are only five
intake modalities and
five means of
expression…internally
and externally. The
sharper and sounder
they are, the better is
our awareness.”
RVM
Activity: Sensory Acuity
Enhancement
Action is AnthemAction is Anthem
“Every other internal
behavior of the human
mind can only be
guessed or assumed.
It is only what we say or
do that is quantifiable.
All else is ether…mist.”
RVM
High on Self Awareness &High on Self Awareness &
ManagementManagement
 A crystal-clear, 360°
self image.
 Optimal Self-
Confidence
 Adaptability
GROUNDING through COREValuesGROUNDING through COREValues
 Every now and again
switch of hyper-activity
 Look back into internal
conversation
 Sort out the
importance in the
present moment
Perceptual Positions + PsychologyPerceptual Positions + Psychology
through Physiologythrough Physiology
 Know your agenda, know
your strategy
 Place yourself in their shoes,
mind + experiences + hopes
 Detach, fly far away and
look at the process from air.
 Recognize distress, stand up
and walk around.
 Recognize, interpret,
dissect, sort, choose what
works for you.
High on Other Awareness &High on Other Awareness &
ManagementManagement
 A sense of empathy
 Experience with people
 Clear, assertive
communication
Enhance Intonation & ProjectionEnhance Intonation & Projection
through Breathingthrough Breathing
 Speak slowly.
 Speak from the belly.
 Pause.
 Breathe.
 Drop voice.
Mirror, Match, Gain Rapport &TrustMirror, Match, Gain Rapport &Trust
 Observe bodily
gestures. Listen to
vocal clip. Assess state
of mind.
 Reflect to resonate.
Match to engage.Trust
will be a by-product.
 Lead last and
eventually and
naturally.
Learning & Solution Oriented OutlookLearning & Solution Oriented Outlook
 A practiced sense of
curiosity
 An optimist, positive
outlook
 An ability to take risks
Observe, Listen and Probe forObserve, Listen and Probe for
Strengths.Strengths.  Observe everything.
Appearance, Posture,
Spine, Chin, Eyes, Hands,
Facial Micro-expressions,
Eye-movements etc.,
 Listen to ALL the words.
Listen for missing words.
Hold back opinion.
Listen till the end.
 Probe for feelings,
assessments, ideas,
analysis and expectations.
================== design, copyright and facilitation by Raju Mandhyan 18
5R QUESTIONS TOOL BOX
==================design,copyrightandfacilitationbyRajuMandhyan
www.mandh
yan.com
A World of
Clear,
Creative and
20
5R Question Toolbox
Practice Humane-ity, Humility &Practice Humane-ity, Humility &
HumorHumor
 An intention to co-
create good value
 A recognition of
personal frailty
 A lightness about own
personality
Stories of Results, Reputation andStories of Results, Reputation and
Relationship BuildingRelationship Building
 Stories inspire and sink
into the deeper brains.
 Listen to, understand
their stories.
 Tell your own, humbly.
Know How to InspireKnow How to Inspire
23
1. Powerful Opening1. Powerful Opening
2. Rationale /Argument2. Rationale /Argument
3. Ecological Turnaround3. Ecological Turnaround
4. Value Proposition / WIIFM4. Value Proposition / WIIFM
5. Call to Action / Summary5. Call to Action / Summary
Non-Judgemental, Non-CondemningNon-Judgemental, Non-Condemning
of Diversityof Diversity
 Acceptance of diversity
in race, gender and
generations
 An openness of mind-
set
Let Go of Biases andToxicityLet Go of Biases andToxicity
 Feed the GoodWolf.
 Practice the Marshall
GoldsmithTechnique
GROUNDING through COREValuesGROUNDING through COREValues
 Every now and again
switch of hyper-activity
 Look back into internal
conversation
 Sort out the
importance in the
present moment
Perceptual Positions + PsychologyPerceptual Positions + Psychology
through Physiologythrough Physiology
 Know your agenda, know
your strategy
 Place yourself in their shoes,
mind + experiences + hopes
 Detach, fly far away and
look at the process from air.
 Recognize distress, stand up
and walk around.
 Recognize, interpret,
dissect, sort, choose what
works for you.
Enhance Intonation & ProjectionEnhance Intonation & Projection
through Breathingthrough Breathing
 Speak slowly.
 Speak from the belly.
 Pause.
 Breathe.
 Drop voice.
Mirror, Match, Gain Rapport &TrustMirror, Match, Gain Rapport &Trust
 Observe bodily
gestures. Listen to
vocal clip. Assess state
of mind.
 Reflect to resonate.
Match to engage.Trust
will be a by-product.
 Lead last and
eventually and
naturally.
Observe, Listen and Probe forObserve, Listen and Probe for
Strengths.Strengths.  Observe everything.
Appearance, Posture,
Spine, Chin, Eyes, Hands,
Facial Micro-expressions,
Eye-movements etc.,
 Listen to ALL the words.
Listen for missing words.
Hold back opinion.
Listen till the end.
 Probe for feelings,
assessments, ideas,
analysis and expectations.
Stories of Results, Reputation andStories of Results, Reputation and
Relationship BuildingRelationship Building
 Stories inspire and sink
into the deeper brains.
 Listen to, understand
their stories.
 Tell your own, humbly.
Let Go of Biases andToxicityLet Go of Biases andToxicity
 Feed the GoodWolf.
 Practice the Marshall
GoldsmithTechnique
ART of Effective Communication
ART of Effective Communication

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ART of Effective Communication

  • 1. WalkTall, Speak Softly and Carry a Big Stick!
  • 2. A Humble DisclaimerA Humble Disclaimer Ideas and exercises put together in this workshop are my perceptions and experienced gathered over the years. None of them are designed to discredit any other and all other beliefs. Participants can chose what to accept and align with. I am also, totally, open to listening and understanding other points of view. Raju Mandhyan
  • 3. ContentsContents Three Powerful Beliefs  Absolute Abundance  Senses and Perceptions  Action is Anthem Five Essential Behaviours  High on Self Awareness & Management  High on Other Awareness & Management  Learning & Solution Oriented Outlook  Practice Humane-ity, Humility & Humor  Non-Judgemental, Non- Condemning of Diversity Seven Learnable Skills  GROUNDING through CORE Values  Perceptual Positions + PSYCHOLOGY through Physiology  Enhance Intonation & PROJECTION through Breathing  Mirror, Match, Gain RAPPORT & Trust  Observe, Listen and PROBE for Strengths.  SHARE Success Stories of Results, Reputation and Relationship Building  LET GO of Biases andToxicity Eight Work-Life Scenarios Additional Reading
  • 4.
  • 5. Absolute AbundanceAbsolute Abundance “Our world view shapes our world. All our beliefs, values and behaviours are impacted by our view of the world…as a good place, a gift or as a harsh, difficult place to be born into.” RVM
  • 6. Senses and PerceptionsSenses and Perceptions “There are only five intake modalities and five means of expression…internally and externally. The sharper and sounder they are, the better is our awareness.” RVM
  • 8. Action is AnthemAction is Anthem “Every other internal behavior of the human mind can only be guessed or assumed. It is only what we say or do that is quantifiable. All else is ether…mist.” RVM
  • 9.
  • 10. High on Self Awareness &High on Self Awareness & ManagementManagement  A crystal-clear, 360° self image.  Optimal Self- Confidence  Adaptability
  • 11. GROUNDING through COREValuesGROUNDING through COREValues  Every now and again switch of hyper-activity  Look back into internal conversation  Sort out the importance in the present moment
  • 12. Perceptual Positions + PsychologyPerceptual Positions + Psychology through Physiologythrough Physiology  Know your agenda, know your strategy  Place yourself in their shoes, mind + experiences + hopes  Detach, fly far away and look at the process from air.  Recognize distress, stand up and walk around.  Recognize, interpret, dissect, sort, choose what works for you.
  • 13. High on Other Awareness &High on Other Awareness & ManagementManagement  A sense of empathy  Experience with people  Clear, assertive communication
  • 14. Enhance Intonation & ProjectionEnhance Intonation & Projection through Breathingthrough Breathing  Speak slowly.  Speak from the belly.  Pause.  Breathe.  Drop voice.
  • 15. Mirror, Match, Gain Rapport &TrustMirror, Match, Gain Rapport &Trust  Observe bodily gestures. Listen to vocal clip. Assess state of mind.  Reflect to resonate. Match to engage.Trust will be a by-product.  Lead last and eventually and naturally.
  • 16. Learning & Solution Oriented OutlookLearning & Solution Oriented Outlook  A practiced sense of curiosity  An optimist, positive outlook  An ability to take risks
  • 17. Observe, Listen and Probe forObserve, Listen and Probe for Strengths.Strengths.  Observe everything. Appearance, Posture, Spine, Chin, Eyes, Hands, Facial Micro-expressions, Eye-movements etc.,  Listen to ALL the words. Listen for missing words. Hold back opinion. Listen till the end.  Probe for feelings, assessments, ideas, analysis and expectations.
  • 18. ================== design, copyright and facilitation by Raju Mandhyan 18
  • 19. 5R QUESTIONS TOOL BOX ==================design,copyrightandfacilitationbyRajuMandhyan
  • 20. www.mandh yan.com A World of Clear, Creative and 20 5R Question Toolbox
  • 21. Practice Humane-ity, Humility &Practice Humane-ity, Humility & HumorHumor  An intention to co- create good value  A recognition of personal frailty  A lightness about own personality
  • 22. Stories of Results, Reputation andStories of Results, Reputation and Relationship BuildingRelationship Building  Stories inspire and sink into the deeper brains.  Listen to, understand their stories.  Tell your own, humbly.
  • 23. Know How to InspireKnow How to Inspire 23 1. Powerful Opening1. Powerful Opening 2. Rationale /Argument2. Rationale /Argument 3. Ecological Turnaround3. Ecological Turnaround 4. Value Proposition / WIIFM4. Value Proposition / WIIFM 5. Call to Action / Summary5. Call to Action / Summary
  • 24. Non-Judgemental, Non-CondemningNon-Judgemental, Non-Condemning of Diversityof Diversity  Acceptance of diversity in race, gender and generations  An openness of mind- set
  • 25. Let Go of Biases andToxicityLet Go of Biases andToxicity  Feed the GoodWolf.  Practice the Marshall GoldsmithTechnique
  • 26.
  • 27. GROUNDING through COREValuesGROUNDING through COREValues  Every now and again switch of hyper-activity  Look back into internal conversation  Sort out the importance in the present moment
  • 28. Perceptual Positions + PsychologyPerceptual Positions + Psychology through Physiologythrough Physiology  Know your agenda, know your strategy  Place yourself in their shoes, mind + experiences + hopes  Detach, fly far away and look at the process from air.  Recognize distress, stand up and walk around.  Recognize, interpret, dissect, sort, choose what works for you.
  • 29. Enhance Intonation & ProjectionEnhance Intonation & Projection through Breathingthrough Breathing  Speak slowly.  Speak from the belly.  Pause.  Breathe.  Drop voice.
  • 30. Mirror, Match, Gain Rapport &TrustMirror, Match, Gain Rapport &Trust  Observe bodily gestures. Listen to vocal clip. Assess state of mind.  Reflect to resonate. Match to engage.Trust will be a by-product.  Lead last and eventually and naturally.
  • 31. Observe, Listen and Probe forObserve, Listen and Probe for Strengths.Strengths.  Observe everything. Appearance, Posture, Spine, Chin, Eyes, Hands, Facial Micro-expressions, Eye-movements etc.,  Listen to ALL the words. Listen for missing words. Hold back opinion. Listen till the end.  Probe for feelings, assessments, ideas, analysis and expectations.
  • 32. Stories of Results, Reputation andStories of Results, Reputation and Relationship BuildingRelationship Building  Stories inspire and sink into the deeper brains.  Listen to, understand their stories.  Tell your own, humbly.
  • 33. Let Go of Biases andToxicityLet Go of Biases andToxicity  Feed the GoodWolf.  Practice the Marshall GoldsmithTechnique