Ahmed Sharaby has over 10 years of experience in IT support roles. He currently works as a Senior Engineer at FreeCompCo in Egypt, where his responsibilities include hardware troubleshooting, network maintenance and operations, and installing and configuring networking equipment. Previously, he held IT support roles in Saudi Arabia and the UAE, providing first level computer and network support to users. He has several IT certifications including Microsoft Certified Systems Administrator and Microsoft Certified Technology Specialist.
A confident and reliable IT engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Dedicated and proficient Technical Support representative with over 4 years of practical and professional experience in end user support service.
A confident and reliable IT engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Dedicated and proficient Technical Support representative with over 4 years of practical and professional experience in end user support service.
I have Completed Computer engineering from University of Mumbai.
Completed MBA (IT).
CCNA certified.
CCNP Certified in Routing (300-101).
MCSE Full course completed.
CCNA Security course completed.
CCNP Security course completed.
Maintained and performed
Experience in System Administration under multi-platform environments, including installation and configuration, maintenance, technical support and troubleshooting. Possess expertise in LAN/WAN administration, server configuration, hardware/software installation, troubleshooting/repair, client relations & staff training/supervision.
Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments.
Energetic, results-driven IT professional with a decade of experience in system administration, hardware and software troubleshooting and network management for the federal government and private sector. Professional, detail-orientated Network Administrator motivated to drive projects from start to finish as part of a dynamic team. Track record of listening and responding to customers’ needs and concerns. Possess active security clearance. Multilingual: English/ Arabic/Hindi /Urdu.
1. Curriculum Vita Ahmed Sharaby
Email: ahmadshraby@gmail.com Mobile: +201017694777
IN BRIEF
An IT professional offering 10+ years of experience supporting client users and computers, IT
Operations and security. Effective communicative relationship builder that can bridge between
business needs, Users needs and information security risks.
WORK EXPERIENCE
FreeCompCo. KFS, Egypt SINCE MAY2015
Senior Engineer
Job Responsibilities:
Hardware troubleshooting (Desktop and laptop computers)Provide daily maintenance
and operations of The Company’s Data Network and wide area network infrastructure.
Install, configure, and support all local area network (LAN), wide area network (WAN)
hardware, and Internet/Intranet systems and all segments of the network systems.
Research and recommend network and data communications hardware and software.
Install and maintain networking equipment such as switches, routers, firewalls and proxy
devices.
IP Camera,DVR,NVR
Metra Co. Jeddah,KSA DEC 2011-JAN 2014
Customer Service agent
Job Responsibilities:
Providing first level support for standard OS, software and network.
Assign tickets which needs user interaction to site technicians based on location.
Escalate the unresolved tickets to the next level support after adding investigation results.
Assign the non-standard requests and incidents to the concerned teams.
Prepare the operation report to the manager.
Ensure the quality of services by calling users for “services satisfaction survey”.
AlFakhamahCo. Dubai, UAE NOVEMBER2009–OCT 2011
2. Curriculum Vita Ahmed Sharaby
Email: ahmadshraby@gmail.com Mobile: +201017694777
Computer Engineer
Job Responsibilities:
Assembling, configuringand securingdesktop computers.
Setup, configureand secure simplenetworks(Wired and Wireless).
Hardwaretroubleshooting (Desktop and laptop computers).
Handlingthe RMA.
Quality Computers. Dubai, UAE DEC 2005 –FEB 2009
Computer Engineer
Job Responsibilities:
Assembling, configuringand securingdesktop computers.
Setup, configureand secure simplenetworks(Wired and Wireless).
Hardwaretroubleshooting (Desktop and laptop computers).
Handlingthe RMA.
COURSES AND CERTIFICATES
MicrosoftCertifiedSystemsAdministrator Microsoft
Microsoft certified Technology Specialist. Microsoft
PC Networks Administration and maintenance. ITC, Egypt
PC maintenance. ITC, Egypt
SKILLS AND QUALIFICATIONS
Servicedesk skills
Phone skills, problem solving, documentation skills and service quality focus.
Good knowledge of ITIL framework.
Troubleshooting skills.