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Ahmed Alaaedin Ahmed,
Address : 5, Ahmed Lotfy Elsayed, Elmesaha, Elharam, Giza, Egypt
Telephone : (Home) +2 35875607 (Mobile) +2010 041 99 686
E-mail : ahmed.aedin@gmail.com
CAREER OBJECTIVE
- To secure a position in a stable, progressive company offering career growth through prove performance.
- To be offered a challenging job position and job responsibilities which is matching with my ambitions and ability
to take duties one where I could be offered the chance to prove and enhance my skills and capabilities.
CAPABILITIES
- Assist in an orderly, friendly and efficient manner.
- Able to express your ideas clearly and confidently in speech.
- Work confidently within a group.
- Determination to get things done. Make things happen & constantly looking for better ways of doing the job.
- Able to influence and convince others, to discuss and reach agreement.
PROFESSIONAL EXPERIENCE
● 12.2014 NOOR data networks
One of the leading internet service providers in Egypt.
 ADSL technical support engineer.
Responsibilities:
 Troubleshooting ADSL customer's problems (Layer 1, Layer 2and Layer 3).
 Tracing the customer's PVC configuration from DSLAM to the Edge router.
Configuring ADSL Modems.
 Monitor Network Core, Distribution, and Access Layers and act proactively to minimize response time.
Accessing network nodes such as DSLAMs (Zyxel , Paradine ,D link, Zhone and CTCU) Routers, Switches and BPXs
in order to troubleshoot technical problems and solve it remotely if possible.
 Accessing Concentration point like MALC (Multi-Access Line Concentrator) in order to troubleshoot technical
problems and solve it remotely if possible.
 Managing technicians, moving them between network nodes and following up with them while solving
hardware problems.
● 10.2014 – 12.2014 “RCC” (Raya Contact Centre)
The company is working the field of call center support.
 Technical customer Advisor (Etisalat Emirates)
Responsibilities:
 Troubleshoot the customers’ ONTs, Routers, and STBs.
 Checks the billing system for customers.
 Make complaints and requests for customers.
● 07.2013 – 07.2014 “MAIN Telecom” (Misr Advanced Telecommunication & Information Networks)
The company is working in the field of the Call Center Applications, VOIP technology, Alcatel systems
Infrastructure management, IT assets control, WiMax network design, installation.
 Technical Support Engineer
Responsibilities:
 Giving technical support to clients through every method from supporting by call, onsite support visit, or via
remote access control.
 Working on a product Alcatel and search tenders with the team leader and find alternative solutions and work

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quotations.
 Configuring and administrating Alcatel PBXs (4400 Crystal, OXE and OXO).
 Solving the problems that exist in any service-related section linking the central CRM system and adjust the
Alcatel Data Switches and link IP PBX system with Alcatel PBX centrals.
 I do a preview with the client before embarking on a particular project.
Skills achieved:
 Alcatel-Lucent Certified Sales Representative.
 Full proficiency of the Alcatel PBXs (OXO, OXE, 4400 Crystal)
 9.2011 – 10.2011 Egypt Telecom
 Summer intern
 A month training on the land telephony system, cabling systems, and how the network is settled up.
 7.2011 Petrojet Petroleum
 Summer intern
 Trained on (GASCO) C-2 site (electronic and analog) measurement system and electric networks while the
site was being built.
 9.2007 , 8-2011 – 9-2011 Pathfinder East Energy Services
 Summer intern
 Trained on the systems of the Logging While Drilling (LWD) & Measurements While Drilling (MWD) tools,
electrical department.
EDUCATION
 Bachelor of Engineering, Zagazig University. (2014)
Electronics and communication department, Grade Pass.
 Graduated from 10
th
of Ramadan Experimental language school, score 95%.
Graduation project:
Project Name: Carkit
Idea: A Monitoring and controlling system that gives the capability to provide more security to cars from being
stolen. By streaming live video through built-in cameras inside and outside the car, locating the car via a built in GPS
and by only accessing the car using an RFID tag no. with the capability to remotely lock and paralyze the car from
moving. All can be done from an android application that can be downloaded from the android market “playstore”
for free.
Languages & Tools: Andorid, C, Linux, SQLlite, PHP.
Grade: Excellent (Full mark).
LANGUAGES
 Arabic: Native language.
 English: Very good.
 Taken at the British council in Egypt (pre advanced level)

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Certificates
 CCNA R&S 200-120 (Cisco Certified Network Associate Routing and switching) certified.
 ACSR (Alcatel Certified Sales Representative)
 VMware Data Center Virtualization Fundamentals certified.
KNOWLEDGE
Excellent knowledge of:
- Programing Languages: Android.
- Networks: N+, CCNA R&S, CCNA Security, CCNA Data Center.
- Alcatel PABX systems (Alcatel OXE, OXO).
- Mobile Communications: Mobile package (GSM, GPRS, UMTS, HSPA), Asterisk Digium.
- Operating Systems: Microsoft windows (Xp, 7, 8), Linux (Ubuntu, Fedora, Centos).
- Good command of MS office, Google Apps.
- Currently working on getting CCNA Data Center certification.
PERSONAL DATA
Date of Birth : May 25, 1989.
Place of Birth : Zamalek, Cairo.
Nationality : Egyptian.
Marital Status : Single.
Military Status : Exempt.
REFERENCES
References will be furnished upon request.