This document provides a summary of Christian Velasquez Tolentino's work experience and qualifications. It lists over 10 years of experience in technical support roles for electronic equipment like photocopiers and printers. Recent experience includes over 3 years as a Service Technician for Canon in Dubai, where responsibilities included installation, maintenance and customer support. Education includes a Bachelor's degree in Electronics Engineering Technology.

1. CHRISTIAN VELASQUEZ TOLENTINO
DUBAI UAE, DRIVING LICENSED
CONTACT #: 09174399211
EMAIL: xtian12182002@yahoo.com
OBJECTIVE:
To obtain a meaningful and challenging position that enables me to learn more about
the technical field that allows for my advancement. Almost 10 years’ experience Service
Technician, Electronic Technician, Technical Support, Photocopier printer Technician,
IT support field office automation electronic equipment’s and Customer service, Sales,
Follow up collection. Contribute to a very productive workplace through maintenance
and support IT of infrastructure, communication system, industrial and office
automation. Produce high quality jobs with minimal supervision continue a career and
enhance my experience on maintaining of product.
CAREER RELATED EXPERIENCE-
CANON EMIRATES- ISO-14001 (Under Canon Europe) Multinational Company
Dubai, UAE Aug 14 2011 Oct. 22, 2014 Service Technician,
Canon Company Special Awards
Certificate of Excellence-(ADCO) Abu Dhabi Company Onshore Oil Operation 2013
Award Nominee Self Management 2013
Award Nominee Self Awareness 2013
Assigned in Govt. office Abu Dhabi Police,ExecutiveCouncil,Alnoor Hospital ,Presidential
Palace UAE.
ADCO-Abu Dhabi Company for Onshore Oil Operation
IPIC-International Petroleum Investment Company
Canon Products –Large Format (iPF), Multi-Function Photocopier,Printer,Scanner,Fax
 Assigned MPS (Managed Print Services)Customer Government and
Private Company
 Install, maintain, of network connectivity and fax communication, scanning,
printing and security setup of Canon product.

2.  Preliminary checking of Canon multifunction, printer, fax machine for quality
assurance.
 Sales Lead and Consultation of Client Requirement.
 Reporting to the Service Department to Install, maintain of printer,
multifunction, fax machine and scanner
 Providing support to Print Server Configuration and network connectivity
of copier/multifunction machines. Responsible for preliminary checking
of Canon multifunction, printer, fax machine for quality assurance.
 Involved in conducting of Customer Training in using Canon copier,
multifunction onsite.
 Supported Sales Lead and consultation of client requirements
 Core Strength in Pre-sales Support, Install and Support of Printers,
Multifunction
 Machines, Fax machine, Scanner (including configuration & sharing on
the network); Installation, Configuration and Support of IT Assets
Communication Solutions (Networking equipment’s), Security Solutions
and Application Software; Field Material Coordination for a large project.
AL ABBAS TECHNICAL SUPPLIES & SERVICES & NATIONAL MEDICAL SUPPLIES
Dubai, UAE
Service Engineer, Electronics service technician August 2008- August 2011
Product-IBM,Samsung ,Develop ,Konica Minolta ,CCTV,Biometric Security System
• DEVELOP Ineo series MFP and KONICA MINOLTA MFP BIZHUB series Some
other model of Samsung Machines Color,Monochrome,Kip Plotter
• Communicates with customers on operational needs, inquiries, feedback.
• Provide efficient and friendly customer service in a professional manner.
• Provide technical assistance to all Field Technician.
• Identify issues or problems and escalate them to the manager as soon as
possible.
• Responsible of all incoming machines being pulled out by the technician or
brought by the client. Upgrading the firmware of each model
• Responsible of preparing the list of spare parts required in service department.
• Responsible of updating Customer and Service Database.
• Assess and monitor, train, plan and organize technicians in terms of skills,
attendance, work schedules and assignments.
• Provide fast fair and competent product service to the customer, which includes
through cleaning and review of problems on each visit with the objective of
avoiding recalls.
• Attending service calls, figure out the problem of the machine and try to solve
complain over the phone for minor trouble to lessen service calls.

3. AL MANA &PARTRNERS WLL Doha, Qatar
Electronics Service Technician, Team Leader Exposure- April 2005 – August 2008
Certificate of Appreciation in Asian Games Award 2006 as standby Technician
Assign in embassies in Qatar as a standby technician (American, British, Japan, Korean
and Saudi Embassy.
• Knowledge plotter, Oce brand
• Carry out ad-hoc assignments, such as company directives, improvement
programs, corrective action, field information directives, etc.
• Responsible for the Trouble shooting and repair of photocopier analog digital
machines. (MINOLTA DI 470/552, DI 650/7210/KONICA 7235, KONICA
MINOLTA).
• In charge with the installation, set up and networking of new photocopier, as
printer,scanning_and_fax_machines.Bizhub_Models,210/160/350/3510/420/500/600/700/9
20, Colored Machines KONICA MINOLTA C352/C450/C451/C500, 6500 and
others.
FORTUNE PACKAGING (PRINTING PRESS) Paranaque, Metro Manila, Phil’s.
Machine Operator, Electronics Technician August 2004- January 2005
Asst offset operator, Polar Cutting machine
SHARP PHILIPPINES COORPORATION Alabang, Metro Manila, Phil’s.
Operator, Electronics Technician November 2003- July 2004
SHARP e-COPY Zobel St. Makati City Phil’s.
Service Technician
On job Training September 2003
TRAININGS, SEMINARS AND SPECIAL EVENTS ATTENDED
Training Canon Emirates, Middle East.
Monochrome IRA 4000 series
July 1 to 3 2012
Large Format Printing, Plotter Canon
Color Theory IRAC advance 5000 series &Software, Hardware
September 19 2012
16THDOHA ASIAN GAMES, DOHAQATAR
DEC. 1- 15, 2006
Electronics Service Technician, Technical It Support as Standby
WEST ASIAN GAMES, DOHAQATAR
DEC. 1-10, 2005
Electronics Service Technician, Technical It Support as Standby.

4. KONICA MINOLTA
Japan Outward, Examinationpassed at KONICA MINOLTA
Associate Certificate-#01AS00576-2007/01/13
Professional Certificate#01PR00760-2009/10/10
EDUCATION
BACHELOR OF SCIENCE IN MAJOR IN ELECTRONICS ENGINEERING TECHNOLOGY
Technological University of the Philippines
GRADUATED October 21, 2003 Diploma
SPECIAL SKILLS
• Knowledge in Connectivity, Networking for multifunction Machines (KONICA
MINOLTA, Develop, Canon, Xerox, HP, Samsung any brand of machines.
• Basic Microsoft Office Word, Excel, MS PowerPoint and Internet Application.
• Trouble Shooting MFP (Copier scanner, printer and fax) or any electronic
equipment.
• Valid of Qatar and UAE Driver’s License.
HARDWARE:
• Printers, Faxes, Scanner and Copier multifunction and other office automation
• Communication, any office equipment.
PERSONAL INFORMATION
Nationality: Filipino Passport No: XX4168390
Religion: Christian Visa Status: Employment
Age: 32yrs. Old Civil Status: Single