This curriculum vitae summarizes the professional experience and qualifications of Loay Abu Qaoud. He currently works as a Web & Integration Team Leader at Jordan Telecom Group, where he has launched several projects including a loyalty management application and billing system migrations. Previously, he worked as a Java Developer at BeeCell developing mobile applications. Loay has a Bachelor's degree in Computer Science and several technical certifications. He has won multiple awards for mobile applications and games he developed.

1. Curriculum Vitae
Loay Abu Qaoud
http://www.linkedin.com/in/loayhaq
Last updated: 7th Feb, 2014
Personal Info.
Full Name
Date & Place of Birth
Nationality
Languages
Marital Status
Postal Address
Telephone
Email Address
Loay Hisham Ahmad Abu Qaoud
March 31, 1985. Amman-Jordan
Jordanian
Arabic (mother language), English (Fluent Speaking and Writing)
Married
P.O.Box: 950836, Zip Code: 11195, Amman-Jordan
+962 7 77377923 (Mobile)
loayhaq@gmail.com, loayhaq@yahoo.com
Work Experience
Web & Integration Team Leader
Jordan Telecom Group/Orange Jo
March/2007 - Now
Customer Management and Billing
Java Developer
BeeCell
August/2006 - February/2007
Mobile VAS provider
Trainee
Al Isra Private University
February/2006 - June/2006
Computer Center
Certificates & Awards
Winner of
AppCircus.com
Challenge
2nd rank (Runner-up)
for “MemoPlus”
android game
14th January, 2014
Winner of
Startappz
Healthcare
Hackathon
Startappz award for
“Rescue Me” app
17th November, 2012
Winner of Samsung
Android Dev.
Challenge
Samsung award for
“MemoPlus” android
game
17th June, 2012
Winner of Orange
Apps Award
Orange award for
“Quiz To Talk” J2ME
app
26th July, 2011
Sun Certified
Programmer for
Java SE 5.0.
SCJP 5.
1st March, 2007
Education
Al Hussein Secondary Collage, Amman-Jordan
2002-2003
High School - Scientific
79.3/100
Al Balqa Applied University, Al Salt-Jordan
2003-2006
B.Sc. Computer Science
Very Good, 3.61/4.00 (Rank: Second)
Business Skills
Soft Skills
Leadership
Technical Skills
Responsibility
Problem Solving
Initiative
Teamwork
Time Management
Communication
Cooperation
Analyzing
Planning
Presentation
Knowledge Sharing
Motivation
Negotiation
Decision Making
Organizational Skills
Self Confidence
Creativity

2. Work Details
Jordan Telecom Group/Orange™ (March/2007 - Present):
Orange Jordan is an integrated operator provides Mobile, Fixed & Internet services, and it is an affiliate of France
Telecom Group. I’m working as a Web & Integration Development Team Leader in the Customer Management and
Billing Directorate; my role includes the following:
 Projects coordination with concerned parties; inside my department and other departments in the company, and act as
a liaison between the company and the external vendors.
 Contact person to coordinate and handle the business requests
 Validate the vendors proposals and provide feedback that help the management to make the decisions
 Handle tasks prioritizing and action plans in the vision of the ITN management directions.
 Ensure to support the business requests, and solve the reported issues within the SLA.
 Lead the team to analyze the business requirements; find the available solutions and recommendations. And design the
selected solution's architecture
 Supervise on the implementation and programming phases.
Launched Projects:
 Bonus Program: Loyalty Management Suite is a BIG-Data application which collects the voice calls, SMS and GPRS
CDRs in real-time, parses them and help the marketing team to create campaigns, grant bonuses
 Convergent Billing Migration: upgrade the BSCS billing system from BSCS 5 to the convergent BSCS iX R2.
 Group Complaints: Expand the CRM application (DeWAN) to manage the Mobile, Fixed and Internet customers
complaints and inquiries.
 E-Payments (Mobile, Fixed, Internet and LightSpeed): online, secured and trusted web applications to facilitate to our
customers (Fixed, Mobile and Internet) the bills payment through the website using VISA cards.
 3G+: the most advanced technology for mobile phones and the fastest broadband connections, and wide coverage is
installed exclusively from Orange, with offers bundles available for all customers segments.
 CRM and IN Integration: Develop an integration layer to facilitate CRM system to manage the prepaid customers on
the Intelligent Network system using the UCIP protocol.
BeeCell (Eight months):
I worked as a Java Developer in BeeCell company, which is a Mobile VAS Provider, the offered services includes SMS,
MMS, WAP Push, Ringtones, Photo and Video Contents, Mobile Games, Web Design and Development.
My responsibility was to:
 Analyze the clients' requirements and prepare software design documents.
 Develop the software with best practices, conventions and standards.
 Coordination with the administration team and testing team to comply the required quality and functionality.
 I implemented an SMS/MMS based chat application, which also has a Web-Based Admin Module to customize the
service settings and monitoring.
Training Courses
Motivation & Coaching – June/2013 – Ripple – Jordan
J2ME Apps Development Workshop – May/2012 – Nokia (Sponsored by Jordan Gaming Lab) – Jordan
Android Apps Development Workshop – April/2012 – Pencilo (Sponsored by Samsung and Gaming Lab) – Jordan
Microsoft Share Point 2010 Administration and Development– June/2012 – STS – Jordan
PMP – July/2011 – Optimal for Training, Consulting & Business solutions – Jordan
CTI Platform and Interaction SDK Workshop – Genesys/Alcatel-Lucent – December/2010 – London-United Kingdom
Supervisory Skills – June/2010 – Sanaya – Jordan.
Business Report Writing Skills – April/2009 – LKDi Training, Recruiting & Consultation. – Jordan
EAI Overview and webMethods Administration – September/2010 – Alcatel-Lucent – Jordan
EAI and CORBA – October/2009 Quality Business Solutions (qbs-me.com) – Jordan
Sales Force Automation, Oracles Sales Install Base, Leads & Opportunities – April/2008 – Intracom Jordan.
Oracle CRM Foundation, Alerts, Flexfields, Sales and Sales Intelligence – October/2008 – Intracom Jordan.
Oracle Applications Framework (OAF) – August/2008 – Intracom Jordan.
Oracle ADF/JSF – February/2008 – ITCC – Jordan
Other Projects
Java Mate / Free-Hands Programming (Graduation Project):
Java Mate is a desktop Java-specific IDE provides developers a friendly toolkit to
apply the Object-Oriented aspects by modeling the Class Diagrams, Flow Charts,
Code Models and Entity Relationships models in an integrated manner. Also, users
can specify the properties of each component of each diagram.
Java Mate generates full-functional Java and SQL source code, Database
connections, ER Mapping and Normalization into tables, documentations,
executable files, deployment files and any other associated files for the whole
project.
http://tinyurl.com/JavaMate
Market Watch and FIX Connector:
A standalone application which connects to Amman Stock Exchange (ASE). The server side of the system reads, parses,
stores and publishes the market data feed. And the client side displays these data and enables the users to submit their
purchasing/selling orders in an online and friendly interface. The system has a well-designed architecture and design
patterns with a set of powerful techniques like: Threading, Sockets, Swing, JDBC, Data Security and Compression, Onex
FIX Engine …
I designed, implemented several systems like: E-Payments, Science Forums, J2ME Bluetooth Messenger, JClock, Carekit,
Flame Servival, Pongaya, Poison.