1. Curriculum Vitae
Name: Nitin Kumar Rajput
E-Mail: nkrajput@me.com, nkrajput@gmail.com,
OBJECTIVE:-
Immense interest to build a career in Information and Broadcast Technology Industry as a
Macintosh Expert and to be associated with a fastest growing organization that provides me an
opportunity to prove my skills and improve my knowledge with the latest trends in the relevant field.
PROFESSIONAL EXPERIENCE
Working with M/s Radius Systems Pvt. Ltd. as a Service Manager from 16th October 2013
to 20th
June 2015 date.
Worked with M/s AV Tech Digital Pvt. Ltd.. as a Service Manager and Sr. Technician
from June 2010 to 15th October 2013.
Worked with M/s MAC GURU Infosystem Pvt Ltd. as an IT Engineer from October 2007 to
May 2010.
Worked with M/s True Power Electronics Pvt. Ltd. as s Desktop Support Engineer L2
from
February 2004 to August 2007.
PROFESSIONAL QUALIFICATION:-
• Master in Computer Application from MGU.
• Bachelor in Computer Application from I.G.N.O.U.
CURRENT ROLE AND RESPONSIBILITY :-
• Leading or supervising a team of customer service staff;
• Taking care of all branch offices day to day activities and reports;
• Provides online support to all our branch offices through audio and video chat;
• Approve all GSX repair created by all branch location;
• Create and Manage all support escalations;
• Define GSX role and privileges and manage user access;
• Training staff to deliver a high standard of customer service;
• Provide all technical training for new product and service procedure;
• Provide on-site support to our esteemed customer in broadcast department.
• Analyzes and resolves problems or assists workers in solving work problems;
• Providing help and training to customers for Apple's products or services;
• Communicating courteously with customers by telephone, email and face to face;

2. • Meeting with other managers to discuss possible improvements to our service;
• Being involved in staff recruitment and appraisals;
Projects done by myself:-
Setup Apple XSAN in Leo Entertainment Production House, Noida for Mac Guru Infosystems.
Setup Apple XSAN for DID 2nd
session(rough cut) Mumbai for DAV Broadcast.
Setup Apple XSAN for Travel Trendz TV, Hyderabad for Digital India Broadcast Pvt. Ltd.
Setup Apple XSAN for Om Shanti Studio, Delhi for Avtech Digital Pvt. Ltd.
Setup Apple Service Center in Green Park Delhi for Avtech Digital Pvt. Ltd.
Setup Apple Service Center in Imagine Noida for Avtech Digital Pvt. Ltd.
Setup Apple Service Center in Galleria Gurgaon for Avtech Digital Pvt. Ltd.
Setup Apple Service Center in Lawrence road, Amritsar for Avtech Digital Pvt. Ltd.
Setup Apple Service Center in Jalandhar for Avtech Digital Pvt. Ltd.
Setup Apple Service Center in Mayur Vihar, Delhi for Radius Systems Pvt. Ltd.
Setup Apple Service Center in Civil Lines, Moradabad for Radius Systems Pvt. Ltd.
Re-Setup Apple Service Center in Race Course, Dheradun for Radius Systems Pvt. Ltd.
TECHNICAL PROFILE:-
• Hardware :- System Assembling, Installation and Troubleshooting
Knowledge of all system parts and able to assemble, install
& troubleshoot properly like PCs/ eMac/ G3/ G4/ G5/ iMac
Mac Pro/ X Servs(G5 & Intel )/ Raid (Apple, Promise V
Track J & E Class )/ Blade servers.
Mobile Devices :- Setup, installation, management and maintenance of all
Mobile Devices like
iPad(all generation), iPhone (all generation),
iPods(all generation)
Knowledge of iOS all edition and iTunes management.
• Networking :- Setup and Maintain of Internet Cafe & wide office Networks
Knowledge of all Ethernet & Network Devices and able to
Install & troubleshoot easily like Modem/ Ethernet Cards/
Fiber Channel Cards/ Switches/ Hubs/Small Routers/
Cable & Connecters (Firewire,RJ45,RJ58,RJ59,FCC).
• Broadcast Tools :- Install, Maintain & Solve Problems of Broadcast Devices
Knowledge of Broadcast Devices Like
• Capture Cards & Cables
• Blackmagic Design
• AJA Kona
• Audio & Video Patch Panels(ADC,Musa)
• Knwoledge of all Cable & Connecter and rectify
problems like – XLR/BNC/RC Video Tape
Recorders (VTRs)

3. SOFTWARE EXPOSURE:-
• Operating Systems : - Mac OS X (Panther, Tiger, Leopard, Snow Leopard),
Red Hat Linux, Ubantu (GUI)
Microsoft Windows (95/98/NT/2000/Me/XP/Vista,Win7)
Terminal and MsDos.
• Networking :- Windows Platform, Mac OS X (XSAN – 1.4 & 2.0 )
• Packages :- MS Office (Mac & Windows)
• Video Editing :- Apple Final Cut Pro 5.0, 6.0 & 7.0, Final Cut Express HD
Adobe Premier Pro
• Special Effects :- Live Type, Motion (Mac OS X Based)
• Image Processing :- Adobe Photoshop CS2
• Audio Tools :- Sound Track Pro
• Programming Language :- HTML, VB, VB.Net, ASP.Net, C, C++, Java
Apple Certifications:-
• Apple Certified Mac Technician
• iOS Qualification
• iMac (Late 2012) Qualification Exam
• MacBook Air (Mid 2013) Qualification
• MacBook Pro (Retina, 13-inch, Late 2012) Qualification
• MacBook Pro (Retina, 13-inch, Early 2015) Qualification
• MacBook Pro (Retina, Mid-2012) Qualification
• MacBook (Retina, 12-inch, Early 2015) Service Qualification
• MacBook Pro (Retina, 15-inch, Mid 2015
• ASTO Certified (2012. 2013, 2014, 2015)
• iOS Technical Training
• iOS Technical Training - Delta
STRENGTHS & PROFILE:-
Positive approach, acquisitive, hard working, quick learner, adapt to new technologies, team
member, self-motivated professional with good interpersonal and participatory skills.
ACHIEVMENTS:-
Got Certificate of Best intern Engineer in Albit Electronics.
Promoted from In-house Engineer to Technical Coordinator and Sr. Engineer in True power Electronics.
Promoted from PC Engineer to Broadcast Technician in Mac Guru Info systems Pvt. Ltd.
Promoted two time in Avtech Digital
Technician to Sr. Technician and Team Leader, then Sr. Technician to Support Manager.
Got the certificate of Best Service Manger in Radius Systems Pvt. Ltd. (2013-2014)
PERSONAL PROFILE:-
Name : Nitin Kumar Rajput
Gender : Male

4. Father’s Name : Shri Desh Raj
Date of Birth : 11th
June 1984
Permanent Address: 386, Gali Post Office, Malka Ganj Road, Old Sabzi Mandi, Delhi - 110007.
Contact No. : 9717103013, 9868983013
E-mail Id : nitinkrajput@mac.com, nitinkrajput@yahoo.com
Self Declaration:-
I here by declare that all the above information is true to the best of my knowledge.
Place:
Date:
Nitin Kr. Rajput