1. Personal Information
Academic Information
 Baccalaureate of Information Systems & Computer Management , 2005
Sadat Academy For management Sciences
Grade Good
 Passed The Pre- Masters Exams at Sadat Academy For management Sciences
Language Skills
Language Skill
Arabic Native Language
English Excellent in Oral and writing Skills
Training Skills
 6 Months Training in Arab contractors co. in all Managerial Departments - Ismailia
Branch 2005
 6 Months Training in Alex Bank Ismailia Branch in all Managerial Departments . 2004
English Name Hany Ali Mohamed Ali Hasan
Birth Date April 14, 1984
Nationality Egyptian
Religion Muslim
Home Address
*New Maadi , Cairo, Egypt
* 16 KHAFRAA ST. , Ard Mowazafee El- Hokoma ,Ibrahim
Salama Shaikh Zayed , ISMAILIA , EGYPT
Home Tel. +2-064-3201374
Mobile Tel. +2-0122-8869915 | work mobile : +2-010-22888391
Marital Status Married
Current Job I.T Service engineer @ " IT-Fusion “
E-mail Address
Personal mail : Hany.composer@gmail.com
Hany.composer@hotmail.com
Work mail : Hany.mohamed@it-fusion.org
Military Status Exempted

2. Computer Skills
 Excellent knowledge of Microsoft Office products.
 Training users on the new devices and work applications.
 Installing and Configuring Active Directory, User creation, Implement Policies and
security, Profiles and shared folder privileges.
 Installing and Configuring DHCP, DNS.
 Installing and Configuring TMG for Internet security.
 Installing and Configuring Kaspersky Antivirus Server For computer security.
 Installing and Configuring Backup & File Server for company files.
 Configuring Client machine with domain, other client side software/ utilities.
 Installing Network/ Local Printers / scanners / Access Points /switches and routers.
 IBM lotus notes mail system configuration for clients.
 Outlook Configuration (POP) Import/export Mail box, contact folder.
 Google mail administration for clients.
 Providing support to all clients remotely, if required visit client location and resolve
problem.
 Checking Day to Day client backup/ event viewers, drives and keeping clients’ server and
desktops up to date and functional.
 Administration and maintenance of company’s internal systems.
 Make diagrams for Network Infrastructure to explain and describe the network devices
locations.
 Administering " AS400 / DB2 " System
 Good Knowledge in Analyzing Systems
 Fair Knowledge Using Linux ® O.S
 Good knowledge in Graphic Designing , ( Photoshop & Macromedia Studio)
Certificates and Training Courses
Certificates
CCNA Attended (Cisco Certified Network Associate) training Course. 2010
MCP
Microsoft Certified professional (MCP),
from prometric international training center 2008
MCTS
Microsoft Certified Technology Specialist (MCTS)
From prometric international training center 2009
OCP
Oracle Application server 10G administration Certified Professional
From Orascom international training center 2009
Soft Skills
Soft skills certified (team work – presentation – marketing... etc.)
from Cambridge international college 2008
English Course
- General English course level 105
- Conversation course
- Effective business writing course
Grade achieved (94 %), from ELS Languages Centers 2008 .

3. Personal Skills
 Good communication skills, initiative, excellent to work as a part of a team.
 Have the ability to Work under stress.
 Flexible and Can manage training courses for users on their applications, devices and work
procedures.
 Excellent knowledge of Microsoft Office products.
 The ability to travel to other Branches or location to make sure that all I.T procedures
and the quality service are well organized and effective.
 Taking the responsibility and accountability for quality out comes.
 Sharing information and making positive relationships with colleagues and stakeholders.
Previous Experience:
Current Job :
( Current Title )
I.T Services Support Engineer
Start ( 12-2014 ) - End ( till now )
EXP : 9 months
Company Name
IT Fusion Software House
Middle East Program Development Co.
Google | Apps Authorized Re-seller
Address
(8 D/1) Ahmed Abdel-Azeem St., Branched form El-Nasr St.,
El-Laselky Division, Kawkab El-Laselky Building,5th Floor, New
Maadi,Cairo,Egypt.
Current job
Responsibilities
- Working as a part of Services support team ( out Source ) .
- every member resides in a separate client organization to support his
Company I.T Service Needs.
- opening technical users tickets , and resolve any technical issues
- training the users on their Apps
- Administering the network and systems infra structure
- maintaining any malfunctioned devices (desktops ,laptops, Printers,
scanners, network devices )
- checking day to day the backup plans , and make security check
through our servers ( Domain controller server ,system server , TMG
server ,file Server and Antivirus server )
- Make diagrams for Network Infrastructure to explain and describe the
network devices locations.
Ref. contact
Eng . Ahmed fahmy
IT Services Support Team leader
Mob : +20 (10) 66632983
E-Mail : ahmed.fahmy@it-fusion.org

4. Previous Jobs :
(Title )
I.T Specialist Engineer
Start ( 9-2011 ) - End ( 11-2014 )
EXP : 3 years and 2 months
Company Name
IBN Sina Pharma
For Medical Distribution
Ismailia Branch
Address Industrial Zone , Ismailia
job Responsibilities
- Working as a part of I.T Specialist Team .
- every member resides in a separate Branch of the company .
- resolve any user technical issues
- training the users on their Apps
- Administering the network and systems infra structure
- maintaining any malfunctioned devices (desktops ,laptops, Printers,
scanners, network devices )
- checking day to day the backup plans , and make security check
through our servers ( Domain controller server ,system server “AS400
/DB2 )
- Make diagrams for Network Infrastructure to explain and describe the
network devices locations.
- supporting users with an updated antivirus application.
- Administering clients mail on “ louts notes mail system “
- supporting the leased line network.
Ref. contact
Mr. Mohamed zain
HR specialist
Mob : +20 (10) 688477710
E-Mail : mohamed.zain@ibnsina-pharma.com
(Title )
I.T Technical Support Engineer
Start ( 11-2009 ) - End ( 8-2011 )
EXP : 1 year and 6 months
Company Name
M.G Egypt
For Garments Industry
Ismailia
Address Industrial Zone , Ismailia
job Responsibilities
Help users in organization to do their tasks efficiently as well as to
identify, troubleshoot and resolve problems encountered by end users
of various areas such as, desktop systems, users of applications, co-
location network communications, Internet and other computer
technology. Fixing problems and proactive to in trying anticipating
likely problems, find malfunctions, interruptions or network such as
communications, revision levels, compatibility, configurations and
capacities.
Ref. contact
Eng. Ahmed Nabil
IT Manager
Mob : +20 (10) 66609989