IT technical support/helpdesk ismonitoring and maintaining the computer systems and networks within an organisation in a it it
it technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to.
Service Desk or Helpdesk is nowdays have become an Important part of any Organization.
BPO/KPO s have maintained their own Heldesk if there is ny Technical DIfficulty.
The Project will guide you to how an Techincal officer works.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
IT Infrastructure Management Powerpoint Presentation SlidesSlideTeam
Enhance your audiences knowledge with this well researched complete deck. Showcase all the important features of the deck with perfect visuals. This deck comprises of total of seventy slides with each slide explained in detail. Each template comprises of professional diagrams and layouts. Our professional PowerPoint experts have also included icons, graphs and charts for your convenience. All you have to do is DOWNLOAD the deck. Make changes as per the requirement. Yes, these PPT slides are completely customizable. Edit the colour, text and font size. Add or delete the content from the slide. And leave your audience awestruck with the professionally designed IT Infrastructure Management Powerpoint Presentation Slides complete deck. https://bit.ly/3sGXmkZ
IT technical support/helpdesk ismonitoring and maintaining the computer systems and networks within an organisation in a it it
it technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to.
Service Desk or Helpdesk is nowdays have become an Important part of any Organization.
BPO/KPO s have maintained their own Heldesk if there is ny Technical DIfficulty.
The Project will guide you to how an Techincal officer works.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
IT Infrastructure Management Powerpoint Presentation SlidesSlideTeam
Enhance your audiences knowledge with this well researched complete deck. Showcase all the important features of the deck with perfect visuals. This deck comprises of total of seventy slides with each slide explained in detail. Each template comprises of professional diagrams and layouts. Our professional PowerPoint experts have also included icons, graphs and charts for your convenience. All you have to do is DOWNLOAD the deck. Make changes as per the requirement. Yes, these PPT slides are completely customizable. Edit the colour, text and font size. Add or delete the content from the slide. And leave your audience awestruck with the professionally designed IT Infrastructure Management Powerpoint Presentation Slides complete deck. https://bit.ly/3sGXmkZ
Top 3 Help Desk Challenges & What You Can Do About ThemSolarWinds
Learn more about the Top 3 Help Desk Challenges and how you can best tackle them.
-- Difficulty of Handling Growing Ticket Volume
-- Complexity of Managing the Ticketing Process
-- Lack of Proper Reporting & Metrics
The service desk as a strategic functionHigherEdITMgt
Service Desks are traditionally thought of as a cost center–something to outsource or to minimize.
This presentation will review why Service Desks are thought of as cost centers, and argue for thinking about your Service Desk as a potential area for investment.
Why invest in the Service Desk? The Service Desk triggers expensive IT processes. The Service Desk is the face of IT–and customer stories affect perception more than service level reviews. Many internal IT areas lack the voice of the customer; the Service Desk is one of the few areas that can speak credibly on behalf of the customer. The information collected by the Service Desk can identify potential opportunities for continual service improvement, grounded in the user experience.
You got Office 365 and you need to use it. You need to let others in your organization use it because you were designated the admin but you can't spell Office 365... yet. Where do you start? In this session, you will learn about the basics of administering Office 365 through the Admin Centers.
1. Be introduced to Office 365
2. Learn how to setup and manage users
3. Learn how to add your organization's domain
4. Learn about the other 3 major admin centers inside the Office 365 Admin Center: Exchange, Skype for Business, and SharePoint
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle. Evergreen Systems
For years ITSM has been done the same old tired way – Incident, Problem, Change and a little Knowledge – because that’s what we know. But it does NOTHING for our CUSTOMER – their experience doesn’t change at all.
This is no longer good enough.
Tying Service Catalog with Incident, Problem, Change and Knowledge changes the answer to the question, “Why are we doing this?”
Please join us as we explore the powerful links between these five, how this changes the way we think and how this can powerfully (and positively) impact the value your IT organization delivers to your customer and your business. It’s time to demand more.
As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.
Recording with demo available at http://content.evergreensys.com/service-catalog-webinar-incident-problem-change-slides
.
We struggled because of too many issues in the live products. They didn't allow project teams to make any forecasts or develop new features without interruptions. In the presentation I share the successful experience how we applied ITIL Problem and Incident Management processes, by talking only the best from them. It allowed to start fixing the problems that existed in our organization more effectively, while organization allowed to use different methodologies for different teams.
Power point presentation on backup and recovery.
A good presentation cover all topics.
For any other type of ppt's or pdf's to be created on demand contact -dhawalm8@gmail.com
mob. no-7023419969
Nowadays, the integration between process management and distributed systems has significantly grown. This paper tries to delineate the main features that affected and are going to interest workflow management.
To begin with main process management definitions will be provided, then, a focus on workflow concepts and workflow management technology. Finally, social organization of work, coordination and new agents-based development will give a view of old and new fields that are going to improve workflow management technology.
The ServiceNow solution ServiceNow® Field Service Management (FSM) helps companies efficiently manage location-based work tasks. Customers can use online appointment booking to select the date and time most convenient for them.
Top 3 Help Desk Challenges & What You Can Do About ThemSolarWinds
Learn more about the Top 3 Help Desk Challenges and how you can best tackle them.
-- Difficulty of Handling Growing Ticket Volume
-- Complexity of Managing the Ticketing Process
-- Lack of Proper Reporting & Metrics
The service desk as a strategic functionHigherEdITMgt
Service Desks are traditionally thought of as a cost center–something to outsource or to minimize.
This presentation will review why Service Desks are thought of as cost centers, and argue for thinking about your Service Desk as a potential area for investment.
Why invest in the Service Desk? The Service Desk triggers expensive IT processes. The Service Desk is the face of IT–and customer stories affect perception more than service level reviews. Many internal IT areas lack the voice of the customer; the Service Desk is one of the few areas that can speak credibly on behalf of the customer. The information collected by the Service Desk can identify potential opportunities for continual service improvement, grounded in the user experience.
You got Office 365 and you need to use it. You need to let others in your organization use it because you were designated the admin but you can't spell Office 365... yet. Where do you start? In this session, you will learn about the basics of administering Office 365 through the Admin Centers.
1. Be introduced to Office 365
2. Learn how to setup and manage users
3. Learn how to add your organization's domain
4. Learn about the other 3 major admin centers inside the Office 365 Admin Center: Exchange, Skype for Business, and SharePoint
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle. Evergreen Systems
For years ITSM has been done the same old tired way – Incident, Problem, Change and a little Knowledge – because that’s what we know. But it does NOTHING for our CUSTOMER – their experience doesn’t change at all.
This is no longer good enough.
Tying Service Catalog with Incident, Problem, Change and Knowledge changes the answer to the question, “Why are we doing this?”
Please join us as we explore the powerful links between these five, how this changes the way we think and how this can powerfully (and positively) impact the value your IT organization delivers to your customer and your business. It’s time to demand more.
As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.
Recording with demo available at http://content.evergreensys.com/service-catalog-webinar-incident-problem-change-slides
.
We struggled because of too many issues in the live products. They didn't allow project teams to make any forecasts or develop new features without interruptions. In the presentation I share the successful experience how we applied ITIL Problem and Incident Management processes, by talking only the best from them. It allowed to start fixing the problems that existed in our organization more effectively, while organization allowed to use different methodologies for different teams.
Power point presentation on backup and recovery.
A good presentation cover all topics.
For any other type of ppt's or pdf's to be created on demand contact -dhawalm8@gmail.com
mob. no-7023419969
Nowadays, the integration between process management and distributed systems has significantly grown. This paper tries to delineate the main features that affected and are going to interest workflow management.
To begin with main process management definitions will be provided, then, a focus on workflow concepts and workflow management technology. Finally, social organization of work, coordination and new agents-based development will give a view of old and new fields that are going to improve workflow management technology.
The ServiceNow solution ServiceNow® Field Service Management (FSM) helps companies efficiently manage location-based work tasks. Customers can use online appointment booking to select the date and time most convenient for them.
KPIs: Aligning Your IT and Business ObjectivesHostway|HOSTING
At HOSTING, we understand the importance of setting up success criteria (KPIs) to measure your IT team’s impact (value) in direct partnership with the business. This slideshow which accompanies a live webinar will discuss common problem areas that companies experience when trying to align their IT teams and business departments.
ITSS helps its clients evaluate the effectiveness, associated risks and value for moneyof current IT solutions and services and identifies opportunities for improvement
2017 Marketing Plan Template for Modern MarketersAugentia LLC
This Marketing Plan Template for 2017 provides a comprehensive coverage of all the strategic and execution elements needed by Modern Marketer - audit of last year's performance, setting goals and objectives, planning campaigns, content marketing, account based marketing and defining metrics to monitor performance.
Want to download the editable deck, visit this link http://marketing.augentia.com/how-to-write-a-marketing-plan/
Entrepreneurship Assignment:
I always dream of opening a restaurant and make my own
So This project make me realise how i can open one with a lot of research and knowledge.
1.Wireless Communication System_Wireless communication is a broad term that i...JeyaPerumal1
Wireless communication involves the transmission of information over a distance without the help of wires, cables or any other forms of electrical conductors.
Wireless communication is a broad term that incorporates all procedures and forms of connecting and communicating between two or more devices using a wireless signal through wireless communication technologies and devices.
Features of Wireless Communication
The evolution of wireless technology has brought many advancements with its effective features.
The transmitted distance can be anywhere between a few meters (for example, a television's remote control) and thousands of kilometers (for example, radio communication).
Wireless communication can be used for cellular telephony, wireless access to the internet, wireless home networking, and so on.
This 7-second Brain Wave Ritual Attracts Money To You.!nirahealhty
Discover the power of a simple 7-second brain wave ritual that can attract wealth and abundance into your life. By tapping into specific brain frequencies, this technique helps you manifest financial success effortlessly. Ready to transform your financial future? Try this powerful ritual and start attracting money today!
ER(Entity Relationship) Diagram for online shopping - TAEHimani415946
https://bit.ly/3KACoyV
The ER diagram for the project is the foundation for the building of the database of the project. The properties, datatypes, and attributes are defined by the ER diagram.
Multi-cluster Kubernetes Networking- Patterns, Projects and GuidelinesSanjeev Rampal
Talk presented at Kubernetes Community Day, New York, May 2024.
Technical summary of Multi-Cluster Kubernetes Networking architectures with focus on 4 key topics.
1) Key patterns for Multi-cluster architectures
2) Architectural comparison of several OSS/ CNCF projects to address these patterns
3) Evolution trends for the APIs of these projects
4) Some design recommendations & guidelines for adopting/ deploying these solutions.
2. Table of content
Introduction------------------------------------------------------------3
What is end user support---------------------------------------------4
Services and product--------------------------------------------------5
How end user support communicate with client------------------6
Purposes of end user support----------------------------------------7
How the system works in the company----------------------------8
How MTML support agent deal with difficult client------------9
Hierarchy of the company------------------------------------------10
Types of end user support in MTML company------------------11
Troubleshooting goes in MTML company-----------------------13
problem encountered and its solution----------------------------14-17
What do we expect from MTML----------------------------------18
Chili Video -----------------------------------------------------------19
Charts------------------------------------------------------------------20-25
Conclusion------------------------------------------------------------26
3. INTRODUCTION OF THE COMPANY
MTLM Means “Mahanagar Telephone Mauritius Limited “
-Founded in 14.11.2003
-The full operations of the company started from March 2007.
-Provide internet services and telecommunications
-providing basic, mobile and international long distance services
as second operator in Mauritius.
4. END USER SUPPORT SERVICES PROVIDE AN INTEGRATED SET OF
TOOLS WHICH HELP RESOLVE END USER ISSUES.
-DIAGNOSE AND RESOLVE PROBLEM
-IMPROVE CUSTOMER SUPPORT PROCESSES AND PRACTICES
-PROVIDING SOLUTION
-TROUBLESHOOT PROBLEM
What is End user Support ?
5. -PROVIDE “CHILI” WHICH IS A GSM SERVICE
-MTML PROVIDES CDMA TECHNOLOGY BASED SERVICE, WHICH OFFERS THE
CONVENIENCE OF MOBILE AND WIRELESS PHONE AT A VERY AFFORDABLE RATE
-PROVIDE “WIRELESS BROADBAND” EVDO DATA CARD
-CUSTOMER SERVICE TEAM THAT IS AVAILABLE TO ASSIST YOU 24 HOURS A DAY, 7
DAYS A WEEK (HELPLINE : 8960)
-TECHNICAL SUPPORT
Services and Product of the company
6. How End user support communicate with
client at MTML company?
7. • RESPOND TO REQUESTS FOR PRODUCT INFORMATION.
• MARKET AND SELL PRODUCTS AND SERVICES.
• PROVIDE SOLUTIONS TO COMMON PROBLEMS.
• RECEIVE AND LOG USER COMPLAINTS ABOUT PRODUCT FEATURES.
• HANDLE WARRANTIES AND AUTHORIZE PRODUCT RETURNS OR EXCHANGES
What is the purpose of end-user support at
MTML LTD?
9. 1. UNHAPPY AND ARE NOT SATISFIED WITH FEATURES OF PRODUCTS
2. POWER USERS WHO PRETEND TO BE TECHNICALLY KNOWLEDGEABLE
3. CONFUSED USER
4. ANGRY USER
5. ABUSIVE USER
How MTML support agent deal with difficult
clients?
12. An example of a log sheet for a support agent
Date Time Name Problem receive Solution
2/10/2015 10:15 Jean Nash Internet connection (low) Plug and unplug the EVDO
card
2/10/2015 11:00 AK shay Tulsiram Mobile internet slow Network problem please
wait about 1 hours
4/10/2015 11:15 Ashvin Yogun EVDO broken To change EVDO
4/10/2015 14:50 Monica ghurborun Internet connection To check speed
5/10/2015 11:00 Ram
Sunnasy
Problem with mobile network Go to setting and manual
check the network
13. EXAMPLE OF HOW TROUBLESHOOTING
GOES IN MTML COMPANY
Reboot the system to see if the problem goes away.
Describe the symptoms of the problem accurately.
Isolate the problem
Apply a fix to see if the problem goes away.
Test to make sure nothing else has been impacted by the fix.
14. PROBLEM ENCOUNTERED AND ITS SOLUTION
1. Connection of Wireless Broadband Internet through EVDO Data
Card.
Customer: My internet connection through EVDO Data Card is slow, I tried to
unplug and plug it on my laptop , but it still the same.
Support agent: I am very sorry about that let me help you to solve the
problems, Please go on Google and do a speed test on the website:
http://www.speedtest.net/ .If you have your connection is under 1Mbps.Please
come to our showroom and we will try to fix the problem on the EVDO Data
Card.
15. 2. MY LAPTOP DID NOT FOUND THE EVDO DATA CARD WHEN
I PLUG IT
Customer : I just brought a EVDO Data Card, but when I plug it on my
laptop, It did not works and it said unrecognized device, I tried to unplug
and plug but the same problem.
Support agent: Okay, Have you check to plug the EVDO Data Card to
another USB port? , if No, can you tried it. If the problem persist, Have
you install the driver of the EVDO Data Card, because it very important to
install the driver for the laptop to recognized, the EVDO Data Card,
Please install it and plug your EVDO card it will work fine, and if you have
any question or the problem persist, please call us for further
information.
16. 3. I JUST BUY A CHILI SIM CARD BUT NO NETWORK.
Customer 3: - I have no network on my chili card and I just buy
it today.
Support agent: -You must wait at least for 12 hours for the
chili card to be activated
17. I HAVE A LOT OF PROBLEM TO SET UP MY INTERNET MOBILE
Customer 2: -I just set up my internet mobile , but , I have still no internet on
the mobile ,I tried everything like turn on data connection on my mobile ,but
, the problem still persist.
Support agent: -okay, can you please check if you put the right information
by setting up your internet connection on your mobile, Access Point Name
(APN) :wapmtml.
18. WHAT DO WE EXPECT WITH MTML
Getting MTML instead of CELLPLUS-MRU OR EMTEL-MU in your network id.
- Getting an MTML sticker on your phone purchased from the showroom.
- Having your phone support being many languages.
- Chili package
- Free sms (short message service).
- Low prices on international calls
- High speed of internet connection
- Low tariffs on calls
- Being labelled as one more addition to the long list of African Orange operators.
- Normal cost even if call on orange or emtel.
19.
20. THESES CHARTS ARE MADE UPON OUR SURVEY.
95%
5%
The Popularity of Chili
Yes No
Do you know MTML Company which provide “Chili Service”?
24. 10%
90%
Preference for EvDO Data Card
Yes
No
The Wireless Broad band through EVDO Provide a high internet
speed which is up to 3.1mbps, would you like to use it?
25. 20%
80%
Satisfied with the problem solving
Yes
No
Are you satisfied with the way that they solve your problem?
26. CONCLUSION
Therefore to conclude, we would like to thank all those who have
helped us in completion of this assignment.
We have retained some information based on the history of
Mahanagar Telephone Mauritius Limited” a small intro of the
company itself.
Mtml is a great company as it provide a lot of services and support
and with that experience we have learn how a support agent
works exactly and its purpose at MTML.