This document summarizes the 2017 performance review and 2018 objectives for a Community Associate/Manager. In 2017, the employee met or partially met most objectives, including increasing center occupancy from 62.2% to 91% but failing to meet the December occupancy target of 99%. Development areas for 2018 include improving the center's net promoter score, reducing aged debt, and ensuring auto-renewals are handled on time. The manager comments the employee is a hard worker who is improving their sales skills. Overall the employee received a rating of 2, meaning they fully met expectations for the year.

1. Year End Performance Review for Community Associate / Manager
Year: 2017
2017 Objectives Development Areas 2018 Objectives
Name: Job title: Location:
Start Date:
My objectives
Pleaseinsertin the table below your objectives –target and outcome, provideevidence on outcome and your ratingfrom 1 - 4,usingthe ratingsystem provided in the Appendix (page 4)
2017 Objectives & KPI’s
Achieved
Y / N
Evidence to support achievement & Comments
Ratings
Employee
Review
Manager
Review
Objective No 1: 2017 Center Occupancy % (yearly average)
Target: 99%
Outcome: 91%
2016 Center Occupancy %(yearly average): 62.2%
N  Target wasachievedby91%.
 BRR toweraverage occupancywas 93% , With a
CBIT OF 37% as of November.17,where average
occupancyof 2016 was 59% where CBIT of 2016
was 10%

3 3
Objective No 2: December 2017 Center Occupancy % (only December)
Target: 99%
Outcome:83%
2016 December Center Occupancy %(only December): 91%
N  Target wasnot achievedbutwe managedtobring
newclientswithahighWIPOW
3 3
Objective No 3: Center Customer Retention % (yearly average)
Target: 70%
Outcome:71%
Y  BRR TowerWIPOW has beenincreasedfrom190
GBP to 216 GBP by replacinglowWIPOW
customerswithhighWIPOWCustomers.
 Target waswell achieved.
2 2
Objective No 4: NPS (yearly average)
Target: 40 POSITIVE
Outcome:0
N  Needtoworkon NPSrating . 4 4
Location:Abdul Hameed BRR Tower CA
1st
January.2017 Years on
position:
4 years,joinedin2013 Center
Opening Date:
1st
July.2014
Job Title:

2. Objective No 5: Number of Client Referrals (yearly total)
Target: NA
Outcome:4
Y I broughtnumberisclientandmanagedsuccessful toursin
the absence of AM.
2 2
Objective No 6: Other Country specific (yearly average)
Target:
Outcome:
Development Areas
Agree on actions to develop in areas likebusiness/technical,behaviour/attitude,competencies, consideringwhatdevelopment exactly is required, how and when will beachieved
Development Areas Action Timeframe
NPSRating positive  I will be doingregularmeetingwithclientandIwill
educate themabouthowwe can helpthemin
resolvingtheirproblemsif any.
1st
quarter 2018
Age Debtshouldbe clean  Continuousfollow-upwithclientandtorecover
paymentswell before time
EveryMonth.
AutoRenewal on timelymanner  To make sure all autorenewal are done ontimely
mannerwithincrement.
EveryMonth.
2017 Objectives Development Areas 2018 Objectives
2018 Objectives
2018 Objectives
Measurement
By When Measures
2017 Objectives Development Areas 2018 Objectives

3. NeedtobringAge debtreportof 500,000 PKRin1 to 30 days due and all restshouldbe zeroinnextthree months 1st
June.2018 Age debtreport.
NPSof centre 2811 shouldbe atleast60 from February.2018, and thisshouldbe retainedat60 or improve. Everymonth.
Manager Comments:
Hameed is a hard working person and a quick learner, he has great command on operations of Regus and he is improving rapidly in his selling skills.
He is managing tours in my absence and converting them with a decent ratio. He can be promoted to CM level within one year time. Last year he
managed the centre very well with high occupancy as other CA was asked to resign due to non-performance in June. 2017 and new CA joined in July.
2017. Last year in April. 2017 I was assigned with another centre in Islamabad and I need to travel for almost 10 days in a month to Islamabad and
Hameed was taking tours and converting them. He has a great attitude towards sales.
Employee Comments:
I am trying to learn every day and trying to improve my selling skills and selling the range to clients, I am working to improve my relationship building
skills with clients and I am improved a lot.
I have a can do attitude and I am ready to take any challenge in Regus.
Overall Rating
Manager to insert
2
Employee Signature: Date: ……. /……. / …….
Manager Signature: Date: ……. /……. / …….

4. Appendix – Rating scale & Descriptions
Exceeds objectives = 1: Accomplishments/Outcomes arebeyond expectations /objectives.Significantly exceeds goals .
Meets objectives = 2: Fully meets expectations and objectives (100% target achievement). Contributions arefully aligned with expectations
Partially meets objectives = 3: Some, but not all,expectations and objectives arebeing met.
Fails to meet objectives = 4: Not meeting expectations and objectives