VI Regional EACD Lisbon Debate held 16th november 2010 over the theme "Reputation Management: from Internal Communication to Change Management", sponsored by Galp Energia. Attended by 47 top communication professionals. Presentation by José Bancaleiro, Managing Partner at Stanton Chase International
4. José Bancaleiro
4
Talent Management
“The thing that wakes me up in the middle of the
night is not what might happen in the economy or
what our competitors might do next. It is worring
about whether we have the leadership capacity and
the talent to implement the new and more
complexes global strategies ”
David Whirwam, CEO of Whirlpool Corporation
5. José Bancaleiro
• The Market is more and more competitive;
• Margins are more and more reduced;
• The success of each project needs more and more
focus, energy and creativity;
• Motivate and retain our talents in more difficult
each day.
and even plus . . .
5
Have you heard?
6. José Bancaleiro
. . . when . . .
• Mergers and aquisitions;
• Internationalization;
• Diversification;
• “Downsizing”;
• Turnaround
to compete in this market you need . .
6
7. José Bancaleiro
. . . teams strongly . .
• Competent;
• Engaged;
• Aligned with the company values;
• Focused on objectives and
• Performant
7
This is, with talented teams
11. José Bancaleiro
11
• If employees are the most decisive factor for the
success of a project, the process of to attract, recruit
and integrate them is key;
• A wrong admission costs 3 times the annual salary of
that employee;
• Talent attracts Talent
Why invest in talent atraction
12. José Bancaleiro
12
• “Resourcing”
• Find de the best solution;
• Process scope
• Starts earlier - Employer Branding
• Ends later
• E.recruitment
• Executive Search
• Price vs Value
4 Trends in talent atraction
14. José Bancaleiro
Employer Branding
• Brands dominate ours lifes. They determine the car
we drive, the wine we drink, etc.
• So, it is not strange brands have a key role when
people have to choose the company where they want
to work
14
18. José Bancaleiro
Employer Branding
18
It is to create a HR communication strategy, integrated,
consistent and prolonged that communicates externally and
internally the most relevant aspects of the organization identity
(soul) , this is, the organizational purpose, its most deep values,
it’s managerial practice, etc. all this with the objective of to
create or reinforce an image of a “great place to work” among
the present employees and of a “First choice employer” among
potential candidates
19. José Bancaleiro
Employer Branding is not . . .
• To design a template for employment announcements
• It is a communication strategy
• A project with a strong launching
• It is a process for a long period
• A project to be done by “amateurs”
• It needs HR and Communication specific competencies
• A HR project
• It is a company project and it needs Top Management involvement
19
21. José Bancaleiro
21
LIDERANÇA
PERFORMANCE
EMPLOYER
BRAND
PROCESSO
CULTURA
AMBIENTE
Imagem
Institucional
e Produto
Walk the talk
Fairness
Serviços
de apoio
Sistemas de
Recompensa e
Reconhecimento
Equilibrio
Familia /
Profissão
Atracção
Integração
Dispensa
Politica de
Desenvolvimento
Reputação
organizacional
Responsabilidade
social
Missão e
Valores
Valor dado
Às Pessoas
Relacionamento
interpessoal
Gestão da
Performance
Comunicação
interna
STRATÉGY
OPERATIONAL
PROCESSES PEOPLE
COMUNICAÇÃO
Employer Brand
22. José Bancaleiro
Brand Management
• Insight
– Alignement between brand and target audience
• Benefits
– Employee Value Proposition (EVP)
• Diferentiation
– What makes the Organization better and different of all others
22
23. José Bancaleiro
Brand Management
• Focus
– Sinthetize in one point / image
• Continuity
– From where it cames and to where it wants to go
• Consistence
– Real vs promised brand; walk the talk
23
26. José Bancaleiro
EVP - Employer Value Proposition
26
It is the group of functional, economic and
emotional benefits delivered by the job that are
identified with the employer
(Barrow, in Corporate Executive Board, 2001).
30. José Bancaleiro
Atractividade
do
Empregador
Salary
&
Evolution
Job
Culture
Reputation
Top 3 :
• Imagem institucional e de Produto
• Ética e Responsabilidade Social
• Solidez financeira
22%
25%
27%
Top 3 :
• Segurança
• Aprendizagem
• Flexibilidade
Top 3:
• Valores
• work/life balance
• Ambiente de trabalho
Top 3 :
• Possibilidades de
rendimento
• Rendimento fixo
competitivo
• Rapidez de evolução
26%
3
0
6
Employer Brand Image
Employer Value Proposition
Employer attractiveness “drivers”
32. José Bancaleiro
Employer Brand - Benefits:
• Talent Attraction;
• Talent attracts new Talent
• Impact on the proud to belong:
• Retention;
• Reduction of recruitment costs
32
33. José Bancaleiro
Guidelines
• Cultural alignement
• Strategic objectives alignement
• Diferentiation positionement
• Wide. integrated, consistent and prolonged
• Balance between real vs aspirational brand
• Notority e adhesion
• Effective communication channels
33
34. José Bancaleiro
Employer Branding includes
• Design of a image / identity
• Documents / ads / Websites/ etc.
• External communication strategy . . .
• And also, internal (ex. eventos)
• Schools Roadshows
• Analyse main processes: Attraction, integration
leaving;
34