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Dianova Portugal
Benefits of Quality on Addiction
Treatment 27th IFNGO WORLD CONFERENCE | 6-8 November | Macau
2
Dianova Network
Formed by a group of non-profit associations and foundations in 4 continents, is specialized in developing a wide
array of social programmes.
Norway
Romenia
Congo
Togo
3
29%
21%
50%
Education and Training
Addiction treatment and prevention
Social, humanitarian and community
services
Beneficiaries22.349
39 Structures 20More than different programmes
Dianova Network 2016 Outcomes at a Glance
Staff Members (W: 53%, M: 47%)587
4
Dianova Portugal
AREAS OF
INTERVENTION
Prevention and Health Promotion
Addiction Treatment
Socio-professional Reintegration
Psychosocial Support
Training and Project
Management
COOPERATION
COLLABORATION
Social Economy
Agent of Social Innovation
Promoter of Organizational
Transformation and CSR
Member of
Dianova Network
Publicly recognised as Private Institution of Social Solidarity, Public Utility Association and Non-
Governmental Organisation for Development.
PROTOCOLS &
PARTNERSHIPS
5
Dianova Portugal | Certifications & Accreditations
ISO 9001:2008
Quality Management
System in the Addictions
Treatment and Rehab
Centre of Quinta das Lapas
1st in Portugal | Since 2005
Certified & Accredited
Training Organization
DGERT – MSESS (Ministry of
Employment) & CCPFC - ME
(Ministry of Education) | Since
2012 and 2017
Honorable Mention at
the 11th Award Edition
“Equality is Quality”
category Social Economy
(Ministry of Social Affairs)
| 2015
6
Dianova Portugal in numbers 2016
6
Facilities
30
Staff
Members
14.048
Programs and
Initiatives
Beneficiaries
1.367.868
Internet Addiction
Campaign
Outreach
7
Treatment and Rehab Centre of Quinta das Lapas
Clinical Approach PROGRAMMES CHARACTERISTICS
SERVICE & ACTIVITIES
8
Treatment and Rehab Centre of Quinta das Lapas
Programmes Typology
Drug Addiction
Treatment
Alcohol Addiction
Treatment
Internet Addiction
Treatment
9
Treatment and Rehab Centre of Quinta das Lapas
Residential Programme
Assessment interview
Gathering of relevant
medical information
The programmes entails 3 progressive stages with defined objectives and duration. There are
regular evaluations in order to monitor individual progress and set intervention strategies.
Pre-
Admission
Integration Consolidation
Pre-
reintegration
1st STAGE 2nd STAGE 3rd STAGE* *Foreign inpatients do not
complete this stage of the
programme in Portugal.
This treatment stage takes
place in the country of
origin.
Continuous Evaluation
10
Treatment and Rehab Centre of Quinta das Lapas
Areas | Facilities | Activities
11
Treatment and Rehab Centre of Quinta das Lapas
Areas | Facilities | Activities
12
Treatment and Rehab Centre of Quinta das Lapas
Quality Management System
First private health unit of drug
addiction treatment in Portugal to
implement a certified Quality
Management System ISO
9001:2008 within the scope of Drug
Addicts Rehabilitation and
Reintegration
13
Treatment and Rehab Centre of Quinta das Lapas
Quality Management System
SGQ - TCQL
REINTEGRATION
14
EQUIPMENT MAINTENANCE
EVALUATION PURCHASE
HACCP
Treatment and Rehab Centre of Quinta das Lapas
Quality Management System
15
Treatment and Rehab Centre of Quinta das Lapas
Results 2016 | QMS
38%
30%
32%
[30-39] [40-49] Other
Age
85%
15%
Gender
Men
70
PEOPLE
80%
51%
At least 3 months
More than 6 months
Retention Rate
5%
15% 15%
20%
45%
< 5 years [6-10 years] [11-15 years] [16-20 years] < 20 yeas
Consumption Time
37%
11%
52%
Hepatitis C HIV No Illness
Health Associated Problems
36%
23%
17%
11%
13%
Cocaine Alcohol Heroin Cannabis Other Subst.
Substance
16
Treatment and Rehab Centre of Quinta das Lapas
Global Results 2005-2016 | QMS
2016
17
For the Organization’s:
Enhance the commitment of
Everyone’s responsibility.
Maintain and improve the
effectiveness and adequacy of the
QMS, by highlighting areas with
potential for improvement.
Increase motivation and participation
of staff and improves’ resources
management.
Gain access within EU and overseas
by the recognition of these ISO
standards as Premium
Treatment and Rehab Centre of Quinta das Lapas
Benefits| QMS
For the Beneficiaries:
Reduce /eliminate
complaints
Improve Satisfaction
Increase loyalty as
their needs and
expectations are
continually met,
leading to more
service opportunities.
Within the Society:
Increase Families’
reliability and
trustworthiness on
services provided
Enhance trust and
reputation of services
provided among
External Stakeholders
“Quality is never an accident; it is always the result of high
intention, sincere effort, intelligent direction and skillful
execution; it represents the wise choice of many
alternatives.”
W. Foster
Thank you
DIANOVA PORTUGAL
Quinta das Lapas
2565-517 Monte Redondo Torres Vedras
Portugal
Tel.: +351 261 312 300
Corporate Communication Director
rui.martins@dianova.pt

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Dianova Quality Treament IFNGO Macau 2017

  • 1. 1 Dianova Portugal Benefits of Quality on Addiction Treatment 27th IFNGO WORLD CONFERENCE | 6-8 November | Macau
  • 2. 2 Dianova Network Formed by a group of non-profit associations and foundations in 4 continents, is specialized in developing a wide array of social programmes. Norway Romenia Congo Togo
  • 3. 3 29% 21% 50% Education and Training Addiction treatment and prevention Social, humanitarian and community services Beneficiaries22.349 39 Structures 20More than different programmes Dianova Network 2016 Outcomes at a Glance Staff Members (W: 53%, M: 47%)587
  • 4. 4 Dianova Portugal AREAS OF INTERVENTION Prevention and Health Promotion Addiction Treatment Socio-professional Reintegration Psychosocial Support Training and Project Management COOPERATION COLLABORATION Social Economy Agent of Social Innovation Promoter of Organizational Transformation and CSR Member of Dianova Network Publicly recognised as Private Institution of Social Solidarity, Public Utility Association and Non- Governmental Organisation for Development. PROTOCOLS & PARTNERSHIPS
  • 5. 5 Dianova Portugal | Certifications & Accreditations ISO 9001:2008 Quality Management System in the Addictions Treatment and Rehab Centre of Quinta das Lapas 1st in Portugal | Since 2005 Certified & Accredited Training Organization DGERT – MSESS (Ministry of Employment) & CCPFC - ME (Ministry of Education) | Since 2012 and 2017 Honorable Mention at the 11th Award Edition “Equality is Quality” category Social Economy (Ministry of Social Affairs) | 2015
  • 6. 6 Dianova Portugal in numbers 2016 6 Facilities 30 Staff Members 14.048 Programs and Initiatives Beneficiaries 1.367.868 Internet Addiction Campaign Outreach
  • 7. 7 Treatment and Rehab Centre of Quinta das Lapas Clinical Approach PROGRAMMES CHARACTERISTICS SERVICE & ACTIVITIES
  • 8. 8 Treatment and Rehab Centre of Quinta das Lapas Programmes Typology Drug Addiction Treatment Alcohol Addiction Treatment Internet Addiction Treatment
  • 9. 9 Treatment and Rehab Centre of Quinta das Lapas Residential Programme Assessment interview Gathering of relevant medical information The programmes entails 3 progressive stages with defined objectives and duration. There are regular evaluations in order to monitor individual progress and set intervention strategies. Pre- Admission Integration Consolidation Pre- reintegration 1st STAGE 2nd STAGE 3rd STAGE* *Foreign inpatients do not complete this stage of the programme in Portugal. This treatment stage takes place in the country of origin. Continuous Evaluation
  • 10. 10 Treatment and Rehab Centre of Quinta das Lapas Areas | Facilities | Activities
  • 11. 11 Treatment and Rehab Centre of Quinta das Lapas Areas | Facilities | Activities
  • 12. 12 Treatment and Rehab Centre of Quinta das Lapas Quality Management System First private health unit of drug addiction treatment in Portugal to implement a certified Quality Management System ISO 9001:2008 within the scope of Drug Addicts Rehabilitation and Reintegration
  • 13. 13 Treatment and Rehab Centre of Quinta das Lapas Quality Management System SGQ - TCQL REINTEGRATION
  • 14. 14 EQUIPMENT MAINTENANCE EVALUATION PURCHASE HACCP Treatment and Rehab Centre of Quinta das Lapas Quality Management System
  • 15. 15 Treatment and Rehab Centre of Quinta das Lapas Results 2016 | QMS 38% 30% 32% [30-39] [40-49] Other Age 85% 15% Gender Men 70 PEOPLE 80% 51% At least 3 months More than 6 months Retention Rate 5% 15% 15% 20% 45% < 5 years [6-10 years] [11-15 years] [16-20 years] < 20 yeas Consumption Time 37% 11% 52% Hepatitis C HIV No Illness Health Associated Problems 36% 23% 17% 11% 13% Cocaine Alcohol Heroin Cannabis Other Subst. Substance
  • 16. 16 Treatment and Rehab Centre of Quinta das Lapas Global Results 2005-2016 | QMS 2016
  • 17. 17 For the Organization’s: Enhance the commitment of Everyone’s responsibility. Maintain and improve the effectiveness and adequacy of the QMS, by highlighting areas with potential for improvement. Increase motivation and participation of staff and improves’ resources management. Gain access within EU and overseas by the recognition of these ISO standards as Premium Treatment and Rehab Centre of Quinta das Lapas Benefits| QMS For the Beneficiaries: Reduce /eliminate complaints Improve Satisfaction Increase loyalty as their needs and expectations are continually met, leading to more service opportunities. Within the Society: Increase Families’ reliability and trustworthiness on services provided Enhance trust and reputation of services provided among External Stakeholders
  • 18. “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” W. Foster Thank you DIANOVA PORTUGAL Quinta das Lapas 2565-517 Monte Redondo Torres Vedras Portugal Tel.: +351 261 312 300 Corporate Communication Director rui.martins@dianova.pt