The document discusses a 62-year-old entrepreneur who is starting a new business. He believes that schools and universities do not adequately train students for the real world or develop important soft skills. He wants to hire experienced people for his new business rather than recent graduates, as interpersonal skills and experience are very important for effectively working with others. Schools should focus more on teaching relationship-building, communication, and how to overcome fears.

1. EMPATHY MAP

2. His opinions about schools and university is:
-“schools don’t train them globally”
-“university gives them to specific knowledge”
-“the most important in a person is the attitude”
- The person is:“Positive, assertive”, “has
personality”
- The interviewed “asks many questions about his
future job”

3. - He likes people who “he needs the work”
- University and schools should “train them in
interpersonal abilities”,
-“train in administration aspects”
-Schools should have courses that “train them
in work interpersonal relationship”
-Also in aspects “how to overcome frightens”


4.  - hands one over the other
 - Right hand on mouth
 - Eyes up, no corporal movement
 - Hands playing with wedding ring
 - left Hand on forehead
 - smiling
 - slight stretching
 - moving only right hand as he talks
 -- moving both hands as he talks
 - stands up

5.  It is difficult to begin working
 You are not prepare
 What we learn at school and university is not of much use at work
 A recent graduate is not of much use
 It is better a person with experience
 It is important how a person handles his relationship
 It is important a person who feels comfortable and is proactive
 We need to be prepare how to handle relationship at work, with pairs
and superiors.
 We need experience before beginning to work

6.  Uncomfortable
 Unsecure
 Being evaluated
 Anxious
 Trying to do a good performance
 Begins to relax
 Comfortable
 Expands himself
 Feels secure
 Did a good job
 He goes satisfied

7.  A rational self controlled 62 year
entrepreneur, educated , gentle, who is
starting a new business needs a way to
hired a person who has experience ,good
interpersonal relation sand knowledge
because it is difficult for him to relate to
people