Manuela is starting a new job and feels anxious about her responsibilities and not knowing what is expected of her or how to behave. She wants to make a good impression but is shy and afraid of failing or doing something wrong. Manuela needs guidance from her boss and colleagues to help her understand her role and feel part of the team so she can keep learning and improving in her new position.

1. Emphaty Map
SAY
DO FEEL
THINK
- I’m anxious
- There is a lot of responsability
- I need to deliver what they are expecting
from me
- Who will be guiding me?
- What I need to do first?
- Everything is so cool, so different.
- How do I behave?
- There are some boring things to do
- Shy
- Make friends in the same position
- Interested in everything that is new
- Pretend to understand everything even if
they don t
- Apologize when they do something wrong
- If they show insecurity the boss might not
trust them again
- Coleagues in the same position will help
them when they need
- Need to learn as much as they can
- Afraid to fail
- Colleagues in the same position represent
an extension of the college.
- Feel part of the team is very important

2. Problem Statement
Manuela, who is detailed oriented, hands on, creative,
curious and responsible, needs a way to feel secure about
asking questions to her boss because this way she ll be able
to understand her role in the process and keep improving.