ORGANISATIONAL BEHAVIOUR

1. Meaning, importance and application in
organization,
SUBMITTED BY
VAIBHAV
KHANNA
BBA 2ND SEM
SUBMITTED TO
MS SILKY SHARMA

2. What is
Emotional
Intelligence?
Emotional intelligence is the ability to recognize, understand
and manage your own emotions as well as being able to
understand and influence the emotions of others. It involves
being aware that emotions drive behaviors and impact people
either positively or negatively.
EI can be helpful when you are:
 Giving or receiving feedback
 Navigating change
 Meeting tight deadlines
 Working through setbacks and failure
 Dealing with challenging relationships

3. Several assessments have been
developed to measure levels of
emotional intelligence. Such
assessments are frequently used
to identify potential leaders within
an organization. The most
common types are:
 Self-report test: Relies on the
respondent’s answers or
statements to rate their own
behaviours.
• Ability test: Respondents
perform tests to assess their
abilities to perceive, identify,
understand and manage
situations.

4. Why is emotional
intelligence
important?
Emotions can lead you to act without thinking. Having
emotional intelligence can help you avoid those
situations when you might act on impulse rather than
fact. Understanding and managing your emotions and
those of others can help you be more successful in your
personal and professional life.
Emotional intelligence can play a large role when you
are:
• Having difficult conversations without hurting others’
feelings
• Managing your emotions when feeling stressed or
overwhelmed
• Improving relationships with others
• Resolving conflict
• Coaching and motivating others
• Creating a collaborative environment

6. 1. Self-
awareness
Self-awareness is the ability to accurately recognize your:
emotions, strengths, limitations, actions and understand how
these affect others around you.
Benefits:
• Increases the likelihood of you handling and using constructive feedback effectively.
• By knowing your strengths and weaknesses you can improve your organization's
performance, for example, you may hire individuals who perform well in areas you
struggle with.
Improve self-awareness by:
• Keeping a diary of the situations that have triggered disruptive emotions in you, such
as anger, and your thoughts and behaviors during those situations. With this
information you can form an understanding of your emotions and reactions and work
towards self-regulation.
• Receiving feedback from staff as this can highlight how others perceive you and it also
helps you target unhelpful reactions.
• Observing the response others have to your behavior.

7. 2. Self-
regulation
Self-regulation allows you to wisely manage your emotions and impulses - you
show or restrain certain emotions depending on what is necessary and
beneficial for the situation. For example, rather than shouting at your
employees when you're stressed you may decide which tasks can be delegated.
Benefits:
• Self-regulation helps earn the respect and trust of employees.
• Useful when adapting to change.
• Allows you to react rationally.
Improve self-regulation by:
• Taking responsibility if you have made mistakes. Rather than blaming others
admit that you are at fault. You'll feel less guilty and your team will respect
you for it.
• Responding to situations calmly as your communication is more effective
when you're in this state and this feeling will spread to others. Breathing
techniques, such as controlled breathing, can be useful practice.

8. 3. Motivation
Being self-motivated consists of: enjoying what you do, working towards
achieving your goals and not being motivated by money or status.
Benefits:
• Reduces your likelihood of procrastinating
• Increases self-confidence
• Keeps you motivated even if you face setbacks
• Makes you focused on achieving your goals
• Spreads to the team
To increase your motivation:
• Remember why you're doing your job - maybe think about why you
wanted it initially.
• Set new goals if you lack them.
• Remain optimistic because to be motivated you must be positive. Even
when there is a setback or a challenge identify one positive factor about
it.
• To increase your employees' motivation explain why they are valuable,
using example, as this will provide them with a sense of purpose.

9. 4. Empathy
To be empathetic means you are able to identify and understand others' emotions i.e. imagining
yourself in someone else's position.
Benefits:
• Provides you with an understanding of how an individual feels and why they behave in a certain
way. As a result, your compassion and your ability to help someone increases because you
respond genuinely to concerns.
• Especially helpful when delivering constructive feedback.
• Being empathetic shows your team that you care. For example, if a manager reacts angrily after
finding out that an employee has been arriving to work late because their child is unwell, the
team is likely to react negatively towards the manager. It would be more favorable for the
manager to be understanding and agree on a plan of action with the employee, such as, the
employee starting work earlier and finishing later.
• Employees will respect you more and subsequently job performance will improve.
To develop empathy:
• Imagine yourself in someone else's position. Even if you have not experienced a similar situation,
remember a situation where you have felt the same emotion your employee is experiencing.
• Practice listening to your employees without interrupting them.
• Observe your employees and try to gauge how they're feeling.
• Never ignore your employees' emotions, for example, if an employee looks upset don't disregard
this - address it.
• Try to understand first rather than form a judgement. For example, you may initially feel annoyed
at an employee who seems cold and disinterested. However, after discovering they suffer from
social anxiety you may feel more sympathetic.
• To communicate your empathy keep your body language open and regulate your voice to show
your sincerity.

10. Effective social skills consist of managing relationships in a way that benefits the organization.
Benefits:
• Effective social skills helps you to build rapport with your employees and earn their respect and loyalty.
• Employees will trust you which is especially valuable if unwelcomed decisions have been made, such as a
rise in performance targets.
• When you interact with your employees you can identify the best way to meet their individual needs and
identify how their abilities can be used to achieve the organization's aims.
• Staff will feel comfortable presenting ideas to you and discussing concerns.
Improve social skills by:
• Developing your communication skills. Problems can arise if there is bad communication, such as,
misunderstandings upsetting employees. Listen to feedback to work out what to target, for example, the
manner in which you speak may need work or perhaps your body language.
• Learning how to provide praise and constructive feedback,
• Cooperating and working together with your employees because you are all working towards a shared
goal.
• Listening to employees and practicing empathy.
• Building relationships with your employees will assist you in understanding how to manage each
individual.
• Resolving conflict by looking at the situation from all the viewpoints involved and try to come to a
compromise that benefits everyone.

11. APPLICATION OF EI IN ORGANIZATIONS
Emotions have great influence in an organization. It has both, a positive and a negative impact on an employee’s
behavior which directly effects the whole organizational environment. Some of them are mentioned below:
Positive Impact:
• 1. Achieving organizational goals.
• 2. Improvement in overall performance.
• 3. Effectiveness at work.
• 4. Good Mental health
Negative Impact:
• 1. Absenteeism rate will increase.
• 2. Productivity starts to decline
• 3. No motivational spirit.
• 4. No team spirits
• 5. Costumers’ complaint increases.