The document discusses email etiquette and best practices for communicating via email professionally and effectively. It defines email etiquette as using proper principles of behavior when writing emails to avoid confusion and miscommunication. Good email skills are important for success in school and work and help make a good impression. Key components of emails include a proper subject line, salutation, greeting, introduction if needed, request or task, further information if required, thank you, and signature. The "7 C's of communication" that emails should follow are correctness, clarity, conciseness, completeness, consideration, concreteness, and courtesy. The document provides dos and don'ts of emailing and best practices such as keeping emails short, using other channels when

1. Communication &
Email Etiquettes
Inter Dept. Training – SCM, South
February 2019
Tariq Ismail

2. What is email etiquette?
Email, or electronic mail, is a standard part of our personal
and professional lives nowadays. There are many ways to
write an email, but by using email etiquette we can avoid
confusion, lost opportunities and miscommunication.
“Email etiquette refers to the principles of behavior that
one should use when writing or answering email
messages”.
Tariq Ismail

3. Why does it matter?
Good email communication skills. . .
• are part of succeeding in college and on the job.
• help you make a good impression.
• make it more likely that you’ll get the response you want
Tariq Ismail

4. Components of an Email
• Be sure to include the following
Proper subject line
Salutation
Greeting
Introduction (if necessary)
Request(Meeting, Task, Availability)
Offer further information (if required)
Thank you/closing remark
Signature
Tariq Ismail

5. Tariq Ismail

6. 7C’s of Communication
Tariq Ismail

7. Correctness in message helps in building confidence.
Clarity makes comprehension easier.
Conciseness saves time.
Completeness brings the desired response.
Consideration means understanding of human nature.
Concreteness reinforces confidence.
Courtesy strengthen relations.
7C’s in a Tag Line
Tariq Ismail

8. Do’s and Don’t of an Email
• Do Keep Your Emails Short
• Do Use Other Communication
Channels
• Do Archive Those Messages
• Do the Formal Signature
• Do Reply to all emails
• Do Keep private Material Confidential
• Do Observe the Common Practices of
your Company
• Do it for legal Purposes only
• Do Check your Recipients
• Do use excerpts (When and Where
required)
• Don’t Reply-All – (If unnecessary)
• Don’t Use BCC
• Don’t Knock Twice
• Don’t Play Email Ping-Pong
• Don’t Use Silly Fonts or Colours
• DON’T USE ALL CAPS
• Don’t Send Criticism via Email
• Don’t Broadcast Your Location
• Don’t Send Time Sensitive Info
• Don’t Shuffle Your Work
• Don’t Send Large Attachments
• Don’t (Ever) Send Flame Mail
Tariq Ismail

9. Best Practices
• Save longer messages and formal reports for attachments.
• Always fill "To" field at last before sending.
• Assume everything you write is a public document.
• Avoid talking about other people in an email message.
• Use proper grammar and sentence structure. Spellcheck your
message!
• If your message includes a request, always close with a thank you to
the recipient for considering it.
• Do not expect or demand an immediate response, tough, mention
the priority and also discuss in person for urgent matters.
• Reread your message before sending it, and rephrase if necessary.
Tariq Ismail

10. • If you receive a confusing or unclear email message. . .
• Ask politely for clarification.
• Suggest discussing the matter in person.
Sample Email Message (Good One)
SUBJECT: Technical Reporting – Memo Question
Dear Sir Arsalan,
I am a student in your Supply Chain class, and I am confused about today’s homework assignment. I
would appreciate it if you could explain what you mean by the “Supply Chain Module.” Is there a place in
the textbook where I can find an example?
Thank you very much for your help.
Sincerely, Tariq Ismail
Tariq.ismail@gmail.com
+92312 252 6652
Sample Email Message (Need work)
SUBJECT: none
Ive been wrking on the homewrk for like two ours and I don’t get it. Whats the point and what am I
supposd to do? Ive got way to much going on and have to work tonite.
Tariq
Tariq Ismail

11. Tariq Ismail