E-governance refers to the use of information and communication technologies by government agencies to improve information and service delivery to people. It aims to make government more efficient, transparent and accountable. The key types of e-governance are G2C (government to citizens), G2B (government to businesses), G2E (government to employees), and G2G (government to government). E-governance can provide benefits like better access to information for citizens, increased efficiency and accountability in government, and expanded reach of governance. However, implementing e-governance in India faces challenges due to lack of integrated services, key personnel, multiple languages and large population. While some e-governance projects

1.  It is electronic governance.
 In simple word,
1. E-Governance is nothing but a mediator
between government and citizens. It is the use of a
range of modern information and technologies by
government to improve efficiency ,service etc.
 i.e. Internet,mobile,local area network
What is e-governance ?

2.  E-governance can be defines as
 use of information & communication
 by government to enhance the range,
 quality of information & services provided
 to the citizen in an cost effective manner.
Introduction of e-Governance

3.  E-Government can transform
 citizen service
 provide access to information to empower citizens
 enable their participation in government and enhance
citizen economic and social opportunities
 so that they can make better lives, for themselves and
for the next generation.
Why E-Governance

4. types of e - governance
G2G
G2E
G2B
G2C

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Types of Interactions in
e-Governance

6. Government 2 citizens
G2C is transaction between government and citizens.
It includes,
 Basic citizens services such as online registration of
birth/death/marriage certificates
Health care, education services etc.
filing of income taxes
Example: The example of Government to
Citizens is that
 National Portal of India
India.gov.in
G2C

7. Government 2 business
G2B is transaction between government and Business.
It includes ,
 Dissemination of policies, memos etc.
 Government rules and regulations.
 Business information
Application forms, renewing licenses,
registration, payment of taxes.
Example: The example of Government to
Business is that
 Business Portal of India
Business.gov.in
G2B

8. Government 2 employee
G2E is transaction between government and Employee.
It Includes,
 Online conference for employee
 Online training
 Employee information
Example: The example of Government to
Employee is that
Ex. e-Training for Employees
www.egovonline.net
G2E

9. Government 2 Government
G2E is transaction between between the central/national and local
governments, and between government department and agencies and
organisation.
It Includes,
 Records by state government
 Schemes,plan,Initiatives
Example: The example of Government to
Government is that
e-governance standard Portal of India
http://egovstandards.gov.in
G2G

10. E-GOVERNANCE BEST PRACTICES
Fast & easy services
Increased accountability
Increased transparency
Reduced corruption
Increased efficiency due to connectivity
Tickets & fines
E-polling tax filing
E-voting
Vehicle registration
Transaction

11.  Better access to information and quality services
for citizens.
 Simplicity, efficiency and accountability in the
government.
 Expanded reach of governance.
11
Benefits Of E-Governance

12.  Lack of Integrated Services
 Lack of Key Persons
 Population
 Different Languages
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E-Governance Challenges Specific to India

13.  Governance
 Transparency
 People’s participation
 Promotion of a democratic society
 Public services
 Efficient, cost-effective and responsive governance
 Convenient services to citizens and businesses
 Greater citizen access to public information
 Accountability in delivery of services to citizens
 Management
 Simplicity, efficiency and accountability
 Managing voluminous information and data effectively
 Information services
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Its Relevance to India

14.  Customs and Excise (Government of India)
 Indian Railways (Government of India)
 Postal Department (Government of India)
 Passport / Visa (Government of India)
 CARD – Registration Project (State Government of
Andhra Pradesh)
 LOKMITRA (State Government of Himachal
Pradesh)
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Initiative Till Date

15. Success and Failure in e-Government Projects
Classification Percentage
Success 15%-
Partial Failure 60%+
Total Failure 25%+
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16.  Limitations in the methods used.
 Operational and Technical aspects
 Design-Reality Gap Model
 Other aspects
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Understanding e-Government Success and Failure

17.  e-governance is playing an increasingly important role
in modern governance.
 Various agencies of the government & civil society
organisations have taken a large number of initiatives across
the country.
 e-governance initiatives can be successfully
implemented in the 28 states & 7 union territories
covering more than 1 billion population.
 This capacity is show, India would further strengthen the
strong & dynamic democratic institutions & thereby
secure growth & development for all its citizens.
Conclusion