eFolder Expert Series Webinar — 2015 eFolder MSP Survey: Learn What Your Peers Are Doing

1 © 2015 eFolder, Inc. All Rights Reserved.
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• http://www.efolder.net/free-trial

2015 eFolder MSP Survey:
Learn What Your Peers Are Doing
Shad Stalians
Community Manager
sstalians@efolder.net

Agenda
• Expert Introduction
• Survey Overview
• Partner Demographics
• Key Vendor Relationships
• Opportunities and Challenges
• Questions and Discussion
© 2015 eFolder, Inc. All Rights Reserved.

Expert Introduction

What We’ll Cover
• Strategic relationships – Partners’ usage
o Professional Service Automation (PSA)
o Remote Monitoring and Management (RMM)
• Security
o Firewall
o Client Security
o Cloud and Content Security
• Key Partner Challenges

Who We Surveyed
• 600 partners selected, 268 total responses
o Partners divided into thirds by revenue
o Top 200 partners from each third surveyed
• Partner profile
o Over 50% of partners employ 10 people or less
o 48% have zero quota carrying sales people
o 28% have a full-time marketing person

eFolder Partnership
How long have you partnered with eFolder?

eFolder Deployments
Which products do you currently deploy from eFolder?
(Select all that apply)

Revenues
What are your total annual revenues?

Service Revenues
What percentage of your revenues are in services (professional
services, managed services, or recurring revenue)?

Employees
How many employees do you have?

Salespeople
How many quota-carrying salespeople do you have on staff?

Marketing Staff
Do you have a full-time marketing person?

Verticals
Which verticals do you specialize in? (Select all that apply)

PSA
Which professional services automation (PSA) software do you
use?

RMM
Which remote monitoring and management (RMM) tool do you use?

Principal HardwareVendor
Which company is your principal hardware vendor?

Principal FirewallVendor
Which company is your preferred firewall vendor?

Principal Client SecurityVendor
Despite not being listed,
Webroot was the most
common answer by a large
margin at 18.7%
Which is your preferred client security vendor?

Principal Cloud and Content SecurityVendor
Who is your principal cloud and content security vendor?

Preferred Distributor
Which is your preferred distributor?

Single Most ImportantVendor
Which vendor is your single, most important relationship?

Vendor Most Likely to Recommend
Which vendor are you most likely to recommend to a colleague?

IT Peer Group Participation
Are you a member of an IT or peer networking community?
(Select all that apply)

Biggest Challenge Facing Business
Briefly, what do you consider to be the most significant issues
facing your business today?

Biggest Challenge Facing Business
Key Findings:
• Finding and hiring technical talent
• Identifying appropriate clients who prioritize technology
solutions
• Educating clients and prospects on the value of cloud solutions
• Commoditization of services
Briefly, what do you consider to be the most significant issues
facing your business today?

Biggest Opportunity Facing Business
What do you consider to be the most significant opportunity for
your business today?

Biggest Opportunity Facing Business
Key Findings:
• Most common theme is migrating clients to the cloud
• Continued growth and building recurring revenue streams also
a pain point
What do you consider to be the most significant opportunity for
your business today?

Most Important eFolder Improvement
What is the single most important improvement eFolder can
make in our products, services, support, or business model?

Most Important eFolder Improvement
Ancho
r
“Anchor sorely needs selective sync & granular folder/subfolder permissions.”
“Add more notifications to the Anchor product.”
“Would love to be able to really use Anchor as a backup product - which would mean it
needs to alert us when a machine has not made contact for some period of time.”
“Most important improvement right now would be the ability
to have LAN sync on Anchor like Dropbox currently has.”
“Make Anchor customers aware of eFolder.”

KeyTakeaways
• Strategic relationships – Partners’ usage
o ConnectWise PSA – 58%
o Labtech – 30%
• Security
o Firewall: Dell SonicWALL – 41%
o Client Security: Webroot – 19%
o Cloud and content security: OpenDNS – 26%
• Key Partner Challenges
o Hiring talented technical staff
o Identifying potential clients
o Moving to the cloud seen as a huge opportunity, but
communicating the value to clients considered a challenge

Questions forTed
• What are some of the trends that you think will
shape the managed services industry the most in
2016?
• From a revenue generation perspective, which
should be the primary focus for MSPs: hiring more
techs or upping sales and marketing effort?
• What are some of the biggest challenges that end
user clients are having?

Introducing eFolder
• Anchor — business-grade file sync
• Backup — file level backup for servers and workstations
• BDR — cloud-based backup and disaster recovery for
Acronis, AppAssure, Replibit, ShadowProtect and Veeam
• Cloudfinder — cloud-to-cloud backup for leading SaaS
applications
• DoubleCheck — email security and total email continuity

Questions and Discussion

Thank you!
Shad Stalians
Community Manager
sstalians@efolder.net

eFolder Expert Series Webinar — 2015 eFolder MSP Survey: Learn What Your Peers Are Doing

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eFolder Expert Series Webinar — 2015 eFolder MSP Survey: Learn What Your Peers Are Doing