Cedar Day 2018 - Winning PeopleSoft Innovator - Kevin Gavaghan

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Over the past number of Cedar Day’s A&O have presented their journey to HCM 9.2 and the process efficiencies that the new platform has enabled them to deliver for their UK Shared Service Centre. In this session we will hear how that journey has continued through a PeopleTools and Image upgrade, to deliver a better user experience, to extend process efficiencies to global offices and to drive new process improvements through the adoption of new PeopleSoft functionality.

© Allen & Overy LLP 2018© Allen & Overy LLP 2018
Kevin Gavaghan
23rd May 2018
Winning a PeopleSoft Innovator Award:
Hear how we did it!

© Allen & Overy LLP 2018 22
Agenda
1 Introduction
2 “The Award”
3 Global Optimisation
4 Building further capability
5 Questions

© Allen & Overy LLP 2018 33
Introduction

© Allen & Overy LLP 2018 44
A little bit about my background
1996
v6.5
9
13
v9.2
HCM

© Allen & Overy LLP 2018 55
Allen & Overy – global law firm
530
Partners
2,700
Lawyers
5,200
People
44
Offices
31
Countries

© Allen & Overy LLP 2018 66
HR Systems Team structure
Technical
Functional
Helpdesk
Reporting
1 +1
3
2 +2
44 +2
1
2
Kenexa
Cognos
PeopleSoft
ELM
Objective
Manager
HighGround
PeopleSoft
HCM

© Allen & Overy LLP 2018 88
UX is Increasingly important
UX Not traditionally a strength of PeopleSoft
Delivering a modern look and feel
Meeting the expectations of the smartphone
generation
Easier navigation, more intuitive, less training
Encouraging adoption
Smarter systems driven processes
Extends the life of the platform to drive
greater ROI

© Allen & Overy LLP 2018 99
2015
… and UX has evolved
2017
2007

© Allen & Overy LLP 2018 1010
A homepage for all users

© Allen & Overy LLP 2018 1111
An end to complex navigation

© Allen & Overy LLP 2018 1212
Queries in context

© Allen & Overy LLP 2018 1414
Reaction to the new UX has been fantastic

© Allen & Overy LLP 2018 1515
Global Optimisation

© Allen & Overy LLP 2018 1616
Rolling system improvements out globally
Email
Notifications
Activity
Guides
Self Service
Packs
Guided
Processes
In-built
User Guides

© Allen & Overy LLP 2018 1717
Real returns from our efforts
Transaction
Volume
(last 12 months)
Time saving per
transaction (mins)
Total time saving (hours)
Change in hours activity guide 279 18 83
FTC to perm activity guide 83 18 24
Leaver activity guide 508 18 152
New Hire activity guide 651 20 217
Emails notifications (payroll) 269 20 89
Emails notifications (HR) 1,488 10 248
ATS integration 618 15 154
TOTAL 967
Over the last 12 months we have saved approx. 967 hours (120 days) of administration
effort, predominantly for the HR Advice team in Belfast.

© Allen & Overy LLP 2018 1818
Building further capability

© Allen & Overy LLP 2018 1919
Reporting & Analytics Repository

© Allen & Overy LLP 2018 2020
Fluid forms and HTML email approvals

© Allen & Overy LLP 2018 2121
We have an interesting and active pipeline
Extend range of data held on Partners
Trainee Data Management
Self Service Reference Letters
Single Sign On – driving adoption of MSS
Extend system validation with the use of event mapping

© Allen & Overy LLP 2018 2222
And lots of ideas for what’s next
Interface via configuration
Other fluid forms use cases
Extension of Guided Processes
Wider use of HTML Email Approvals
Further replacement of spreadsheet / manual processes
Greater adoption of MSS
Selective Adoption

© Allen & Overy LLP 2018 2323
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1. © Allen & Overy LLP 2018© Allen & Overy LLP 2018 Kevin Gavaghan 23rd May 2018 Winning a PeopleSoft Innovator Award: Hear how we did it!

2. © Allen & Overy LLP 2018 22 Agenda 1 Introduction 2 “The Award” 3 Global Optimisation 4 Building further capability 5 Questions

5. © Allen & Overy LLP 2018 55 Allen & Overy – global law firm 530 Partners 2,700 Lawyers 5,200 People 44 Offices 31 Countries

6. © Allen & Overy LLP 2018 66 HR Systems Team structure Technical Functional Helpdesk Reporting 1 +1 3 2 +2 44 +2 1 2 Kenexa Cognos PeopleSoft ELM Objective Manager HighGround PeopleSoft HCM

8. © Allen & Overy LLP 2018 88 UX is Increasingly important UX Not traditionally a strength of PeopleSoft Delivering a modern look and feel Meeting the expectations of the smartphone generation Easier navigation, more intuitive, less training Encouraging adoption Smarter systems driven processes Extends the life of the platform to drive greater ROI

16. © Allen & Overy LLP 2018 1616 Rolling system improvements out globally Email Notifications Activity Guides Self Service Packs Guided Processes In-built User Guides

17. © Allen & Overy LLP 2018 1717 Real returns from our efforts Transaction Volume (last 12 months) Time saving per transaction (mins) Total time saving (hours) Change in hours activity guide 279 18 83 FTC to perm activity guide 83 18 24 Leaver activity guide 508 18 152 New Hire activity guide 651 20 217 Emails notifications (payroll) 269 20 89 Emails notifications (HR) 1,488 10 248 ATS integration 618 15 154 TOTAL 967 Over the last 12 months we have saved approx. 967 hours (120 days) of administration effort, predominantly for the HR Advice team in Belfast.

21. © Allen & Overy LLP 2018 2121 We have an interesting and active pipeline Extend range of data held on Partners Trainee Data Management Self Service Reference Letters Single Sign On – driving adoption of MSS Extend system validation with the use of event mapping

22. © Allen & Overy LLP 2018 2222 And lots of ideas for what’s next Interface via configuration Other fluid forms use cases Extension of Guided Processes Wider use of HTML Email Approvals Further replacement of spreadsheet / manual processes Greater adoption of MSS Selective Adoption

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