eFolder Partner Chat Webinar — Making the Switch: 3 Partners Share Why They Just Adopted a New RMM Solution
•Download as PPTX, PDF•
0 likes•266 views
The document discusses factors for managed service providers (MSPs) to consider when choosing a remote monitoring and management (RMM) tool. It highlights that RMM tools allow MSPs to monitor and manage multiple client installations from a single interface, enabling better proactivity. The document also shares experiences from three MSP partners that recently adopted new RMM solutions: TEC Works switched to Continuum for smooth operations; NSB Consulting chose Ninja RMM; and Imagine IT selected LabTech. Key benefits cited include monitoring endpoints, gaining service usage insights, and receiving alerts about hardware issues.
Recommended
More Related Content
What's hot
What's hot (20)
Similar to eFolder Partner Chat Webinar — Making the Switch: 3 Partners Share Why They Just Adopted a New RMM Solution
Similar to eFolder Partner Chat Webinar — Making the Switch: 3 Partners Share Why They Just Adopted a New RMM Solution (20)
More from eFolder
More from eFolder (20)
Recently uploaded
Recently uploaded (20)
eFolder Partner Chat Webinar — Making the Switch: 3 Partners Share Why They Just Adopted a New RMM Solution
- 1. Factors to Consider © 2016 eFolder, Inc. All Rights Reserved.1 Which hardware do you need to monitor & manage? 1 Which PSA system do you use? 3 Which managed services do you deploy? 2
- 2. Making the Switch: 3 Partners Share Why They Just Adopted a New RMM Solution Ted Hulsy VP of Marketing, eFolder ehulsy@efolder.net
- 3. Agenda • Partner Introductions • Why Every MSP Needs an RMM Tool • How to Choose the Right RMM Solution • Partner Panel: 3 Partners Share Why They Just Adopted a New RMM Tool • Key Use Cases for RMM Tools • Questions and Discussion © 2016 eFolder, Inc. All Rights Reserved.3
- 4. 4 © 2016 eFolder, Inc. All Rights Reserved. Partner Introductions Erick Wilson President and CEO TEC Works Jacksonville, FL Nate Baumsteiger Owner/Operator NSB Consulting San Francisco Bay Area Rich Anderson Owner and CEO Imagine IT Minneapolis, MN
- 5. © 2016 eFolder, Inc. All Rights Reserved. Founded in 2008 5 employees IT services include cloud computing, disaster recovery, network security, and VoIP 60 clients and 2,400 end users served in the healthcare, legal, manufacturing, and financial verticals Client base stretching from northeast Florida to Mobile, Alabama TEC Works 5
- 6. NSB Consulting © 2016 eFolder, Inc. All Rights Reserved.6 30 clients in finance, hospitality, automotive, and other industries; 250 total end users Founded in 2004 Clients in California, Georgia, Wisconsin, and the Caribbean IT services include email security, antivirus, and compliance reporting Many employees
- 7. © 2016 eFolder, Inc. All Rights Reserved. Founded in 1996 41 employees IT services include infrastructure management, antivirus support, and network management Providing managed IT services to over 150 clients and 4,750 end users in numerous verticals Clients in Minneapolis/St. Paul metro area Imagine IT 7
- 8. Why Every MSP Needs an RMM Tool RMM tools help MSPs monitor and manage multiple clients and installations from a single pane of glass, enabling better proactivity and streamlining software installations & updates. © 2016 eFolder, Inc. All Rights Reserved.
- 9. Why Every MSP Needs an RMM Tool Rapidly deploy applications en masse © 2016 eFolder, Inc. All Rights Reserved. Run system health and maintenance operations Proactively monitor for hardware issues Manage user access and roles + policy settings Install critical system patches remotely Generate service tickets within PSA tools Monitor usage of non-secure applications and services
- 10. How to Choose the Right RMM Tool
- 11. Pick a RMM tool, any RMM tool © 2016 eFolder, Inc. All Rights Reserved.11 $20M
- 12. Factors to Consider © 2016 eFolder, Inc. All Rights Reserved.12 Which hardware do you need to monitor & manage? 1
- 13. Factors to Consider © 2016 eFolder, Inc. All Rights Reserved.13 Which hardware do you need to monitor & manage? 1 Which PSA system do you use? 2
- 14. Factors to Consider © 2016 eFolder, Inc. All Rights Reserved.14 Which hardware do you need to monitor & manage? 1 Which PSA system do you use? 3 Which managed services do you deploy? 2
- 15. Partner Panel: 3 Partners Share Why They Just Adopted a New RMM Solution
- 16. TEC Works | Contiuum Which RMM tool were you using before adopting Continuum? © 2016 eFolder, Inc. All Rights Reserved. What, specifically, does Continuum do to make your MSP business run more smoothly? Why do you prefer using Continuum over any other RMM tools?
- 17. Which RMM tool were you using before adopting Ninja RMM? © 2016 eFolder, Inc. All Rights Reserved. What, specifically, does Ninja RMM do to make your MSP business run more smoothly? Why do you prefer using Ninja RMM over any other RMM tools? NSB Consulting | Ninja RMM
- 18. Imagine IT | LabTech Which RMM tool were you using before adopting LabTech? © 2016 eFolder, Inc. All Rights Reserved. What, specifically, does LabTech do to make your MSP business run more smoothly? Why do you prefer using LabTech over any other RMM tools?
- 19. • Deploy agent across multiple machines using a scripted install and registration • Monitor for potential issues, such as running out of space • Gain insight into which features (e.g. FSE) are being utilized, and bill appropriately • Monitor and manage endpoints • Proactively receive information about hardware issues or failed backups • Monitor resources replicating to the cloud (LabTech custom plugins for BDR for Veeam and BDR for ShadowProtect) • Proactively receive information about hardware issues or failed backups eFolder Solutions + RMM tools © 2016 eFolder, Inc. All Rights Reserved.19
- 21. Thank you! Ted Hulsy VP of Marketing, eFolder ehulsy@efolder.net