Global Support Reasons to choose Invenio to maintain "business as usual"

1. 1
Global Support
An Invenio Business Solutions presentation

2. 2
To maintain the stability of your SAP
system and ensure it can meet the
demands of tomorrow, you need to
ensure optimal system performance
…so, look at Invenio

3. Local Support
3
Europe
• United Kingdom
• Germany
We provide you local support through our global office network.

4. Local Support
4
Europe
• United Kingdom
• Germany
We provide you local support through our global office network.
• India
Asia Pacific

5. Local Support
5
Europe
• United Kingdom
• Germany
We provide you local support through our global office network.
• India
Asia Pacific
• UAE
• Mauritius
• Saudi Arabia
Africa and
Middle East

6. Local Support
6
Europe
• United Kingdom
• Germany
We provide you local support through our global office network.
• India
Asia Pacific
• UAE
• Mauritius
• Saudi Arabia
Africa and
Middle East
• United States
North
America

7. SAP Support Services
7
24/7 Application
Management Support

8. SAP Support Services
8
24/7 Application
Management Support
SAP System Monitoring
and EarlyWatch Alerts

9. SAP Support Services
9
24/7 Application
Management Support
SAP System Monitoring
and EarlyWatch Alerts
SAP Change Request
Management

10. SAP Support Services
10
24/7 Application
Management Support
SAP System Monitoring
and EarlyWatch Alerts
SAP Change Request
Management
Problem Management
and Root Cause Analysis

11. SAP Support Services
11
24/7 Application
Management Support
SAP System Monitoring
and EarlyWatch Alerts
SAP Change Request
Management
Problem Management
and Root Cause Analysis
SAP OSS Support
Management

12. SAP Support Services
12
24/7 Application
Management Support
SAP System Monitoring
and EarlyWatch Alerts
SAP Change Request
Management
Problem Management
and Root Cause Analysis
SAP OSS Support
Management
SLA Report

13. Cost Saving
13
40% Save up to 40% on
support costs and
enhance your SAP
investment

14. Absolute Transparency
14
We combine all your support needs into one, easy to understand, transparent contract –
you know exactly what you are paying.
Flat-rate pricing

15. Absolute Transparency
15
We combine all your support needs into one, easy to understand, transparent contract –
you know exactly what you are paying.
Flat-rate pricing
No higher rates for
reduced hours or length
of contract

16. Absolute Transparency
16
We combine all your support needs into one, easy to understand, transparent contract –
you know exactly what you are paying.
Flat-rate pricing
No higher rates for
reduced hours or length
of contract
No hidden fees

17. Absolute Transparency
17
We combine all your support needs into one, easy to understand, transparent contract –
you know exactly what you are paying.
Flat-rate pricing
No higher rates for
reduced hours or length
of contract
No hidden fees
No admin charges

18. Absolute Transparency
18
We combine all your support needs into one, easy to understand, transparent contract –
you know exactly what you are paying.
Flat-rate pricing
No higher rates for
reduced hours or length
of contract
No hidden fees
No admin charges
No top-up costs

19. Absolute Transparency
19
We combine all your support needs into one, easy to understand, transparent contract –
you know exactly what you are paying.
Flat-rate pricing
No higher rates for
reduced hours or length
of contract
No hidden fees
No admin charges
No top-up costs
No unnecessary
“hidden” extras

20. Absolute Transparency
20
We combine all your support needs into one, easy to understand, transparent contract –
you know exactly what you are paying.
Flat-rate pricing
No higher rates for
reduced hours or length
of contract
No hidden fees
No admin charges
No top-up costs
No unnecessary
“hidden” extras
No lock-in

21. Breadth of Experience
21
5 years on average our Senior Support
Consultants have five years SAP
experience
3 years our Support Consultants have
three years SAP experience
We promote a continual learning culture whereby our consultants are encouraged to
expand their knowledge though structured learning and formal solution certification
processes.

22. Customer Service
22
Rigorous SLA’s
In 2016 Invenio met their SLA commitments across all support
agreements in 99% of cases.

23. Customer Service
23
Rigorous SLA’s
In 2016 Invenio met their SLA commitments across all support
agreements in 99% of cases.
Named Support Team
The consultants assigned to your project will be fully trained in
your system, will fully understand your SAP landscape,
customisations and any specific industry or local requirements.

24. Customer Service
24
Rigorous SLA’s
In 2016 Invenio met their SLA commitments across all support
agreements in 99% of cases.
Named Support Team
The consultants assigned to your project will be fully trained in
your system, will fully understand your SAP landscape,
customisations and any specific industry or local requirements.
Business continuity
We ensure zero disruption to your support by ongoing
knowledge sharing amongst team members.

25. Director Commitment
25
24/7
One of our Directors
takes personal
responsibility for your
relationship with
Invenio and is available
24/7 for anything you
wish to discuss.

26. Expertise
26
SAP Partner Centre of Expertise
(PCoE)
Awarded to only the most qualified
implementation and support partners.
Consistently delivering reliable
support and great customer service
for a range of SAP software solutions.

27. Why Invenio?
27
Simplified support- helping
to resolve problems faster

28. Why Invenio?
28
Simplified support- helping
to resolve problems faster
Flexibility – onsite
deployment at short notice

29. Why Invenio?
29
Simplified support- helping
to resolve problems faster
Flexibility – onsite
deployment at short notice
Increased uptime and
system availability,
improving user satisfaction

30. Why Invenio?
30
Simplified support- helping
to resolve problems faster
Flexibility – onsite
deployment at short notice
Increased uptime and
system availability,
improving user satisfaction
Proactive suggestions
for process improvement

31. Why Invenio?
31
Simplified support- helping
to resolve problems faster
Flexibility – onsite
deployment at short notice
Increased uptime and
system availability,
improving user satisfaction
Proactive suggestions
for process improvement
Reduced operating costs
and increased system
efficiency

32. Why Invenio?
32
Simplified support- helping
to resolve problems faster
Flexibility – onsite
deployment at short notice
Increased uptime and
system availability,
improving user satisfaction
Proactive suggestions
for process improvement
Reduced operating costs
and increased system
efficiency
Support for all resource
and skill constraints

33. Why Invenio?
33
Simplified support- helping
to resolve problems faster
Flexibility – onsite
deployment at short notice
Increased uptime and
system availability,
improving user satisfaction
Proactive suggestions
for process improvement
Reduced operating costs
and increased system
efficiency
Support for all resource
and skill constraints
Savings of up to 40%
on SAP Support costs

34. Why Invenio?
34
Simplified support- helping
to resolve problems faster
Flexibility – onsite
deployment at short notice
Increased uptime and
system availability,
improving user satisfaction
Proactive – suggestions
for process improvement
Reduced operating costs
and increased system
efficiency
Support for all resource
and skill constraints
Savings of up to 40%
on SAP Support costs
Reduced number of
system failures and
related costs

35. Feedback
35
“We find Invenio to be very proactive in sitting down with the business and
its users to really understand how we use SAP – thus making the support
they provide highly tailored to our needs"
Colin James, Group IT Director, Penguin Random House

36. Feedback
36
“We find Invenio to be very proactive in sitting down with the business and
its users to really understand how we use SAP – thus making the support
they provide highly tailored to our needs"
Colin James, Group IT Director, Penguin Random House
“The Invenio people are incredibly helpful, with a strong “can do” ethos.
Their skills in SAP are clearly very evident.”
Damian Hudson, Head of IT, SPP Pumps

37. Europe, Middle East & Africa Asia – Pacific
UK - Global Headquarters
125 Wharfedale Road, IQ
Winnersh, Reading, RG41 5RB,
United Kingdom,
Tel: +44 (0) 330 440 1800
Germany
Kurfuerstendamm 21, Berlin 10719
Germany, Tel: +49 (0) 30 8870 61203
Mauritius
Suite 1C, First Floor, Ebène Mews
57 Ebène, CyberCity
Mauritius, Tel: +230 4642237
Asia-Pacific Regional Headquarters
3rd Floor, B Wing, Madhu
Corporate Park Ltd, Pandurang
Budhkar Marg, Worli, Mumbai 400
013, Tel: +91 (0) 22 660 44999
Delhi (Central Support and Administration)
A201 2nd Floor, HL Wings MLU
Pocket – 4 Sector– 11
Dwarka, New Delhi 110075,
India, Tel: +91 (0)11 4222 8300
Hyderabad
A Wing, Level 6, Melange
Towers, Patrika Nagar, Madhapur,
Hyderabad-500081, India
Tel: +91-(0)-40-48189900
Pune
The Senate, 2nd Floor, Vartak Heritage,
100 Ft Riverside D.P Road, Off Mhatre Bridge,
Vartak Baug,
Erandwane, Pune – 411 052, India,
Tel: +91 (0) 20 67905959
/invenio-business-solutions @invenio_sap /user/InvenioSAP /invenio-business-solutions
Thank You
America
USA
Suite 1059, 6303 Owensmouth
Avenue
Woodland Hills, California 91367
USA, Tel: +1 818-917-8298
UAE
DWC Business Center
Dubai Aviation City-Logistics City
Dubai, UAE, Tel: +971 561313537
Saudi
Office # 113, SADA Business Center
Opp. Al-Muhaidib Hotel, Wadi Awal Street, King
Fahad Road, Kingdom of Saudi Arabia – Riyadh, P.O.
Box 69806, Postal Code 11557, Tel: 00966114349707

38. Europe, Middle East & Africa Asia – Pacific
UK - Global Headquarters
125 Wharfedale Road, IQ Winnersh,
Reading, RG41 5RB, United Kingdom,
Tel: +44 (0) 330 440 1800
Germany
Kurfuerstendamm 21, Berlin 10719
Germany, Tel: +49 (0) 30 8870 61203
Mauritius
Suite 1C, First Floor, Ebène Mews
57 Ebène, CyberCity
Mauritius, Tel: +230 4642237
Asia-Pacific Regional Headquarters
3rd Floor, B Wing, Madhu Corporate Park
Ltd, Pandurang Budhkar Marg, Worli,
Mumbai 400 013, Tel: +91 (0) 22 660
44999
Delhi (Central Support and Administration)
A201 2nd Floor, HL Wings MLU
Pocket – 4 Sector– 11
Dwarka, New Delhi 110075, India,
Tel: +91 (0)11 4222 8300
Hyderabad
A Wing, Level 6, Melange
Towers, Patrika Nagar, Madhapur,
Hyderabad-500081, India
Tel: +91-(0)-40-48189900
Pune
The Senate, 2nd Floor, Vartak Heritage,
100 Ft Riverside D.P Road, Off Mhatre Bridge, Vartak Baug,
Erandwane, Pune – 411 052, India, Tel: +91 (0) 20 67905959
/invenio-business-solutions @invenio_sap /user/InvenioSAP /invenio-business-solutions
Thank You
America
USA
Suite 1059, 6303 Owensmouth Avenue
Woodland Hills, California 91367
USA, Tel: +1 818-917-8298
UAE
DWC Business Center
Dubai Aviation City-Logistics City
Dubai, UAE, Tel: +971 561313537
Saudi
Office # 113, SADA Business Center
Opp. Al-Muhaidib Hotel, Wadi Awal Street, King Fahad
Road, Kingdom of Saudi Arabia – Riyadh, P.O. Box
69806, Postal Code 11557, Tel: 00966114349707