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Effective
e-communications
osba workshop
“are you being heard?”
02.25.09
Once Upon a
           3 Network TV

Time…      Stations

           A Newspaper,
           maybe 2

           Radio station,
           maybe 2

osba workshop
02.25.09
Now…
Hundreds of network & cable
channels

Thousands of websites, social
networks, online communities,
blogs

Fewer newspapers

Mobile communications
osba workshop
02.25.09
>web 1.0 vs. web 2.0
>email communications
>social media
osba workshop
02.25.09
Web 1.0 is one-way,
read-only, top-down
communication
osba workshop
02.25.09
web 2.0 is open,
interactive,
conversational
osba workshop
02.25.09
“web 2.0 forces us to stop
broadcasting & start
connecting. Monologue has
given way to dialogue.”-dei
                          rdrebreakenridge



osba workshop
02.25.09
Effective e-communications:

web 1.0 way: the email newsletter


osba workshop
02.25.09
Why use email newsletters?
>67% of people 18+ prefer email
NOW, in 5 years 67% will still prefer
email.
*source:emarketer.com2008



osba workshop
02.25.09
Benefits of e-newsletters:
>Versatile
>Can be used to inform & educate
>Can reach all constituencies
>Showcase as leader in technology
>Cost-savings
>Allow for measurement
osba workshop
02.25.09
Tips & Suggestions:
>Build & maintain email database
>Create a template
>Professional look, design/Brand it!
>Create as an HTML, but create
option for PDF version & plain text

osba workshop
02.25.09
Tips & Suggestions:
>Write articles with links to your
website
>Brief articles or “snippets” with
“READ MORE” option link
>Include news briefs, Q&A’s, tips
>Commit & be consistent
osba workshop
02.25.09
Words of Wisdom:
>EDUCATE
>Think about how much email
you receive & delete
>Give opt-in option
>Frequency is out

osba workshop
02.25.09
Tools you can use:
Constant Contact
iContact
Mail Chimp

osba workshop
02.25.09
Effective e-communications:

web 2.0 way: social media


osba workshop
02.25.09
Why use social media?:
>Demographics are changing
>50% of constituents believe it is their
RIGHT to decide whether or not to
receive messages
>By 2015 50% of all web content will
be created by consumers
*sourcefleischmann-hillard


osba workshop
02.25.09
Why use social media?:
>Facebook: Over 100 million active
users, 41% over age 35
>YouTube: 118 million visitors per
month, 54% ages 35-64
>More than 40% of women over 40
have a social networking presence
*sourcefleischmann-hillard&emarketer.com


osba workshop
02.25.09
osba workshop
02.25.09
Twitter for
e-communication

osba workshop
02.25.09
Facebook for
e-communication

osba workshop
02.25.09
YouTube for
e-communication

osba workshop
02.25.09
Blogging for
e-communication

osba workshop
02.25.09
Benefits of social media:
>Rapid response to rumors/criticism
>Build a network of key
communicators/word-of-mouth
>Dialogue w/constituents
>On-going idea development
>Provides testimonials
>Create communities

osba workshop
02.25.09
Final Thoughts:
>Decide what works for you
>Know your audience
>Be proactive
>Train & educate
>Measure success/failure
osba workshop
02.25.09
CONTACT ME:
shaggerty@ohp.k12.oh.us

socialavenue.blogspot.com

@shanehaggerty on Twitter
osba workshop
02.25.09

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Effective E-Communications