1. Nathan Winters – Exchange MVP
Lead Consultant – Dimension Data

2. Agenda
 Email Questions
 History of Email
 History of Exchange
 Exchange Market Place
 Software + Services (BPOS)
 Exchange Labs
 Something Exciting!
 Q&A

3. Question: How Many Email
Users Are There?
 Answer:
 According to a Radicati Group study from August 2008,
there are about 1.3 billion email users worldwide.
 That means more than one in every five persons on the
earth use email.
 The mailboxes commanded by these millions of users
were estimated to number about 1.4 billion in 2006.
 Corporate Users
 The Radicati Group counted 516 million business email
inboxes worldwide in 2007.
 Disclaimer! Clearly all numbers are educated guesses. Still, they
are probably more educated a guess than most of us can make! 

4. Question: How Many Emails
Are Sent Every Day?
 Answer:
 Statistics, extrapolations and counting by
Radicati Group from August 2008 estimate
the number of emails sent per day (in 2008)
to be around 210 billion.
 210 billion messages per day means more
than 2 million emails are sent every second.
 About 75% to 90% of them are likely to be
spam and viruses.

6. Email – A little history
 1960‘s Timesharing computers created the possibility of sending
messages to other users of that one computer
 1970‘s Ray Tomlinson updated SNDMSG (a local email program for
the TENEX OS) for the ARPANET by adding CPYNET. Told
colleagues via ―email‖
 John Vittal created MSG which was the first program to allow for
replies to a message thus creating a conversational tool
 1975 MS and MH – MS was created when the above MSG was
ported to Unix, it was very slow and was rewritten by Bruce Borden
and called Mail Handler or MH. It became the standard UNIX mail
program
 1977 – RFC 733 was updated to RFC 822 which first described
domain names
 1980‘s SENDMAIL created and goes on to become most used
SMTP server on the Internet
 Late 1980‘s – Early 1990‘s MCI Mail, Compuserve, AOL and Delphi
all connect their mail systems to the Internet

7. The history of @
 The Monks
 In the Middle Ages, monks published, reproduced, kept and passed on vast
amounts of data.
 The monks' translations and transcriptions were hard work. Texts were long and
brevity a virtue. Authors abbreviated words as short — and common — as quot;adquot;.
quot;adquot; is Latin for quot;atquot;.
 From Monks to Merchants
 In the 15th century, the '@' sign appeared again. Spanish merchants used it as an
abbreviation of the weight measure quot;arroba―.
 During the Renaissance period, people started to use '@' in the more general
sense of quot;costsquot;: quot;1 email address @ $100quot; means an email address costs USD
100.
 From Merchants to Mail
 With the advent of the Industrial Revolution, '@' was used in bookkeeping and
that's why the inventors of email happily found it on their keyboards.
 It was Ray Tomlinson who first added @ to separate host and user name
 And Finally – A special code for @ was introduced to the Morse
code in 2004.

8. A brief history of Exchange
#1
 Exchange 4.0 released June 11th 1996
 Replace MS Mail 3.5
 X400 based client server mail system
 Exchange 5.0 released May 23rd 1997
 New Admin Console
 SMTP integration! (With IMC)
 Exchange Web Access
 3 Clients
○ Outlook 8.01
○ Schedule+ 7.5
○ Exchange Client 5

9. A brief history of Exchange
#2
 Exchange 5.5 released November 2007
 First Enterprise edition up to 16TB DB
 Enterprise edition also contains clustering
 OWA now has calendar support
 Outlook 8.03 replaced the other two clients
 Exchange 2000 (v6) released November
29th 2000
 First version integrated with Active Directory
 Up to 4 node cluster (2 node active/active!)
 Instant Messaging
 Migration nightmare!

10. A brief history of Exchange
#3
 Exchange 2003 (v6.5) release September 28th 2003
 Included MIS (Exchange ActiveSync)
 Snapshot backups
 Much improved OWA
 Cached Mode
 RPC over HTTP
 Standard edition now supports 75GB
 IMF
 Support ended April 14th 2009
 Exchange Kodiak (v7)???
 Never really happened
 SQL Store??
 Spam fighting

11. A brief history of Exchange
#4
 Exchange 2007 released November 30th
2006
 64 Bit
 Replication Technology
 PowerShell administration
 No support for 5.5
 OWA re-written
 Transport Rules
 Anywhere access (Autodiscover)
 Unified Messaging

13. The Exchange Market
 Exchange on-premise WW email market
share
 71% in developed countries; 40% in BRIC
countries
 Notes share continues to shrink except in
BRIC
 4% share in developed countries; 13% share in
BRIC
 Hosted email showing strong adoption
 70% of WW Small Businesses (5-24 PCs) use
hosted email
 20-30% of WW Med Businesses (25-499 PCs)
use hosted email

14. The Exchange Market
 Mobile Email
 15% using mobile email now
 23% using mobile email in 3 years
 S+S
 Gartner expect 20% of email seats to be
SaaS by 2012
 Msft – in 5 years 50% of Exchange
mailboxes will be online
 Radicati – The number of hosted
Exchange seats will grow by 40% in the
next 4 years

16. • Best of both worlds
• User managed
• Deployment choices
• Extending tools and platform to cloud
• Experience across multiple devices
• Existing software skills applied to the cloud

17. Microsoft Online Services
 Enterprise class software delivered via subscription
services hosted by Microsoft and sold with partners
Microsoft Online Services --- Business Productivity Online Suite

18. Standard and Dedicated
Versions
• Multiple customers, one architecture • Single customer per architecture
• Customer needs rapid deployment • Businesses greater than 5,000 seats
• No seat limit • Optimize for 20,000+
• Cost efficiency a key focus • Customer needs most server features

19. Exchange Online Features
Service settings
 EHS and Forefront protection
 Create contacts that appear in the address book
 Setup distribution lists
 Make them private or public
 Conference room management
 Automatic booking
 Delegated management
 Safe Sender lists
 Blocked Sender lists

20. Microsoft Online Customer Portal
Subscribing to services
 Getting started with the Customer Portal
 https://mocp.microsoftonline.com
 Finding subscriptions to try and buy
 Adding subscriptions to your shopping cart
 Managing active subscriptions

21. Microsoft Online Customer
Portal
https://mocp.microsoftonline.com

22. Domain Configuration
Getting started with Exchange Online
 Microsoft Online provides a startup domain
 Add your own domains to the service
 Authoritative vs. external relay domains
 Verifying your domain
 CNAME record
 Enabling inbound messaging
 MX record
 Pick a default domain

23. Manage User Accounts Online
Administration from anywhere
 User creation
 New user wizard
 Bulk user import
 User list views
 Modify user properties
 Password reset
 Bulk edit
 Alternate e-mail addresses
 Deleting user accounts

24. Microsoft Online Administration Center
https://admin.microsoftonline.com

25. Exchange Online User Experience
Information workers
 Welcome Email
 Change Password
 Service Client
 My Company Portal
 Outlook, OWA and ActiveSync
 SharePoint Online and Office Live Meeting

26. Microsoft Online Company
Portal
https://home.microsoftonline.com

27. Coexistence & Migration
Overview
 Use the existing active directory
 To create Microsoft Online users
 To manage Microsoft Online user properties
 Mix on premise and Microsoft Online users
 You control which users move to Microsoft Online
 Users collaborative experience stays the same
 Use Microsoft Online tools to migrate mailboxes
 Control coexistence mail flow
 Move mailboxes to Exchange Online

28. Issues?
 What about these:
 Voicemail integration – Not yet but soon
 Blackberry – MSFT hosted
 Compliance - EHS
 Can you think of more????
 So the key thing is to choose users
carefully

29. Who has done it
 Coca Cola
 Blockbuster
 GlaxoSmithKline
 Many More!

30. Why?
 GlaxoSmithKline
 Cost: With Online Services, we are able to reduce our IT
operational costs by roughly 30% of what we‘re spending
now and introduce a variable cost subscription model for
these technologies that allows us to more rapidly scale or
divest our investment as necessary as we undergo a
transformational change in the pharmaceutical industry
 Voice of the Customer: Several types of user studies were
conducted and confirmed the selection of Microsoft.
 Focus: The team needed the ability to focus internal IT on
driving further innovation that differentiates GSK in the
market while offloading innovation around communication
and collaboration to Microsoft. This ensures that we can
focus on our core competencies and also that we have an
‗evergreen‘ IT strategy where the latest technologies are
always at our disposal via the cloud

32. Live @ Edu – Exchange
Labs
 Currently aimed at educational
institutions
 Over 3.5 million mailboxes
 Ability to have on premise and off
premise mailboxes co-exist (Faculty and
Students)
 Pull mail from existing online accounts

33. Live @ Edu – Exchange
Labs
 Built-in protection from internal and external threats
 Antivirus and anti-spam protection
 Automatic encryption with quot;always onquot; SSL security (HTTPS)
 Supervision policies that help you control mail flow for your
organization.
 Mailbox plans selectively hide student information from the
shared address book to protect privacy.
 Anywhere access delivers the Microsoft Office
Outlook experience from the desktop to mobile
phones
 Windows Live ID authentication
 Native Outlook 2007 support
 POP and IMAP client support
 Outlook client support
 Outlook Mobile and Exchange ActiveSync clients

34. Live @ Edu – Exchange
Labs
 Operational efficiency
 Easy and flexible deployment options
 A familiar service that takes advantage of your training
investments
 Free e-mail service for students, faculty, and alumni
 Highly available hosted service
 Role-based permissions model for delegated administration
 Premium feature set
 10 GB mailbox storage quota
 20 MB message size support
 Co-branding support for the Outlook Live client
 Shared address book
 Shared calendar information and the ability to view other users'
availability for efficient scheduling
 Web-based administrative tools for self-service management
 Outlook Live support for 25 languages

35. It is Exchange 14!
 Yes that is right......
 Exchange Labs running 3.5 million
mailboxes in production since 2007 is
Exchange 2010

36. Exchange 2010

37. Exchange 2010 - Prereqs
 Server
 Window Server 2008 +
 No in place upgrades
 Client
 WM 5.0 and up supported
 Outlook 2003 and up supported
 AD
 Forest 2003 Functional Level
 AD 2003 SP2 in each site
 Exchange
 Exch 2003 SP2 only and up
 Ideally E2007 SP2
 ExOLEDB, WebDAV, CDOeX and store events all Gone
 Prereqs
 PowerShell v2
 .Net 3.5
 WinRM 2

38. Exchange 2010 – x64
 Yes; it is only x64!
 Lab Environments – Leverage x64 virtualization platforms
 Demo machines – Upgrade your machines!
 Forest/Domain Preparation – Must use a 64bit server (get
those DCs upgraded)
 Management Tools – Use, x64 TS, Use RDP, deploy 64-
bit Windows Vista or Windows 7 workstations, 4) leverage
remote PowerShell
 Data Import/Export – Leverage the 64-bit version of
Exchange Server 2010 & 64-bit Outlook 2010 to perform
PST import/export!

39. End User
 Simplify email triage
 Conversation view
 OWA enhanced
 Note only gives access to PFs on 2010
 IM in OWA
 Text messaging through OWA
 Multi browser support
 Delegate access in OWA
Calendar Sharing in OWA
 No more paging

40. End User
 UM
 Voicemail - now has text preview
○ 75% accurate currently - CPU intensive
 Also can do Personal auto attendant
○ Can do find me
○ Can do if from x play y message
 Many more languages - 12 for RTM inc Chinese
 MP3 is the default format
 Does MWI
○ Sends notification via SMS
 UM Fax support gone
 RMS protection of voice mail - user leaving
message can mark private

41. End User
 Exchange Control Panel
 Now used for OWA options
 Create distro lists
 Used as UI for legal discovery
 Message tracking UI
 Role assignment
 Phone MGMT
 Group MGMT
 Focus on Mobile
 New client
 First to be upgradable

42. End User
 Mail Tips
 Prevent accidents
 Have you included 3000 users
 Is you mail too large
 Is your mail sent to someone out of office
 Is you mail sent to a moderated group
 Do you have permission to send to distro
group
 Is you mail marked with RMS and have you
accidentally included external recipients
 Works as part of OAB

43. Architecture
 Client access
 HA now much improved/on off site
○ Active Manager
 Definitive source of info about what server has active
db
 RPC access all through MOMT
○ This really helps failover as clients don't really
even notice loss of service as still connected
to CAS

44. Architecture

45. Architecture

46. Architecture
 Client access
 Federated sharing
○ Cross org and also on/off premise
○ Federation gateway hosted by MSFT
○ Doesn't require dir sync (E14 and O14)
○ Share side by side view of calendar
○ Free/Busy
○ Contacts
○ Integrates with Live Calendar
 Calendaring data more consistent

47. Architecture
 Mailbox
 IO reduction over E12 50%
○ Exchange did many small random IOs work has been
done to make this more sequential - used to be limited
by capacity etc
 Page level correction of data base corruption due to
disk faults
○ This is useful also to prevent reseeds.
○ Exchange can analyse changed pages and then resync
them
 Aim for no more use of RAID - one disk one DB -
Only if 3+ copies in DAG
 Online Mailbox move
 Support 10GB mailboxes
 Streaming backups are gone

48. Architecture
 Mailbox
 Database level failover
○ 2-16 copies of data
○ Incremental reseed
○ 30 sec failover per DB
○ Management through exchange not clustering
○ Other roles allowed on the cluster - 2 node full
HA but needs hardware NLB
○ Continuous replication
○ SCC is no more!
 No more shared storage
○ SGs no longer exist
○ DAG created anytime not preinstalled
○ Still Need Enterprise edition

49. Architecture

50. Architecture
 Transport
 HA improvements - redundancy (shadow copies) kept whilst
message in transit
○ Works by using smtp extensions for limited overhead
 Dumpster improved so once mail replicated to all copies it is
removed from dumpster
 Security
○ Disposable email addresses
○ Automatic mail processing based on rights management
 Message tracking
○ Works across different organisations - web services
 Mobility
 Block lists for types of devices
 Send SMS through the phone
 New client
○ First to be upgradable

51. Architecture

52. Architecture

53. Admin