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Effective communication training
- 1. LEADER AS COACH EFFECTIVE COMMUNICATION Preparedby Becky Lamb
- 2. TODAY’S OBJECTIVES FORMULATEPOWERFUL QUESTIONS DEMONSTRATE ACTIVE LISTENING IMPLEMENT A STRAGTEGY FOR EFFECTIVE PROBLEM SOLVING ACTION PLAN
- 3. FORMULATING POWERFUL QUESTIONS WHAT IS THEPURPOSE OF THE CONVERSATION YOU'RE GOING TO HAVE?
- 4. ATTRIBUTES OF A POWERFULQUESTION
- 5. Important and relevant Focuses onaction and change Relatable on a personal level Short and specific Assumption free Not a leading question Open ended Not yes or no Single question or two related questions in one sentence
- 6. HEADING1-ATEST YOUR SKILLS Leading WHATDO YOU THINK ABOUT THE NEW SYSTEM? What are the problems with the new system? Assumption HOW COULD WE BETTER WORK TOGETHER? WHAT OPPORTUNITIES ARE WE MISSING? What are we doing wrong? WHAT ARE YOU SEEING THAT CAUSES YOU THINK/ DO THAT? Why did you think/do that? Does not focus on action
- 7. HEADING1-A Not specific WHAT DOWE HAVE TO DO LESS OF, TO ACHIEVE MORE? How are we doing? Doesn’t focus on action and change WHAT OUTCOMES WOULD WE LIKE TO SEE? Why are we doing this? Not an open question WHAT SHOULD WE DO NEXT? HOW READY ARE WE TO MOVE FORWARD? Should we go ahead with the new training/purchase/etc? TEST YOUR SKILLS
- 8. BREAK OUT GROUPS FORMULAA LIST OF QUESTIONS YOU ENCOUNTER AT WORK IDENTIFY POWERFUL QUESTIONS REFRAME INEFFECTIVE QUESTIONS SHARE 1 POWERFUL QUESTION AND 1 INEFFECTIVE QUESTION WITH IT’S CORRECTION.
- 9. The task ofleadership is to be intentional about the way we group people and the questions that we engage them in. Peter Block
- 10. ACTIVE LISTENING ACTIVE LISTENINGBUILDS TRUST AND RELATIONSHIPS REQUIRED TO MOTIVATE AND INSPIRE PERSONAL DEVELOPMENT AND PERFORMANCE
- 11. HEADING1-A BODY LANGUAGE UNDERSTANDING ISNOT ACCEPTING ASK QUESTIONS TO CLARIFY CHARACTERISTICS OF ACTIVE LISTENING REFLECT
- 12. 70-80% OF OUR WAKINGHOURS ARE SPENT IN SOME FORM OF COMMUNICATION Writing Reading Speaking Listening 50 40 30 20 10 0
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- 14. G-R-O-W METHOD FOR SOLVINGPROBLEMS AND MAKING DECISIONS
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- 16. OPPORTUNITIES MULTIPLY AS THEY ARESEIZED SUN TZU
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- 18. JEOPARDY GAME EFFECTIVE QUESTIONS ACTIVE LISTENING GOALS CURRENT REALITY OPTIONS WILL WAYFORWARD $200 $200 $200 $200 $200 $200 $400 $400 $400 $400 $400 $400 $600 $600 $600 $600 $600 $600 $800 $800 $800 $800 $800 $800 $1000 $1000 $1000 $1000 $1000 $1000
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Editor's Notes
- #6 27. 8. 2020
- #10 27. 8. 2020
- #14 See instructions on activity form
- #15 27. 8. 2020
- #16 Break participants in teams of 4 people each team. Give each person in the team one piece of the GROW method (goal, current reality, options or will). Divide all participants with goal as their piece into equal groups depending on total number of participants. Repeat this process with the other three groups. Each group will study and dicuss their topic for 30-45 minutes. When the teams understand their topic completely, they will return to their original group. Beginning with G-goals each team member will teach their team about their topic and lead a discussion to clarify and apply it to real work situations.
- #17 Sieze the opportunity to turn ordinary converstations into effective converstations.
- #18 Effective commincation Action Plan. Participants create an action plan. Participants will be emailed a copy of the action plan. The plan will be emailed again to them 4-6 weeks following the training. Participants will evaluate how effectively they have implemented their action plan. A copy of the evaluation will be sent to the participant’s manager to assess any changes or efforts toward change the manager has observed over the 4-6 week period. This 360 feedback will be used to evaluate the training and provide quantitative data.
- #19 REVIEW MAIN CONCEPTS TO TEST UNDERSTANDING AND ANSWER ANY QUESTIONS