Want Leadership Buy-in? Don't say the "S" Word!
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Are your efforts in talking to leaders about the Scrum or Agile adoption at your organization resulting in positive change? Or more frustration and confusion? In this session we'll explore how to have more effective conversations with leaders without using the word Scrum. Or the word Agile either!
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Want Leadership Buy-in? Don't say the "S" Word!
- 1. Want Leadership Buy-in? Don’t say the “S” word! http://collaborativeleadershipteam.com @CoLeadTeam #REALCHANGE
- 2. Angela Johnson CLP, CST • Chief Change Officer, CoLeadTeam • Mom, Wife, Teammate and Lifelong Learner • Based in Minneapolis, MN Your Speaker 2 Copyright 2019 Collaborative Leadership Team
- 3. • My boss (manager, leader, etc.) should be hearing this! • The problem is leadership! • It’s our leaders who said we need to be Agile by the end of the year! Are you Blaming Leadership? 3 Copyright 2019 Collaborative Leadership Team
- 4. The ego's nature is to judge others for what they are doing or even for what they aren't doing. But when we judge others, we're not contributing anything! Stop judging, and start helping! Cy Wakeman Stop Judging and Start Helping! 4 Copyright 2019 Collaborative Leadership Team
- 5. • What kind of words did you hear? – Project Charter – Requirements, Scope and Deliverables – Project Plan – Timeline and Milestones – Budget – Design – Build or Code – Test – User Acceptance Test Mental Trip back to Project Management 5 Copyright 2019 Collaborative Leadership Team
- 6. We are Going Waterfall! 6 Copyright 2019 Collaborative Leadership Team
- 7. • Why didn’t you hear… – Project Management says… – Waterfall says… – That’s not Project Management! – That’s not Waterfall! – Project Management blah, blah, blah, Project Management blah, blah, blah oh and Project Management – Waterfall blah, blah, blah, Waterfall, blah, blah, blah oh and Waterfall Mental Trip back to Project Management 7 Copyright 2019 Collaborative Leadership Team
- 8. We are Going Agile! (where is that exactly?) 8 Copyright 2019 Collaborative Leadership Team
- 9. • That’s not Agile! • That’s not Scrum! • We’re / You’re Doing it Wrong! • We’re / You’re Not Doing it Right! • Scrum says… • Agile says… • Agile blah, blah, blah, Agile… • Scrum blah, blah, blah, Scrum… Do These Phrases Help? Or Hurt? 9 Copyright 2019 Collaborative Leadership Team
- 10. • Project Management, sometimes referred to as Waterfall, or even System Development Life Cycle (SDLC) had crossed the chasm • It had become the norm for many people in terms of the way they performed work • People didn’t feel the need to refer to it separately or as if it was something other than what they were doing which was performing work • Question: how often do you use or hear the words Agile and Scrum on a daily basis at work now? Are Agile and Scrum Really the New Norm? 10 Copyright 2019 Collaborative Leadership Team
- 11. …we’re doing it all wrong ….we haven’t been doing anything right If we’re not going to do pure Scrum we shouldn’t do it I need to convince my leaders that we need to do real Agile In the real world… Are you Helping? Or Judging? 11 Copyright 2019 Collaborative Leadership Team
- 12. • When a leader tells you something, regardless of their intention, do you feel deputized? • Do you assume action is required without validating? • Do others assume action is required? Do you Feel Deputized? 12 Copyright 2019 Collaborative Leadership Team
- 13. https://www.dictionary.com/ What Do You Mean “Agile”? 13 Copyright 2019 Collaborative Leadership Team “Agile”
- 14. • Scrum • XP • Dynamic System Development Method or “RAD” • Feature Driven Development • Lean Software Development • Crystal Clear • Iterative • Etc… What Do You Mean “Agile”? 14 Copyright 2019 Collaborative Leadership Team “Agile”
- 15. • Prepare – Who are you in this scenario (Product Owner, Scrum Master, Development Team Member, Stakeholder, Customer, Subject Matter Expert, Manager, Other? – Accountable to the group for the decisions when made together • What is the Goal for the Conversation – Start small – Keep it reasonable – Don’t verbally throw up relying on unnecessary vocabulary such as Agile or Scrum – Avoid unhelpful words such as “always”, “everyone”, “never”, “nobody”, etc. 15 Copyright 2019 Collaborative Leadership Team Suggestions 1.0
- 16. • If those words are used with you… – What do you mean by always. everyone, never, nobody, etc. – What do you mean by “agile”? – I’d like to make sure we are talking about the same thing – are you referring to the 4 values and 12 principles in the Agile Manifesto? – Are you referring to a particular framework represented under the Agile Manifesto? – If we are referencing Scrum, I’d like to make sure we mean the same thing (reference the Scrum Guide) • Additional Helpful Phrases… – I am confused – can you please clarify? – What are our goals and objectives? – What is the problem we are trying to solve? 16 Copyright 2019 Collaborative Leadership Team Suggestions 2.0
- 17. • What did you do in the situation to help? • What do you know for sure? (eliminating story Ego is making up) • What could you do next to add value? • What would great look like? • Are you using your opinion to move the idea forward or to stop the action? • What would add more value right now, your opinion or your action? Powerful Questions: Ego Bypass Toolkit 17 Copyright 2019 Collaborative Leadership Team Copyright 2019 Reality-Based Leadership Ego Bypass Toolkit
- 18. Powerful Questions: Less vs More Powerful 18 Copyright 2019 Collaborative Leadership Team The Art of Powerful Questions, Eric E. Vogt, Juanita Brown & David Isaacs
- 19. • Why is that important? • What’s the worst part for you? • When is it time for action? • What is your prediction? • Whose opinion matters on this topic? • What is stopping you? • What have you tried so far? • What part is not yet clear? Powerful Questions 19 Copyright 2019 Collaborative Leadership Team Copyright 2012 The Coaches Training Institute
- 20. • Stand, Stretch and find a partner to Speak with: – What scenario are you in at work where any one of the techniques shared would be useful? – Which one do you commit to practicing at work? – At the 4 minute mark, switch and have the other person answer these questions / share their scenario Stand, Stretch & Speak 20Copyright 2019 Collaborative Leadership Team Time Box: 8 Min.
- 21. • Defensiveness is Creeping In – Try a different powerful question – If the word why is being taken as a challenge to someone’s authority, ask the question without the word why – try a new approach • No assumptions – Paraphrase or playback what was said so that there are no assumptions – Ask clear questions about action – You didn’t ask me to do anything correct? – You asked me to do “x” correct? – Close with clear conditions of success Final Thoughts 21 Copyright 2019 Collaborative Leadership Team
- 22. Q&A 22 Copyright 2019 Collaborative Leadership Team
- 23. Please Leave Feedback 23 Copyright 2019 Collaborative Leadership Team GREEN: Great Session – Enjoyed It! (Drop GREEN card in basket) YELLOW: OK – Missed Mark a Bit for Me (Drop YELLOW card in basket) RED: Needs Improving – Will Give Feedback (Write feedback on RED card and drop in white box) Please only write on Red Cards if you leave one – no need to write on Green or Yellow Cards