The document discusses various ways that social media and Twitter can be used for training purposes. It provides examples of opening discussion questions, assigning pre-work readings and activities, continuing conversations to encourage ongoing learning, offering opposing viewpoints for debate, prompting reflection on course content, conducting question-and-answer rounds, brainstorming polls and activities, and conducting formative evaluations through Twitter.

1. What Can You Do in 140 Characters? Bozarth, J. Social Media for Trainers . Pfeiffer 2010.

2. Intros What is your biggest challenge in delivering effective customer service? Please tell us your name, location, and the biggest challenge you face as a new supervisor. What is one thing you already know about this topic? What is one thing you want to know about this topic? What training have you already had on this topic? What did you find most difficult during your first week on the job? Please share the best leadership advice you ever received. Please share the most helpful feedback you ever received. Please share your one best tip for a new hire. Please share the most unhelpful performance review feedback you ever received or heard of another receiving. Bozarth, J. Social Media for Trainers . Pfeiffer 2010.

3. Prework Prior to class, please read the article “Safety Strategies for the 21st Century” at www.acme.com and be prepared to discuss it. Please review the list of safety issues at www.acme.com and choose the one or two most relevant to your own situation. Please prepare your personal mission statement and bring it to class Please see the video at www.youtube.com/bozarth3. Prepare a list of three questions you would ask in this situation. For the next three days please try to keep a detailed list of your activities: meetings, hallway conversations, time spent on email, etc. Prior to class, please Google “emotional intelligence.” What are the benefits of developing in this way? Bozarth, J. Social Media for Trainers . Pfeiffer 2010.

4. Continue Conversations Offer a new question or topic every few days, again encouraging learners to engage with one another. Continually ask: “How have you been applying the information from last week’s session? “ What challenges do you see?” or “What else do you need to know to maximize your learning?” Tweet quick reminders about assignments. Offer links to interesting articles or websites. Use Twitter as an advance organizer, providing information about upcoming topics or course content. Encourage learners to follow an expert in the industry (sales, insurance, medical policymaking, etc.) or author. For instance, learners in a leadership course might choose to follow @stephenrcovey or The Leadership Challenge: @TLCTalk. Bozarth, J. Social Media for Trainers . Pfeiffer 2010.

5. Debate (opposite pov) Discuss pros and cons of organizations blocking sites like Facebook and YouTube. Discuss the advantages and disadvantages of offering workers longevity pay. Bozarth, J. Social Media for Trainers . Pfeiffer 2010.

6. Reflection What did you find interesting or surprising? Did this solve any problem for you? How? What did you disagree with? What observations or comments would you like to add? What point did you find especially novel or useful? What wasn’t clear? Do you agree or disagree that there is no such thing as ROI in training? The article offers ten critical points. How many do you agree/disagree with? How does this tie in to our discussion last week? How does the Kouzes and Posner leadership model differ from the situational leadership model? How can you apply this to your work? Bozarth, J. Social Media for Trainers . Pfeiffer 2010.

7. Round Robin Assign learners numbers: Number 1 asks a question based on course content; number 2 answers it. Then number 2 asks a new question. Number 3 answers that one, and so on. The person with the final number then writes one last question to be answered by number 1. Bozarth, J. Social Media for Trainers . Pfeiffer 2010.

8. Brainstorm/Poll What do you see affecting sales most in your region? What would you say are key moments in the company history? What do you think should be modified on the revised JL-784? (Twitpoll) Bozarth, J. Social Media for Trainers . Pfeiffer 2010.

9. Formative Eval Summarize our discussion of change management strategies. Tweet one key point (no repeats) from yesterday’s class. Tweet one key idea from the Covey reading. Conduct an A to Z summary (no repeats). Each learner tweet one thing he or she has learned. Each item should start with a different letter of the alphabet, from A to Z with no repeats. An example is shown in Figure 2.9 (remember to read from bottom Bozarth, J. Social Media for Trainers . Pfeiffer 2010.

10. What Can You Do in 140 Characters? Bozarth, J. Social Media for Trainers . Pfeiffer 2010. Join me on Twitter! @JaneBozarth