The document outlines 20 behavioral interview questions that are commonly asked to evaluate a job candidate's work ethic, time management skills, ability to handle stress, customer service skills, strengths, weaknesses, accomplishments, goals, frustrations, and how they dealt with disagreements or obstacles in previous roles. Example questions include asking candidates to describe a typical or busiest workday, their manager's strengths and weaknesses, how they handled disagreements with bosses, frustrations, weaknesses, and goals. The questions are designed to provide insights into the candidate's qualifications and personality.

1. BEHAVIORAL INTERVIEW QUESTIONS
1. Tell me about a typical workday; be as specific as possible about
what you did. (Look for signs of work ethic, time management,
motivation)
2. Tell me about the busiest workday you ever had. How did you
handle it? (Look for time management, organization of thought)
• How did you deal with the stress?
3. In your previous position, what were your manager’s biggest
strengths? (May identify what he/she is looking for in a manager)
4. In your previous position, what was your manager’s biggest
weakness? Why do you say that? (You may get some clues about
the interviewee’s ability to work with his/her boss)
5. Specifically, how did you handle a situation in the past where you
disagreed with our boss? (Honesty, integrity, openness,
interpersonal communication skills, tact, diplomacy, self-
confidence)
6. What is something you wish you had told your last boss, but
didn’t?
• What else?
• Why do you think you didn’t approach him/her with these
issues? (Honesty, openness, self-confidence, interpersonal
relationship with superiors, professionalism)

2. BEHAVIORAL INTERVIEW QUESTIONS PAGE 2
7. It’s not a perfect world out there, and instances arise when
company’s policy doesn’t exactly fit the situation. Give me a
specific example of when you felt it was necessary to bend or
break a company policy or procedure. (Adherence to company
policy, judgment) (Depending on the answer, you may want to ask
for another illustration).
8. Give me a specific example of a time when you conformed to a
company policy to which you did not agree.
9. Tell me about the toughest situation at work you had in dealing
with a customer. Be as specific as you can. (Ability to think on
their feet, customer service skills, ability to handle stress and
pressure)
• Give me another one
10. What was the biggest obstacle you had to overcome to your last
job, and how did you do it?
11. In the last 3 years, what accomplishment of yours gives you the
most pride? Why? (If not work related, follow-up with a work
related accomplishment). (Priorities, recent successes,
motivation).
12. In the last 3 years what has been your biggest disappointment
with your own work performance? (Pride, honesty, openness,
potential weakness, follow-through).
13. What are some goals you set for yourself in the last year? (Goal
oriented, ambition, aggressiveness).
• (Pick out the most relevant goal to the situation) How did you go
about accomplishing it? (Follow through, organization,
persistence, ability to deal with obstacles)

3. BEHAVIORAL INTERVIEW QUESTIONS PAGE 3
14. Give me a SPECIFIC example of something you really had to
work at or go above the call of duty to get accomplished.
(Persistence, creativity).
15. What did you like least about your last job? Why?
• What job responsibility did you like least in your last job? Why?
16. What did you like most about your last job? Why?
17. What frustrates you? (Insight into his/her personality). What
else?
18. What is your biggest weakness? DON’T SETTLE FOR CANNED
RESPONSES SUCH AS, “I TEND TO BE A WORKAHOLIC”
OR “I TRY TO DO TO MUCH AT ONE TIME”. (These may be
honest responses, but ask “why”. Then, probe for more specific
answers to job skills.
• What have you done to improve these weaknesses in the last 12
months? (Motivation, personal development).
19. What are your biggest strengths? Why?
20. Is there anything that you think I should have asked you but
didn’t?