How to leverage social media to drive hcp engagement
Intelligent content capture the art of saving a million keystrokes and millions in annual costs
1. Paragon Solutions, Inc. Proprietary and Confidential
April 12, 2011
Intelligent Content Capture:
The Art of Saving a Million Keystrokes
and Millions in Annual Costs
Paragon Solutions & EMC
2. Paragon Solutions, Inc. Proprietary and Confidential
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Agenda
Martha Coacher, Vice President Corporate Marketing & Alliances,
Paragon Solutions
• Review of Agenda and Introductions
Mike Hurley, Solutions Director, Paragon Solutions
• What is Content Capture and Why is it Important?
• What a Typical Project Looks Like
• Case Studies
• How to Implement a Content Capture Solution
• Benefits
Bill Galusha, Principal Product Marketing Manager, EMC Captiva
• Overview of Intelligent Enterprise Capture
• Use Case Demonstration
Q&A
3. Paragon Solutions, Inc. Proprietary and Confidential
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Paragon Solutions’ Introduction
Corporate Facts
• National Coverage
• Global Clients
• NJ Headquarters
• Dual-shore Development
• CAGR 20+%
• Privately owned, 29-year history
Paragon is an enterprise information management
solutions company that helps firms leverage information
assets to achieve better business results.
4. Paragon Solutions, Inc. Proprietary and Confidential
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A Preferred Partner of EMC
INSURANCE &
HEALTHCARE LIFE SCIENCES FINANCIAL
6. Paragon Solutions, Inc. Proprietary and Confidential
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Intelligent Content Capture
The transforming of paper
documents, faxes and other content
into digital data used by enterprise
applications.
• Classification and extraction using
OCR, ICR, OMR and barcode.
• Semi-automated, templates,
semi-structured.
The capture market continues to
grow at a rate of about 7% annually
and should exceed $2 billion in 2011.
7. Paragon Solutions, Inc. Proprietary and Confidential
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The Rationale for Intelligent Content Capture
• ROI in 12 months
• Low-risk
Investment
• Better
Information
Access
• Compliance
• Green Initiatives
Source: EMC/AIIM Survey
Despite the compelling benefits,
most organizations are only
scanning 50% of all possible
documents.
8. Paragon Solutions, Inc. Proprietary and Confidential
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Uses for Intelligent Content Capture
• Policy Claims
• Accounts Payable
• Invoice Automation
• Mortgage Documents
• Human Resources
Insurance Carriers’ adoption of
capture soared last year – up 30% -
- moving closer to the initial point
of capture.
9. Paragon Solutions, Inc. Proprietary and Confidential
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Digital Office
Reducing Paper Costs
and Compliance Risks
Capture for Business Processes
Addressing Line of Business
Paper Challenges
Transactional Solutions
Solving Case-based
Applications and Solutions
Digital Mailroom
Leveraging Automation to
Increase Productivity
Degrees of Capture Solutions
12. Paragon Solutions, Inc. Proprietary and Confidential
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Case Study #1
Business Overview
• $1 billion in annual revenue
• 1,650 bills/ 35,000 claim docs
• 43 sorts
• 35 Branch Offices
The Solution
• Analysis, Design and
implementation
• 1,400 forms automated
• Automated, rules-based WF
• Single ECM repository
• Consistent RM policies
Business Benefits
• Productivity : 45% increase
• TAT: 2 Days
• Savings: 35%+ reduction in cost/claim, $1.5
million savings/year
• Single Point of the Truth: Claims central ECM
and RM
13. Paragon Solutions, Inc. Proprietary and Confidential
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Case Study #2
Business Overview
• Health Insurance Payer
• 550,000 members; 850 FTE
• 9000 paper claims/day
• Complex prep, multi-sort
process pre-data entry
• Manual entry into multiple
systems
The Solution
• Automated capture of all
claims data with IBMLs
• Auto-validation of key fields
• Business rules direct processes
• Auto-generation of letters
• Single repository for all docs
• Enforceable RM policies
Business Benefits
•Productivity: 60% increase
•TAT: 3 days of receipt
•Savings: 30% reduction in cost/claim
•Errors: 75% reduction in rates
•Single Repository: Central access for all docs
(Find documents logically)
14. Paragon Solutions, Inc. Proprietary and Confidential
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Best Practices
Implementation
Strategy
Prioritization Business
Case
BlueprintAssessment
How to Implement a Digital Mailroom
15. Paragon Solutions, Inc. Proprietary and Confidential
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Efficiency Maturity Model
Maturity Scale
High
Low
OPTIMIZED
MANAGED
DEFINED
REACTIVE
INITIAL
Awareness of risk
issues but no
action is being
taken
OrganizationalEfficiency
Low Efficiency
Moderate Efficiency
High Efficiency
Action occurs in
response to issues.
Actions are either
system or
department
specific
Information
developed is part
of the IT charter
and enterprise
management
processes
Information
managed as
enterprise asset
and well-
developed
engineering
processes and
organization
structure exists
HighLow
Information is
developed is a
strategic initiative,
issues are either
prevented or
corrected at the
source, and best-
in-class solution
architecture
implemented.
16. Paragon Solutions, Inc. Proprietary and Confidential
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Assessment and Business Case
• Define cost estimates
for selected initiatives
• Define estimated cost
savings / revenue
growth
• Develop business case
− B/E
− ROI
• Define improvement
opportunities.
• Define prioritization
criteria and weight
appropriately
− Risk
− Client impact
− Unit Cost / cycle time
− Cost
• Develop the Future State
process vision including
process flows and
functional capabilities.
• Identify external systems,
application integration
requirements.
• Interview business and
technical stakeholders.
• Document / validate
existing processes.
• Conduct technical
assessment of existing
technology assets.
• Determine integration
requirements.
• Conduct functional
requirements analysis.
• Summarize key functional
and non-functional
requirements.
Assess Requirements
Define Overall
Future State
Establish
Prioritization
Develop Business
Case
Define Roadmap
STAGE 1 STAGE 2 STAGE 3 STAGE 4
• Define roadmap for key
process / organization /
change management and
technology initiative
• Develop the
implementation strategy
− Milestones /
dependencies
− Identify transition plan
STAGE 5
17. Paragon Solutions, Inc. Proprietary and Confidential
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Benefits Estimates
Current State Processing Analysis
Process Title Transaction Volumes
(Yearly)
Current State
Process Time Per
Task
Current State
Process Time
Total
Current State
Process Cost
per Task
Current State
Process Cost
Total
Current
State
Elapsed
Time
Estimate
Email/Mail Intake 37,200
8 4,960 $2.67 $95,200.00 1-2 Days
First Notice 8,649
180 18,362 $175.53 $1,036,245.06 10-15 Days
Payment 31,969
87 28,817 $85.00 $1,537,063.61 5-10 Days
Reserve 53,472
48 40,137 $40.98 $1,973,921.96 10-15 Days
Update 8,500
113 16,008 $143.13 $1,216,633.33 N/A
Close 16,032
22 5,880 $16.17 $259,232.50 N/A
114,163 $6,118,296.47
18. Paragon Solutions, Inc. Proprietary and Confidential
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Benefits Estimates
Future State Processing Analysis
Process Title Future State Process
Time Per Task
Future State Process
Time Total
Future State Process
Cost per Task
Future State Process
Cost Total
Future State Elapsed
Time
Email/Mail Intake 3 1,820 $1.10 $40,040.00 .5 Days
First Notice 154 14,904 $166.39 $946,969.77 2 Days
Payment 64 16,126 $66.29 $868,949.01 2-5 Days
Reserve 26 20,397 $26.40 $1,199,075.46 2-5 Days
Update 97 13,742 $122.87 $1,044,366.67 N/A
Close 13 3,474 $10.75 $172,347.80 N/A
70,462 $4,271,748.70
Annual Variance 1,846,548
19. Paragon Solutions, Inc. Proprietary
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Bill Galusha
Principal Product Marketing Manager, EMC Captiva
