This document discusses effective communication skills in nursing. It states that communication is essential in healthcare as it can positively impact patients and families, and impart health knowledge. The best mode of communication is face-to-face as it allows for visual, auditory, and kinesthetic input. Communication is integral in nursing to gather patient information, develop trust, provide health education, and ensure quality care through information exchange between staff, superiors, subordinates, and patients. Good communication skills involve respecting others, avoiding emotion, maintaining eye contact, and using an appropriate tone while listening.

1. EFFECTIVE
COMMUNICATION SKILL
IN NURSING
BY
AMBILY ULAHANNAN
FINAL YEAR MSC NURSING

2. WHAT IS COMMUNICATION??
The response of GENERATOR and
RECEVIER are systematically co
related to a REFFERENT STIMULI

3. WHY COMMUNICATION IS
IMPORTANT IN NURSING
•IT IS THE ESSENCE OF
HEALTH CARE
•MAKE POSITIVE IMPACT ON
CLENT AND FAMILY
•IMPART KNOWLEDGE ON
HEALTH PRACTICES

4. CHOICE OF COMMUNICATION
MODE
VERBAL COMMUNICATION
NON VERBAL
COMMUNICATION

5. OTHER MODES……

6. WHICH IS THE BEST??
FACE TO FACE
COMMUNICATION

7. WHY FACE TO FACE
COMMUNICATION
VISUAL AUDITORY KINESTHETIC

8. WHY COMMUNICATION IS AN
INTERGRAL COMPONENT IN
NURSING

9. • Vital to gather information from client
• Confirm the facts from the relatives
• To identify health disability
• To develop Acceptances ,Confidence and
trust worthiness
1. ACCEPTANCE AND TRUST

10. 2.PRIVILAGED
INFORMATION
• Great value in making
nursing diagnosis
• Confidentiality of
information

11. 3.HEALTH EDUCATION
Educating client and
family on
• Health practices
• Continuity of care
• Follow up

12. COMMUNICATION
AT
DIFFERENT LEVEL

13. STAFF -STAFF
• Happens all the time
• It is for the delivery of quality
and safe care
• Depends on the type of care
practices ,nurses needs to
handover reports of client to
next person involved.

14. STAFF –SUPERIORS
The nurse manager ,doctors and
specialist are the to the nurses by
the virtue of hierarchical level in
the organization, it means that
Each Member Should Maintain
Respect.

15. STAFF- SUBORDINATES
Subordinates means the
Juniors, Aids or other
Hospital assistance
Much of the communication
at this level is for Directing
And Delegation The Work

16. STAFF - CLIENT
• It is the core of nursing services
• Needs to be aware about different
levels or age group of the client
• Choose appropriate mode of
communication to convey message
Should be aware that what can be
communicated and what should be
kept confidential

17. ETHICS OF GOOD
COMMUNICATION SKILL
• Learn to respect others
• Avoid being emotional
• Maintain eye to eye contact
• Present acceptable tone of
voice and body language
• Do not use offensive languages
• Learn to listen