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Importance of communication for hospital
- 1. Importance of Communication for Hospital An overview of various communication channel in Hospital Part -1
- 2. What does a hospital do ?? • Delivers complex Web of human ailment related Services under one roof What makes it more complex ?? • Human Intervention • Congregation of people having different socio, cultural, economical background • Non standardization of services • Burst of Emotional expectation • Time is Life Hospital Ecosystem
- 3. Communication goals for a Hospital
- 4. Hospital Communication Nurse Patient Community / PR Communication with Referring physician Support Staff & Patient Communication Intra/Inter Hospital communication Physician Patient Stakeholders of Hospital Communication
- 5. Communication Challenges for Nurses Language Barrier Distraction Physical Proximity Varying Communication Style Workload Conflict Lack of Information verification Shift Change
- 6. Why do Nurses need a good communication skill?? Patient Satisfaction To initiate action To solve problem To interpret or explain To Exchange information
- 10. Funny facts on Tone & Voice The pitch & the distinctive tone might predict different meaning for different tone • “Oh” can mean • You Surprised me • I made a mistake • You are a pain in the neck • You made me so happy • I am bored • I am fascinated • I don’t understand
- 11. Body Language
- 12. Giving his opinions or ideas and is doing the talking. Listening rather than speaking.
- 13. Eye Contact • Most important non verbal communication tool • Eyes can say a lot without even uttering a word • It shows people are interested & their respect • Important to gauge other person’s response • Indicates Acknowledgement & respect
- 14. Active Listening When you talk, you are only repeating what you already know. But if you listen you may learn something new.
- 15. Treat them as a family : Expediency • Faster response • Guide them to solve their problem Communication • Get in touch with your patient regularly • Wish them on their special day • Listen properly & then respond Personalization • Understand more about the patient • Understand what they are looking for & arrange the services accordingly
- 16. Build Trust, make an impact Honesty Do what’s Right Effective communi cation Avoid Self Promotion Ready to offer help Gradual Process Express your feeling Admit Mistake When you make a commitment, you build hope. When you keep it, you build trust.
- 17. Show Compassion “A Kind gesture can reach a wound that only compassion can heal “ Sensitivity Sympathy Empathy Motivation/ Care Distress Tolerance Non Judgmental
- 19. Patient Education • Video Presentation • Hands on Learning • Written Material • Cause & Effect Technique • Group Discussion • Discharge Instruction • Save & Record • Using Model • Question & Answer • Technology
- 20. Verbal Communication “French is a language that turn dirt in to romance” • Listen carefully with 100% attention • Eliminate Noise • Never undermine a person • Speak slowly & get your point clarified • Use right tone
- 21. Reference • https://businesspartnermagazine.com/tips-developing-deep-personal-relationships-with-customers/ • https://www.nursechoice.com/traveler-resources/10-essential-nurse-communication-skills-for-success/ • https://carrington.edu/blog/top-10-soft-skills-needed-health-care/ • https://patientengagementhit.com/features/effective-nurse-communication-skills-and-strategies • https://online.regiscollege.edu/blog/importance-communication-health-care/ • https://www.ausmed.com/cpd/guides/communication-skills • https://www.slideshare.net/NehalMehta2/communication-with-patients • https://www.slideshare.net/wicaksana/art-of-communication-for-hospital • https://blogs.aca-it.be/nonverbal-communication-tips-freelancers/ • https://www.slideshare.net/wicaksana/effective-communication-skills-9713637 Sl21 • https://www.nursebuff.com/patient-education/ • https://libguides.llu.edu/c.php?g=429395&p=2929607 • https://blog.hhs1.com/the-importance-of-communication-in-healthcare