This PPT includes important details of communication and with nursing context.

1. COMMUNICATION
(With the context to NURSING)
Prepared by:
MR.VIJAYARADDI VANDALI
FACULTY
DEPARTMENT OF NURSING
KOMAR UNIVERSITY OF SCIENCE & TECHNOLOGY

2. CONTENT of COMMUNICATION
• Introduction of communication
• Definition of communication
• Types of communication
• Principles of communication
• Elements of communication
• Process of communication
• Speaking with the patient
• Nurse-Patient Relation (NPR)
• Therapeutic communication
• Effective nurse communication
• Barriers of communication
• Conclusion
• Queries/doubts/questions……………..?
• References
• Thank you
•

3. INTRODUCTION TO COMMUNICATION
Nursing as a health care science, focuses on serving the needs of human
as a bio-psychosocial and spiritual being. Its practice requires not only
scientific knowledge, but also interpersonal, intellectual and technical abilities
and skills. This means a composition of knowledge, clinical work and
interpersonal communication
Good communication between nurses and patients is essential for the
successful outcome of individualized nursing care of each patient. To achieve
this, however, nurses must understand and help their patients, demonstrating
courtesy, kindness and sincerity.

4. DEFINITION of COMMUNICATION
Communication is a process of exchanging information,
ideas, thoughts, feeling and emotions through speech signals,
writing or behavior. In communication process, a sender
encodes a message and then using a medium and send it to
appropriate feedback using a medium.
Communication is a vital element in Nursing in all areas
of activity and in all its interventions such as prevention,
treatment, therapy, rehabilitation, education and health
promotion.

8. TYPES
Verbal communication:
It is refers to the form of communication in which message is
transmitted verbally, communication is done by word, mouth and a
piece of writing. Objective of every communication is to have people
understood what we are trying to convey.
Non-verbal communication:
• Through signs & symbols.
• Non-verbal can go without verbal communication.
• Verbal can’t go without non-verbal communication.

9. PRINCIPLES OF COMMUNICATION
1. Communication is never unidirectional. It is an interaction in which
ach sender becomes receiver and vice versa.
2. Communication is an intrinsic characteristic of human nature. Nobody cannot
communicate. Communication has content and value.
3. Communication is never unidirectional.
4. Communication assists in the performance of accurate, consistent and easy
nursing work, ensuring both the satisfaction of the patient and the protection of
the health professional.
5. Communication also happens without words.
6.It is an ongoing process.

10. ELEMENTS of COMMUNICATION
Seven major elements of communication process are:
(1) Sender
(2) Ideas
(3) Encoding
(4) Communication channel
(5) Receiver
(6) Decoding and
(7) Feedback.

12. COMMUNICATION PROCESS

13. COMMUNICATION PROCESS
• 1. Sender: The sender or the communicator generates the message and conveys it to the receiver. He is the source and the
one who starts the communication
• 2. Message: It is the idea, information, view, fact, feeling, etc. that is generated by the sender and is then intended to be
communicated further.
• 3. Encoding: The message generated by the sender is encoded symbolically such as in the form of words, pictures,
gestures, etc. before it is being conveyed.
• 4. Media: It is the manner in which the encoded message is transmitted. The message may be transmitted orally or in
writing. The medium of communication includes telephone, internet, post, fax, e-mail, etc. The choice of medium is
decided by the sender.
• 5. Decoding: It is the process of converting the symbols encoded by the sender. After decoding the message is received
by the receiver.
• 6. Receiver: He is the person who is last in the chain and for whom the message was sent by the sender. Once the receiver
receives the message and understands it in proper perspective and acts according to the message, only then the purpose of
communication is successful.
• 7. Feedback: Once the receiver confirms to the sender that he has received the message and understood it, the process of
communication is complete.
• 8. Noise: It refers to any obstruction that is caused by the sender, message or receiver during the process of
communication. For example, bad telephone connection, faulty encoding, faulty decoding, inattentive receiver, poor
understanding of message due to prejudice or inappropriate gestures, etc.

15. SPEAKING WITH THE PATIENT
Communication between health officials-in this case nurses-and patient is a
process that begins with the first contact of the two and lasts as long as the therapeutic
relationship. The nurse, who wants to create the right relationship with the patient, must win
him/her from the first moment. This will happen if the conversation is held in appropriate
conditions.
The patient should feel comfortable with the nurse, but the latter should protect
his/her prestige and not give rise to misunderstandings.
communication with the patient requires ample time. Each patient has his own
way and pace to reveal his problem, but it takes some time to get to know the nurses and
feel the confidence necessary to face them. The patient should have the feeling that the time-
whether it is five minutes or an hour-is entirely his.
Another important requirement for proper and successful communication between
nurses and patients is frankness and honesty. The discussion with the patient should leave
no suspicions, doubts and misunderstandings.

17. THERAPAUTIC COMMUNICATION
• Communication between health officials-in this case nurses-and
patient is a process that begins with the first contact of the two and
lasts as long as the therapeutic relationship. The nurse, who wants to
create the right relationship with the patient, must win him/her from
the first moment.

19. What is effective NURSE COMMUNICATION?
To achieve the best communication with patients, nurses must be
prepared to learn, understand and apply various aspects and applications of
communication in various fields of nursing. Emphasis must be placed “on the
importance of communication between nurse and patient and nursing
education must focus on the communication skills of nurses.”
Likewise, (patient) communication is rarely “unidirectional” and the
failure by nurses to recognize two-way communication can lead to negative
conclusions and attitudes. However, communication is not only verbal; it can
happen without words, and is an ongoing process. Non-verbal communication
is expressed by facial expressions, gestures, posture and physical barriers, such
as distance.

20. CONTD…
• Good communication helps patients/clients feel at ease: It’s common for people
who need health care services to feel anxious about their health,
• Good communication helps patients/clients to feel in control: It’s easy for people
to feel that they give up all control of their lives once they enter the health system.
• Good communication makes patients/clients feel valued: The most precious
thing we can give to another person is our time. When we show we’re prepared to
lay aside all the other things we need to do to spend time with someone, to listen to
them, get to know them and understand how they are feeling, we’re showing that
we really value that person.

23. CONCLUSION
Communication with the patient is an individual part of the ‘long art’
of Hippocratic medicine. It is not only based on an innate ability that varies
from person to person, but also on the necessary training and experience that one
acquires during exercise. The need also for education in communication has
been recognized worldwide. The results of this will be to demonstrate
greater understanding among patients with greater benefit to patients and
personal satisfaction to nurses in the performance of nursing.
Good communication also improves the quality of care provided to
patients, which is observed in the results. Additionally, it is considered an
inalienable right and a prerequisite for building a genuine and meaningful
relationship between patients and nurses and other health professionals

24. REFERENCES
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and announcement of bad news. Medical Time Northwestern
Greece. 2010;6(Supplement):43–49.
5. Papadantonaki A. Communication and Nursing. Nosileftiki. 2006;45(3):297–298.
6. Wikström BM, Svidén G. Exploring communication skills training in undergraduate nurse
education by means of a curriculum. Nursing Reports. 2011;1(1):e7–e7.
7. Verderber R. London: Wadsworth Publ Co; 1998. The art of communication.
8. Jason H. Communication skills are vital in all we do as educators and clinicians. Education
for Health. 2000;13:157–160.
9. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3990376/
10. https://rcni.com/hosted-content/rcn/first-steps/communication-methods
11. https://tigerconnect.com/blog/nine-ways-nurse-communication-improves-deliver-healthcare/

25. Any
QUERIES/DOUBTS/QUESTIONS………..?

26. THANK YOU