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Effective communication
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- 2. Communication in theworkplace is vital to an organization’s ability to operate smoothly and productively. Vertical and lateral communication leads to improved overall company performance.
- 3. Upward communication •The flow of information to higher levels within an organization • Involves feedback, empowers employees, and increases job satisfaction Downward communication • Information passed down from superiors or managers • Increases worker happiness
- 4. Overall, the flowof communication in the workplace is very important to workers and therefore to the overall success of an organization. Employees want to be sure that they are receiving thorough and truthful information from superiors, and that they are able to share their own ideas, thoughts and concerns.
- 5. Communication Styles inthe Workplace People are hard-wired with different communication styles, which is important to note because successful communication requires that someone who is receiving information from another person gets the message and correctly interprets it.
- 6. Four Main Communication Styles 1. Interpersonal (Relator) 2. Affective (Socializer) 3. Cognitive (Thinker) 4. Behavioral (Director) http://www.insteplimited.com/pdf/SKILLS/Communication_Styles.pdf
- 7. Interpersonal/Relator Relatorseasily and readily express their thoughts and feelings Generally think at a more conscious level and slower pace More relationship-oriented and prefer unobtrusive interactions
- 8. Affective/Socializer Socializersprefer to work with others rather than alone Generally interact with a fast-paced communication style Can be interpreted as aggressive
- 9. Cognitive/Thinker Thinkersare analytical in their approach Have a more closed, personal style Often take time to feel comfortable revealing ideas and information about themselves to others
- 10. Behavioral/Director Directorsare typically competitive and aggressive in nature Independent and results-oriented Less focused on the impact felt by others
- 11. Communication Among Different Styles In order to establish effective communication amongst people that inherently operate with different communication styles, it is important to avoid misinterpretation of messages and motives and instead develop a means of learning and understanding.
- 12. Connecting with Relators Seek out and listen to their opinions and ideas. Allow them time to make decisions without pressure. Encourage them to express concerns or opinions without aggressive opposition. Try to reach a mutual agreement on work goals and deadlines.
- 13. Connecting with Socializers Allow time for socializing in meetings. Confirm and follow up on any agreements that they have made. Discuss experiences, people, opinions and facts, and attempt to support your ideas with opinions of people they respect. Ask about, and respect, their “gut” feelings. Seek a balance between fun and achieving results.
- 14. Connecting with Thinkers Speak and behave in a more formal manner. Present options along with the pros and cons of an idea. Be punctual and follow up in writing. Ensure that information is presented in an organized and comprehensive manner. Recognize that options considered risky are generally not welcomed.
- 15. Connecting with Directors Get straight to the point and avoid over-explaining or repeating yourself. Be sure to be well-prepared and organized. Be punctual and speak in a fast pace. Focus on the results that are to be achieved.
- 16. Effective Communicators •Those able to learn the different communication styles of others, recognize and adapt to them. • This is important whether someone is sharing or receiving information.
- 17. Cooperation and Efficiencyin the Workplace The ability to communicate effectively is essential to successful cooperation of coworkers. When there is clear communication throughout an organization, it creates an environment in which labor and tasks can be organized efficiently, initiatives are known and pursued, and profitability is maximized.