75% of long-term job success depends on Soft Skills! CEOs and HR Managers today are suggesting that companies can do better if they hire people with good soft skills and then train them to develop their hard skills in the area of specialization. Soft Skill is a personal attributes that enable someone to interact effectively and harmoniously with other people.
If you are looking for a presentation to learn the basics quickly then the algorithm has brought you to the right place. Happy learning!
The overused cliche “it’s not what you know, but who you know” may be one of the most powerful success strategies ever spoken. We’ve all met
that dynamic, charismatic person that just has a way with others, and has a way of being remembered. We are In awe of his/her ability to access
and create opportunities with ease.
This workshop will help participants work towards being that unforgettable person by providing communication skills, tips on making an impact, and
advice on networking and starting conversations.
By the end of this workshop, participants will be able to answer the following questions:
1) How can I improve my ability to listen?
2) What are differences between a weak and powerful communicator?
3) What role does “non-verbal” communication play in my effectiveness?
4) How can I break the ice and start conversations that lead to meaning connections?
5) What interpersonal skills are critical for leading and working with teams?
6) What are behaviors and common mistakes that impact interpersonal effectiveness and team success?
7) How can I influence and engage others?
8) How can I express my opinion and remain respectful?
9) How can I make a good impression and build my emotional intelligence?
Objectives--- Learn group activities to help clients...
~ Explore why it is important to develop interpersonal skills
~ Identify the goals of interpersonal skill development
~ Explore why the relationship with self is vital in developing healthy relationships with others
~ Identify personal vulnerabilities which may impact interactions with others
~ Discuss boundaries, why they are important and common boundary issues
~ Explore resentment and jealousy and how to help clients address these feelings
~ Help clients develop a plan for nurturing relationships
75% of long-term job success depends on Soft Skills! CEOs and HR Managers today are suggesting that companies can do better if they hire people with good soft skills and then train them to develop their hard skills in the area of specialization. Soft Skill is a personal attributes that enable someone to interact effectively and harmoniously with other people.
If you are looking for a presentation to learn the basics quickly then the algorithm has brought you to the right place. Happy learning!
The overused cliche “it’s not what you know, but who you know” may be one of the most powerful success strategies ever spoken. We’ve all met
that dynamic, charismatic person that just has a way with others, and has a way of being remembered. We are In awe of his/her ability to access
and create opportunities with ease.
This workshop will help participants work towards being that unforgettable person by providing communication skills, tips on making an impact, and
advice on networking and starting conversations.
By the end of this workshop, participants will be able to answer the following questions:
1) How can I improve my ability to listen?
2) What are differences between a weak and powerful communicator?
3) What role does “non-verbal” communication play in my effectiveness?
4) How can I break the ice and start conversations that lead to meaning connections?
5) What interpersonal skills are critical for leading and working with teams?
6) What are behaviors and common mistakes that impact interpersonal effectiveness and team success?
7) How can I influence and engage others?
8) How can I express my opinion and remain respectful?
9) How can I make a good impression and build my emotional intelligence?
Objectives--- Learn group activities to help clients...
~ Explore why it is important to develop interpersonal skills
~ Identify the goals of interpersonal skill development
~ Explore why the relationship with self is vital in developing healthy relationships with others
~ Identify personal vulnerabilities which may impact interactions with others
~ Discuss boundaries, why they are important and common boundary issues
~ Explore resentment and jealousy and how to help clients address these feelings
~ Help clients develop a plan for nurturing relationships
Communication and Interpersonal SkillsTimothy Wooi
Interpersonal skills are the attitudes and habits that make workers at any seniority level valuable employees and contributing members of the work environment.
Interpersonal skills comes from the root word Interaction & Person. In other words it is the communication among two or more persons.
They include communication and social skills, teamwork, problem solving and critical thinking, and professionalism (time management and appearance).
Course Purpose
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
- different behavioral styles and learn to modify your behavior to achieve best results
- how to stay present 'in the moment', 'listen for intent', and influence your listener positively
- how to give and receive constructive feedback as a way to build better relationships to demonstrate assertive behavior
- how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
In today’s workplace, competition is defined by limited spaces – internally, and externally by high unemployment, having the technical skills and knowledge is no longer enough for employees to excel in the workplace.
How to communicate effectively and get things doneSridhar laxman
Communication is the lifeblood of organizations. In an era of internet and social media, effective communication skills are extremely important for career and business success.
For more Information
Visit : http://sridharlaxman.com
Common Communication Mistakes- Online Communication should be as errror free ...Babu Appat
We do reach out to a wide range of audience distributed in large geographical area over the world now, with great ease thanks to the developments in the field of information and computer technology. We have to ensure these communication is done in an error free manner all the time. We will not be able to meet them personaly, sometimes, to correct an error happened in communicating to them. It's not additionally bettered with body language. So we have to play well with the language we use.
Hey everyone,
This is my new and improved soft skills training. The old version was done in 2006, this version was update 4.18.2016 and a lot has changed. Enjoy the music and class conversation. Print off slide 27 (60 Soft Skills) to hand out to your trainees.
Happy Teaching,
Kathleen
Techniques for Managing a Diverse TeamManaging a diverse teamT.docxmattinsonjanel
Techniques for Managing a Diverse Team
Managing a diverse team
Think about a great manager who's really motivated you in the past. What comes to mind? Many people describe such managers as fair, respectful, encouraging, objective, clear, and good listeners. The key in a diverse work environment is to be this way with everyone, and not only with the employees you feel comfortable with. Managing a diverse team requires a commitment to demonstrate these kinds of behaviors with everyone on the team.
The more you can really connect with each of your team members, the more you'll be able to create a highly productive environment. Once you've established your initial approach to managing diversity by building diversity awareness in yourself and your team, you need to use different techniques to maintain the approach. The techniques for managing a diverse team are to communicate inclusively, consider individual needs, delegate fairly, and evaluate objectively.
Communicating inclusively
The first technique, communicating inclusively, means being careful that your language doesn't make anyone feel marginalized. All team members should feel comfortable and know their contributions matter. And listening is one of the most important communication skills. Listen actively to what team members have to say to be sure you understand what they're trying to communicate. You also have to be clear when you communicate. Especially in diverse environments, you need to check to make sure all team members understand you.
In addition to listening well and being clear, to communicate inclusively you can use two specific techniques:
1. be open – share all appropriate information, recognize and accept differences, change, and new ways of doing things, and respond honestly
2. use inclusive language – call people by their preferred names, avoid stereotypes, and avoid using metaphors that may exclude someone
Do you know the background of each of your team members? Demonstrating an open and flexible mind is easier when you know who you're communicating with. Remember that communication is a two-way process, and every team member has had experiences that have shaped their views, opinions, and biases. You also have opinions and biases. So you'll need to adjust your language in a way that helps all your employees feel like part of the communication process, especially when they come from backgrounds different from your own.
Because language is powerful, you need to be careful you don't use language that makes others feel excluded. Inclusive language is nonsexist and nonracist. Some people think using "politically correct" phrasing is a trivial matter, but words can shape people's realities. Not many little girls grow up wanting to be a "chairman." But children of either gender can see themselves as a "chairperson."
You can use more inclusive language in several different areas:
· gender – Avoid gender-specific pronouns, and don't use language that suggests human beings only come ...
Communication and Interpersonal SkillsTimothy Wooi
Interpersonal skills are the attitudes and habits that make workers at any seniority level valuable employees and contributing members of the work environment.
Interpersonal skills comes from the root word Interaction & Person. In other words it is the communication among two or more persons.
They include communication and social skills, teamwork, problem solving and critical thinking, and professionalism (time management and appearance).
Course Purpose
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
- different behavioral styles and learn to modify your behavior to achieve best results
- how to stay present 'in the moment', 'listen for intent', and influence your listener positively
- how to give and receive constructive feedback as a way to build better relationships to demonstrate assertive behavior
- how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
In today’s workplace, competition is defined by limited spaces – internally, and externally by high unemployment, having the technical skills and knowledge is no longer enough for employees to excel in the workplace.
How to communicate effectively and get things doneSridhar laxman
Communication is the lifeblood of organizations. In an era of internet and social media, effective communication skills are extremely important for career and business success.
For more Information
Visit : http://sridharlaxman.com
Common Communication Mistakes- Online Communication should be as errror free ...Babu Appat
We do reach out to a wide range of audience distributed in large geographical area over the world now, with great ease thanks to the developments in the field of information and computer technology. We have to ensure these communication is done in an error free manner all the time. We will not be able to meet them personaly, sometimes, to correct an error happened in communicating to them. It's not additionally bettered with body language. So we have to play well with the language we use.
Hey everyone,
This is my new and improved soft skills training. The old version was done in 2006, this version was update 4.18.2016 and a lot has changed. Enjoy the music and class conversation. Print off slide 27 (60 Soft Skills) to hand out to your trainees.
Happy Teaching,
Kathleen
Techniques for Managing a Diverse TeamManaging a diverse teamT.docxmattinsonjanel
Techniques for Managing a Diverse Team
Managing a diverse team
Think about a great manager who's really motivated you in the past. What comes to mind? Many people describe such managers as fair, respectful, encouraging, objective, clear, and good listeners. The key in a diverse work environment is to be this way with everyone, and not only with the employees you feel comfortable with. Managing a diverse team requires a commitment to demonstrate these kinds of behaviors with everyone on the team.
The more you can really connect with each of your team members, the more you'll be able to create a highly productive environment. Once you've established your initial approach to managing diversity by building diversity awareness in yourself and your team, you need to use different techniques to maintain the approach. The techniques for managing a diverse team are to communicate inclusively, consider individual needs, delegate fairly, and evaluate objectively.
Communicating inclusively
The first technique, communicating inclusively, means being careful that your language doesn't make anyone feel marginalized. All team members should feel comfortable and know their contributions matter. And listening is one of the most important communication skills. Listen actively to what team members have to say to be sure you understand what they're trying to communicate. You also have to be clear when you communicate. Especially in diverse environments, you need to check to make sure all team members understand you.
In addition to listening well and being clear, to communicate inclusively you can use two specific techniques:
1. be open – share all appropriate information, recognize and accept differences, change, and new ways of doing things, and respond honestly
2. use inclusive language – call people by their preferred names, avoid stereotypes, and avoid using metaphors that may exclude someone
Do you know the background of each of your team members? Demonstrating an open and flexible mind is easier when you know who you're communicating with. Remember that communication is a two-way process, and every team member has had experiences that have shaped their views, opinions, and biases. You also have opinions and biases. So you'll need to adjust your language in a way that helps all your employees feel like part of the communication process, especially when they come from backgrounds different from your own.
Because language is powerful, you need to be careful you don't use language that makes others feel excluded. Inclusive language is nonsexist and nonracist. Some people think using "politically correct" phrasing is a trivial matter, but words can shape people's realities. Not many little girls grow up wanting to be a "chairman." But children of either gender can see themselves as a "chairperson."
You can use more inclusive language in several different areas:
· gender – Avoid gender-specific pronouns, and don't use language that suggests human beings only come ...
Emotional intelligence how to utilize emotional intelligence in the workplaceChloe Cheney
Emotional Intelligence is important for anyone who wants to excel in personal and professional life. Here's how to use emotional intelligence in the workplace:
Getting along with people is very important for the success of any organized activity, this is particularly so because most work is accomplished by working together. Interpersonal Relations are very important in securing success and happiness, not just at the work place, but everywhere else, including our own sweet home. Ability to get along well, with people and circumstances is very important.
On the Job SuccessIn this section, we will cover some basic tips.docxhopeaustin33688
On the Job Success
In this section, we will cover some basic tips and techniques that might help you succeed once you have landed that great job and are ready to start your career. Like all the information included, there is no golden ticket or cheats along the way. Instead, these best practices and suggestions are a collection of common knowledge and proven experience.
Being successful at work has a lot to do with your attitude and candor. Your personal characteristics as well as your behaviors in groups and the organization as a whole reflect on your performance and ability. The recognition and development of your soft skills as well as your ability to adapt to organizational culture, understand power, and create healthy relationships with your supervisor and peers will more often than not help you become a more successful employee. We will also discuss how to become knowledgeable about your job, how to execute and excel in your given responsibilities, and what some of the advantages are to continue your education as a lifelong learner. The follow sections will elaborate on these strategies to employ that can lead to greater job success.
A Positive Attitude and Other Tips for a New Job
Especially when you start a new job, there are a lot of things you need to learn. It probably won’t be expected that you know how to do all of your job duties perfectly when you first arrive but by presenting yourself appropriately and by properly managing the areas that you can control, you will find that the rest will come pretty easily. Most of the following tips and techniques are good suggestions for a new position but should continue even after you are more established with a company.
· Stay positive. Forget the wrist; it’s all in the attitude. Keeping a positive attitude about your responsibilities, new tasks, challenges, and the company as a whole is an amazing step toward success. Your enthusiasm and eagerness to try new things, handle pressure and frustrations, and stay optimistic through diverse situations will not only keep you in good spirits professionally but will make you a stand out for new opportunities and a pleasure to work with.
· Try your hardest and learn from mistakes. It could be interpreted to be two separate actions but your ability to give 100% of your effort is actually very closely tied to the errors you will make. Mistakes are inevitable; you will make them. Be accountable for your actions by being able to say that did your very best and takeaway a lesson learned to avoid the same mistake again later.
· Be respectful. There are many things to learn from your new colleagues. Demonstrate your willingness to learn from their experience by valuing their opinions, being grateful of the assistance they offer, and treating everyone (no matter their position in the company) with the respect you feel you deserve in return.
· Be a team player. It is not likely that your job functions will be completely autonomous. You will most likely.
Problem Solving and Becoming a ProfessionalField MattersDaliaCulbertson719
Problem Solving and Becoming a Professional
Field Matters
Learning how I fit within social work
Exploring macro practice
Working directly with client/patients
How to ethically operate an organization
Learn how to advocate for specific populations
To apply knowledge gained from courses
Learning about group facilitation and evidence-based practices
Learning more about the day to day role of a social worker
How to support patients needs
Gain hands on experience
Gain a better understanding of policy/law
Finding out what area of social work I would like to pursue
Gaining more knowledge of resources
2
MARSHA LINEHAN - Interpersonal Effectiveness
MARSHA LINEHAN - Interpersonal Effectiveness
Being an “Engaged” Intern
Having foundational understandings
Seeking engagement benchmarks
Demonstrating personal quantities and competencies
Attitudes & Values Reflection Skills Knowledge
Communication Skills Empowerment Personal Resources
Field Practicum Policies p 61-67
Attendance
Distance from Columbia
Transportation to field
Transporting clients
Client confidentiality
Employment-based FP
Publications & Presentations
Student performance outside of field
Student well-being in field
Resolutions of Problems
Unexpected breaks in field
No fault reassignment
Termination from field
Dual Relationships
Staying at same organization
Resolution of Problems in Field Placement Procedure
Step 1: Discuss concerns directly with your Field Instructor
Step 2: Develop a plan with your Field Instructor and inform your Field Liaison
Step 3: Contact your Field Liaison if problems persist
Step 4: Meet with your Field Liaison to develop a course of action and involve Dr. Reitmeier when appropriate
Step 5: Request a change in placement if still no resolution
Step 6: Submit formal written request to change placements to Dr. Reitmeier
Talking to your Field Instructor
Depending upon the nature and severity of the problem, the student should discuss the difficulties with the field instructor
Although initiating such a discussion may be uncomfortable, being able to advocate for one’s own needs is an important step to becoming an effective advocate for clients
If the problem is one that cannot be discussed with the field instructor or if previous discussions have not alleviated the problem, the student should then contact the field liaison
Working through Discomfort
Difficult conversations are an inevitable part of social work practice, whether they are with clients or colleagues
Most people want to avoid conflict and potentially stressful situations – this is human nature
The longer you wait to have these important conversations, the more it will affect your relationship with the person
Developing confidence in navigating tough conversations is at the heart of interpersonal skills
Let’s explore an interpersonal effectiveness skill!
Interpersonal Effectiveness Skills
Interpersonal effectiveness, at its most basic, refers to the ability to interact with ot ...
1. PSYC 126
PERSONALITY ENHANCEMENT
Chapter 7 COMMUNICATING WITH COWORKERS AND SUPERVISORS
Fitting In and Getting Along
Good human relations skills improve communication,
increase productivity, and make the work environment
more pleasant.
You will not be successful if you cannot fit in and get along
with others.
When workplace relationships are positive, even heavy
workloads or tight schedules can seem less burdensome.
Positive Traits to Acquire
Cheerfulness is a state of mind, or an “inner attitude.” A
cheerful person communicates a good spirit and dispels
gloom.
Sense of Humor can help you cope better with pain,
enhance your immune system, reduce stress, and even
help you live longer.
Tact is the ability to say or do the right thing without
hurting another person’s feelings. Tact is sensitivity to
what is appropriate in dealing with others, including the
ability to speak or act without offending others.
Empathy is the ability to look at situations through the
eyes of others—“to walk in another’s shoes.” It has two
components—recognizing another’s feelings (a perception
skill) and responding to those feelings (a communication
skill).
Dependability, by being as good as your word, meeting
deadlines, and being at work every day and on time.
Resourcefulness, to use creativity and ingenuity to resolve
the problem or deal with the situation.
Team Spirit, when you commit to company and
department goals and cultivate positive relationships with
others.
RELATIONSHIP BUILDERS
To form positive relationships with your coworkers:
Focus on your work, not on what others are doing.
If you have a problem with someone, talk with that
person—not everyone else in the workplace.
Don’t use your coworkers as therapists.
Treat others as you would like to be treated.
Don’t brag about your salary, promotion, children, or
possessions.
Avoid monopolizing shared equipment.
Look for favorable qualities in others.
Return items that you borrow.
Don’t manage your personal life at work. Pay bills, place
online orders, and talk to your friends on your own time.
Be as good as your word. If you say you will do something,
do it.
Understand the limits of your authority and stay within
your boundaries.
Negative Traits to Avoid
Resentment is a feeling of displeasure, ill will, and deep
anger over something you believe (correctly or incorrectly)
to be a wrong or an insult to you.
o Action + Enjoyment – Resentment = Proper
Perspective
Irritating habits are “little things,” but in a busy work
environment where many people are stressed, an irritating
habit may put someone “over the edge.”
Envy and Jealousy: Resentfully desiring something that
someone else has is called envy. Jealousy is a feeling of
rivalry toward one who you believe has an advantage over
you.
Self-pity is feeling sorry for yourself without looking at the
good things in life.
Workplace Grapevine
Gossip distracts workers, wastes valuable work time,
causes anxiety and can result in hurtful rumors. Gossip
tends to surface when people are curious about a situation
and the facts are not available. When this happens,
speculation begins and the informal communication
network known as the “grapevine” goes into action.
Becoming a Team Player
Team is an identifiable group of people who are
committed to a common purpose for which they hold
themselves accountable.
Teamwork refers to people working together
cooperatively to accomplish established team goals and
objectives.
What Makes a Team Effective?
Group Ownership
Open Communication
Clear Leadership
TEAMS IN THE WORKPLACE
ADVANTAGES DISADVANTAGES
Provides for a larger pool of
ideas.
Some individuals are not
compatible with teamwork.
Results in more work being
accomplished in less time and in
better quality products.
Team commitments may
overshadow personal desires.
Interaction among team
members enhances the
knowledge of the whole team.
Management may recognize
group achievement rather than
individual achievement.
The potential exists for greater
acceptance and understanding
of team-made decisions.
Workers must be selected to fit
the team as well as have the job
skills required.
Less experienced workers have
the opportunity to learn from
more experienced workers.
Needless meetings may result in
wasted time.
Helps all workers grow by
exposing them to more
viewpoints.
“free-riding” on teams may
occur.
Team commitment may
stimulate performance,
motivation, and attendance.
One person’s negativity can
demoralize an entire team.
2. What is a Team Player?
Team player is someone who emphasizes group accomplishments
and cooperation rather than individual achievement.
Committed to a Common Goal
Shares Information, Ideas, and Praise
Cooperates and Supports
Embraces Change
What is a Virtual Team?
A virtual team is a group of people physically separated by time
and/or space and whose members primarily interact electronically in
cyberspace.
Working with Your Supervisor
A supervisor is an employee whose key responsibility is to ensure
that the employees being supervised—sometimes called the
supervisor’s direct reports or subordinates—produce the assigned
amount of work on time and within acceptable levels of quality.
How Do You View Your Supervisor?
Leadership Styles is the method a supervisor uses to manage and
communicate with people who directly report to him or her.
The Laissez-Faire Leader gives responsibility to employees
to carry out their duties without a great deal of direction
or close supervision.
The Democratic Leader encourages employees to
participate in the management process.
The Autocratic Leader is an “in charge” person who
exercises unlimited power or authority.
What Your Supervisor Expects of You?
Accountability
Dependability
Loyalty
Enthusiasm
Adaptability
RELATIONSHIP BUILDERS
To form a positive relationship with your supervisor:
Keep your supervisor informed of the progress of your
work.
Be aware of your supervisor’s expectations, strengths,
weaknesses, and leadership styles.
Do not try to change your supervisor. Try to adapt to his or
her leadership style.
Know your supervisor’s goals and understand how your
job contributes to meeting those goals.
Be sure that your priorities are in agreement with those of
your supervisor.
Ask for feedback on your job performance.
Be honest about problems and admit your mistakes.
Avoid wasting your supervisor’s time with things you can
handle yourself.
Be flexible and open to new technologies and changing
priorities.
Special Situations
Sharing Your Ideas
Calling Attention to Problems—and Alternative Solutions
What to Expect of Your Supervisor?
Clear Performance Expectations
o Job description
Proper Materials and Equipment
Performance Evaluations
Recognition
Communicating Electronically
E-MAIL
o Proper Use of E-Mails
Organize your thoughts
Use the subject line effectively
Keep the message brief and to the
point
Be conscious of the tone
Be informal, not sloppy
Use short paragraphs and blank lines
between each paragraph
Proofread the message before hitting
“Send”
Make sure attachments are attached
Include a signature block
Do not send inappropriate messages
Do not include usernames, passwords,
credit card information, or social
security numbers.
o E-Mail Etiquette
Respond quickly
Be considerate
Consider file size
Be sparing with group e-mail
Do not send chain letters, virus
warnings, or junk mail
Avoid using the “high priority,”
“urgent,” and “important” flags
Avoid using abbreviations and
emoticons
Text Messaging and Voicemail
o Text Messaging (or texting) is a term for sending
short messages (160 characters or fewer,
including spaces) from a mobile device to a cwll
phone, PDA, or pager.
Keep your messages brief
Be patient
Remember that text messages are not
private
Text at appropriate times
o Voicemail is a centralized electronic system of
managing telephone messages for a large group
of people. Used broadly, the term voicemail
3. refers to any system of sending, receiving, and
storing voice messages, including answering
machines.
Record a clear, concise, and
professional message.
Leave clear, succinct, and professional
messages for others.
Repeat your contact information.
Re-record your message if you don’t
feel you have communicated clearly.
After an absence (momentary or
longer), check your messages
POINTS TO REMEMBER:
The following traits are essential to fit in and get along in
the workplace: cheerfulness, a sense of humor, tact,
empathy, dependability, resourcefulness, and team spirit.
Negative traits to avoid include resentment, irritating
habits, envy, jealousy, and self-pity.
Gossip is a form of workplace communication. Verify the
accuracy of the information and do not pass along
information that may be hurtful to another.
Characteristics of an effective team are group
understanding, open, communication, and clear
leadership.
Team players know their role and embrace team goals.
They share information, support each other, and are
flexible.
Members of a virtual team interact electronically for the
most part.
Know your supervisor’s leadership style (laissez-faire,
democratic, or autocratic) and the characteristics of that
style.
Supervisors expect employees to be accountable,
dependable, loyal, enthusiastic, and adaptable.
Employees expect supervisors to provide clear
expectations for the work, appropriate equipment and
materials, fair performance evaluations, and recognition
when deserved.
E-mail, text messaging, and voicemail are essential
communication tools. Use appropriate etiquette when
using these tools to ensure their effective and proper use.
Reference:
Masters, L.A., et al. (2011). Personal Development for Work and Life.
Cengage Learning Asia Pte. Ltd.
Prepared by:
Mrs. Maria Angela L. Diopol
Instructor