George Μ. Karagiannis, Deputy Secretary-General for Civil Protection, General Secretariat for Civil Protection, Greece - Building and sustaining an integrated national 112 capability
EENA 2021: Emergency communications handling around the World (1/3)
1. Building and Sustaining an
Integrated National 1-1-2 Capability
George M. Karagiannis, PhD, CEM®
Ministry for Climate Change and Civil Protection, Greece
Deputy Secretary General for Civil Protection
2. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
112 Emergency Communications Service
112 Emergency
Communications Service
Unified, multiagency public
safety answering capability
Nation-wide integrated
public alert and warning
system
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3. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
NOCCMC
National Operations Coordination & Crisis Management Center
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4. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
112 is the common emergency number!
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(EENA, 2021)
5. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
Emergency call highlights
• Maritime incidents
➢ Mechanical failures or out of fuel
➢ Boat adrift
➢ Medical incidents onboard
• Emergencies in remote locations
➢ Remote beaches
➢ Canyons and mountains
• Terrorist activities
➢ Bomb threats
• Disasters and emergencies
➢ Earthquakes
➢ Floods
➢ Wildfires
• Cross-border incidents
• False calls
• Calls in multiple languages
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6. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
Connection with Fire Service CAD
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7. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
Maximizing reach
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8. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
An ongoing endeavor
New system
deployment
January 2020
ELS/AML
deployment
July 2020
eCall update
December
2020
Expanding
language
capabilities
September
2021
Roaming AML
deployment
Projected
December
2021
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9. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
Incidents and incoming communications
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10. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
Integrated Public Alert & Warning System
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Local and
Regional
Governments
NOCCMC
Cell Broadcast
SMS/email
Reverse 112
Common Alerting
Protocol
Social Media
Alert dissemination
channels
Citizens
National Operations Coordination
& Crisis Management Center
11. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
Public alert and warning
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Location
Hazard/
Threat
Time Resources
12. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
Deployment and testing
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13. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
Athens, Greece on August 15, 2020
• Fire at a plastics factory in urban area.
• Shelter-in-place alert sent to areas around the
factory.
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14. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
Ianos Medicane: September 17-19, 2020
• Frequency and intensity increasing.
• First Pre-Disaster Emergency
Declaration.
• Five alerts sent to areas in the
medicane’s projected path.
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15. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
2021 Wildland Fire Season
• The use of GR-IPAWS changed the evacuation
paradigm in the country.
• Rapid and effective dissemination of
instructions and other essential information.
• Complement to existing evacuation order
communication options
• Predominantly door-to-door
• August 2021:
• 98 alerts
• 85 evacuation warnings
• 185 residential areas targeted
• ~71k permanent residents (2011 Census)
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(The New York Times, 2021)
16. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
GR-IPAWS statistics
• Evacuation
• Shelter-in-place
• Stay-at-home orders
• Communicate protective
action guidance
• Extreme wildfire danger
warning
• Wildfire near residential
areas warning
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17. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
Integrated PSAP & GR-IPAWS
• Co-located infrastructure → scale economies
• GR-IPAWS communicated as “1-1-2”
• 1-1-2 Call Center provides a readily available point of contact
for people obtaining confirmation of warnings
✓Critically important for evacuation warnings
✓Surge capabilities for addressing call volume spikes generated by
warnings
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18. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
It’s been a team effort all along!
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19. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
Lessons learned
• Sustainable partnerships with
telecommunications sector
• Use multiple technologies
• Educate the public on capabilities
• Plan for surge call handling capabilities
• Anticipate alert snowball effect
• Multi-language alert messages
• Add URL with instructions in alert
messages
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Identify
Document
Analyze
Store
Retrieve
20. EENA Conference & Exhibition 2021 | October 6-8, 2021 | Riga, Latvia | George M. Karagiannis , PhD, CEM®
Thank you for your attention!
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George (Georgios Marios) Karagiannis, PhD, CEM®
Deputy Secretary-General for Civil Protection
Ministry for Climate Change and Civil Protection
E: gmkaragiannis@civilprotection.gr
21. Building and Sustaining an
Integrated National 1-1-2 Capability
George M. Karagiannis, PhD, CEM®
Ministry for Climate Change and Civil Protection, Greece
Deputy Secretary General for Civil Protection