Vincent Geffray, Senior Director Product Marketing, Techwan, an Everbridge Company – SAGA for When Every Second Counts

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SAGA for When
Every Second
Counts
Vincent Geffray
Everbridge/Techwan
October 7th, 2021
The Technology to Help Keep
People Safe

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Joining Forces to Build a Champion in Public Safety

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End-to-end Public Safety Solution
INCIDENT MANAGEMENT
Command & Control
SOP/EOP
Resource Management
Situational Awareness
Residents, Citizens,
Tourists, Visitors,
First Responders
Monitoring
Natural disaster
Manmade disaster
Civil unrest, Intrusion
Terrorist attack
VISIBILITY & AWARENESS
Emergency Calls
e-call to ECC, PSAP
Cell Broadcast
ALL Mobile device (No Opt-in, GDPR)
CRITICAL COMMUNICATIONS
Location-based SMS
Multi-agency incident coordination

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1. National Security Services
+ Ministry of interior, Army, National Police, Border Protection
+ Civil Protection, Civil Defense, Emergency Management
2. Emergency Care, Fire, Law Enforcement
3. Municipalities and Regions
+ Large urban areas/metropolis
+ Special large events (World Cup, Olympic Games, Music
Festivals)
4. Public and Private Security Services
+ Transport Security Department, Airports, Universities, Hospitals
+ Amusement parcs, Enterprise campus (Pharma)
Who We Work With? How SAGA Helps?
Manage Major Crisis
Manage Incidents/Operations
Optimize, Prioritize, Dispatch
Resources
Plan for big events
Manage Emergencies

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Streamline Emergencies & Accelerate the Response
SAGA for:
• Emergency Call Handling and Management
• Multi-agency collaboration and engagement
• Intelligent Resource Mobilisation ​
• Visual Situational Awareness, report, dashboard
Why?
• Improve Medical Emergency
Efficiency
• Optimise Resource Utilisation
• Patient Benefits

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Optimize Your Municipality Operations
SAGA for:
• Special event planning (Sport, Music..)
• Receive and manage intervention requests (vandalism,
clean-up, special event)
• Quickly mobilize or plan, schedule, prioritize ​
• Track activity, report,
• Communicate with the public
Why?
• Increase your municipality
teams’ efficiency
• Increase citizens’ satisfaction

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Your Command & Control Center – National or Local
• SAGA for:
• Receive and manage intervention requests (#17)
• Call qualification, information taking
• Resource allocation, Dispatch, information
sharing, feedback from the field
• Communicate with the public
• Real-time operation monitoring by command ranks
• Post-event review
Why?
• Improve teams’ efficiency
• Increase citizens’ satisfaction

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Largest Command and Control Deployment
Largest Command & Control room in the world
▪ Covers 516 540 km2
▪ 20 million calls per year
▪ 13 million incidents per year
▪ 80 000 mobiles device
▪ 14 000 desktops
▪ 6 000 concurrent users

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Building the European Champion for Public Safety
120+ Technical experts dedicated
to Public Warning, Public Safety
and Civil protection solutions
National Public Warning Presence in Europe
The
Netherlands
Greece
Norway
Sweden
Iceland
United
Kingdom
2018 2020
European leader for Location-
based SMS since 1998
European leader for Cell
Broadcast since 1996
European specialist in
public safety since 2000
2020
• Active member of International telco committees
• Co-defining new standards and technology innovations
Spain

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European Leader in Public Safety and Public Warning
+ Pioneer and on-
going innovator
+ End-to-end
Emergency and
Crisis Management
+ The Most
Experienced
Global Provider
ENGINEERED, BUILT
& SUPPORTED IN EU
COMPLIANT WITH
EECC ART 110
NO 3rd PARTY
DEPENDENCY
Trusted Global
Public Safety
Provider
23+ Countries WW on
each continent
+ Unified multi-
channel Population
Alerting

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Everbridge, a reliable partner with proven experience in Europe
National Public Warning Presence in Europe
The
Netherlands
Greece
Norway
Sweden
Iceland
United
Kingdom
Spain
Emergency and Crisis Management Presence in
Europe
Latvia
France Switzerland
Estonia

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On-going Innovations for Continuous Improvement
Leverage Artificial Intelligence to Improve:
1. The early detection of vital emergencies
2. The emergency resources utilisation

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Thank You,
Questions?

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Product Innovation - Everbridge/Techwan
Conseiller du Commerce Extérieur de la France
Vincent Geffray