Session on: Supporting call-takers/dispatchers decision making and situational awareness Chair: Chair: Stephen Hines, Clinical Practice Learning Manager, London Ambulance Service, United Kingdom An experienced, well-trained call-taker/dispatcher can gather a lot of high quality, vitally important information that can help first responders form an early understanding of what they will be facing upon arrival at the emergency scene. Supporting tools could however help them to do it faster and better!

1. 1
The Future of Emergency Response :
How agencies are operationalizing IoT data
Jessica Reed, European Operations
April 2019

2. 2
Growing Number of Connected Devices & Concern for Safety
78% increase in terrorist
activity across the EU
17.6
billion
IoT connected
devices in 2017
IoT connected
devices in 2018
IoT connected
devices in 2016
20.4
billion
23.1
billion4x growth in mass
shootings (10 yrs)
8x growth in natural
disasters (40 years)
Tech companies want to provide value-add safety services by
sending data to 112 & first responders from connected devicesThe Result
Sources: The OFDA/CRED International Disaster Database, BI Intelligence, Journal of Child
& Family Studies, Global Terrorism Database, Population Reference Bureau, Statista.
Note: Connected devices includes PCs, smartphones, tablets, and IoT.

3. 3
The RapidSOS Clearinghouse is a standards compliant Location Information Server (LIS) and
Additional Data Repository (ADR). The Clearinghouse receives location and other emergency data
from smartphones, apps, and IoT devices (connected cars, wearables, connected homes, etc.) and
securely sends the relevant data to 112/999/911 and first responders.
Connected Devices Clearinghouse Public Safety
RapidSOS Clearinghouse: Secure Link For Life-Saving Data

4. 4
RapidSOS Clearinghouse: Used by 3000+ PSAPs
250M+
Devices in U.S.
3000+
PSAP Integrations;
Growing Weekly
60+
Public Safety Software
Vendor Partners
240M+
Americans Covered

5. 5
The Internet of Things (IoT)
IoT
Connected Homes
Apps/Smartphones Connected Cars
Wearables &
Digital Health

6. 6
Consider the Possibilities: Images/Videos
• Heightened situational awareness
• Can communicate more information
faster than verbal-only call

7. 7
Consider the Possibilities: Smart Home Data
• Life-saving environmental and
occupancy data
• Devices can capture multimedia
• Can communicate more information
faster than verbal-only call
• Potential for device-
triggered calls

8. 8
Example: Connected Home Video

9. 9
Consider the Possibilities: Wearable Data
• Life-saving medical information
• Can communicate more information
faster than verbal-only call
• Potential for device-triggered calls

10. 10
Consider the Possibilities: Connected Car Data
• Life-saving crash and passenger data
• Can communicate more information
faster than verbal-only call
• Potential for device-triggered calls

11. 11
Example: Connected Car Data
An Uber driver in Portland,
OR successfully received
help through the 911
Assistance feature to
protect her passengers

12. 12
How it Looks in the PSAP: Connected Car Data

13. 13
Recommendations for Operationalizing IoT Data in the PSAP
Comprehensive Training Portal● Relevant Data
● Mental Health Awareness
● User Groups/Surveys
● Training
● GDPR Frameworks for
Public Safety

14. 14
4.5M
citizens
25
PSAPs
225K
911 calls monthly
1K
telecommunicators
“It’s additional information and there is nothing to worry
about – it’s not changing how they do business, it’s just
an additional tool.”
Michelle Potts,
Comms Manager Chandler Police Department
Maricopa Region: Utilizing IoT Data Across 25 PSAPs

15. 15
Thank you! Questions?
Jessica Reed
jreed@rapidsos.com