Charles Wilson is applying for a management position. He has over 30 years of experience in parts inventory and management, most recently as the New and Used Car PDI Manager at Northwest Dodge and Sterling McCall Nissan. He possesses skills in purchasing, sales, operations, inventory control, and department/project management. Wilson aims to contribute his talents for meeting deadlines, managing personnel, and controlling costs to increase customer satisfaction and profits.

1. Charles Wilson
1514 Chandler Park Lane, Fresno, Texas 77545 832-277-7558 netfreee1@yahoo.com
Dec 19, 2016
I am writing in response to the Management position open at this time with your
company.
I am a talented Management professional, with skills and experience in Purchasing,
Sales, Service, Business Operations and Inventory Control. I offer significant abilities in
the areas of department and project management, and am very familiar with overseeing
multiple jobs simultaneously. I have experience with Reynolds & Reynolds ERA and
ADP Drive.
• My ability to work as a team player, meet deadlines, manage personnel and go the
extra mile, together with my penchant for detail, have contributed to my success
in management. I have performed a wide variety of activities within the area of
Management, including development and launch of purchasing programs in parts
and service departments, development of policies and procedures, and
establishment of controls. I possess outstanding negotiating skills, and am adept
in controlling operating costs in all areas of business. I am also knowledgeable in
the logistics of deliveries, distribution and inventory management. I am certified
in shipping HAZMAT Material and forklift certified. I am experienced at
generating Repair Orders and directly Dispatching work to technicians, and
communicating with customers. I can also book all Repair Orders when
completed. I have over 30 years of Parts inventory and Management experience. I
have been certified as a Parts manager with GM.
I am familiar with developing and implementing process improvements, and I have been
successful in increasing customer satisfaction and service quality. I am an effective
organizer and planner. My outgoing and friendly nature allows me to interact well with
other staff members at all levels and I pride myself on bringing the right measure of
enthusiasm into the equation.
The accompanying resume can give you an idea of my potential for making a worthwhile
contribution to your company. I look forward to hearing from you so that we may discuss
this opportunity further.
Thank you for your time and consideration.
Sincerely

2. Charles Wilson
1514 CHANDLER PARK LANE
FRESNO, TEXAS 77545
Phone 832-277-7558
E-mail netfreee1@yahoo.com
CHUCK WILSON
Objective A management position with a company seeking an extraordinary record
of achieving sales and gross profit goals while still maintaining an
excellent inventory coverage and obsolescence level and the ability to
retain Service customers and have an excellent CSI rating.
Professional
experience
04/16 to Present Northwest Dodge
Houston, Texas
NEW and USED CAR PDI MANAGER
• Write and dispatch Repair Orders to 5 technicians
• Create estimates and obtain Authorizations for Used Car Sales
Managers
• Book all Internal Repair Orders and write all sublet Purchase
Orders related to Internal vehicles.
02/14 to 04/16 Sterling McCall Nissan
Stafford, Texas
NEW and USED CAR PDI MANAGER
• Write and dispatch Repair Orders to 5 technicians
• Create estimates and obtain Authorizations for Used Car Sales
Managers
• Book all Internal Repair Orders and write all sublet Purchase
Orders related to Internal vehicles.
01/12 to 11/13 Beck and Masten Buick GMC South
Houston, Texas
PARTS MANAGER
• Over last two years I have increase Gross Profit from $70,000 per
Month to $95-100,000 per month.
• Maintained a 36-38% GP margin
• Increased communication between the Parts Dept. and all other
Dealer departments.

3. 09/11 to 01/12 Sterling McCall Ford Houston, Texas
SERVICE ADVISOR
08/10 to 09/11 Angleton Auto Center purchased by
Gulf Coast Auto Center Angleton, Texas
FIXED OPERATIONS MANAGER
• Continued to obtain 32% GP in Parts and 70% GP in Service,
while working toward 100 % service technician training, currently
at 98%.
• Continued to control obsolescence in the Parts Dept. while
increasing PIP credits every month.
10/09 to 08/10 Angleton Auto Center Angleton, Texas
FIXED OPERATIONS MANAGER
• Hired as Parts Manager 10/09
• Assumed Fixed Operation Manager duties 03/10
• During this time have increased GP% of sales, decreased obsolescence of
inventory over last 7 months.
02/08 to 10/09 Mazda/Volvo of Clearlake Clearlake, Texas
PARTS MANAGER
• Inventory Management of $500,000.
• Gross Profit 33%
• Decreased expenses by $10,000 / month, while still able to increase
Gross Profit.
• Implemented a special order process to decrease critical order costs.
• Increased wholesale gross profit by approx. 10%.
• Decreased inventory value by $90,000.
02/05 to 02/08 Lawrence Marshall Pontiac/Buick/GMC
Houston, Texas
PARTS MANAGER
• Inventory Management of up to $450,000.
• Gross Profit 30-35%
• Steady yearly increase in Sales and Gross Profit over the last 3 years
• Managed 5 countermen, one warehouseman and 2 drivers
• Increase Medium duty truck wholesale by 15%

4. 11/04 to 02/05 Stewart Cadillac Houston,
Texas
PARTS MANAGER
• Inventory Management of up to $300,000.
• Managed 2 countermen, one warehouse/stocker
04/03 to 11/04 Southwest Pontiac/GMC Houston,
Texas
SERVICE ADVISOR
• Customer service and CSI management.
01/03 to 04/03 Gillman Honda Houston,
Texas
SERVICE ADVISOR
• Customer service and CSI management.
09/98 to 01/03 Mike Hall/Champion Hiway 6 Houston,
Texas
SERVICE ADVISOR/SERVICE DRIVE MANAGER
• Customer service and CSI management.
• Managed 5 Service Advisors
• Increased CSI to above National Avg and kept it there
09/97 to 09/98 Bill Heard Chevy Sugar Land, Texas
SERVICE ADVISOR/SERVICE DRIVE MANAGER
• Customer service and CSI management.
• Managed 5 Service Advisors
• Increased CSI to above zone average
04/97 to 09/97 Munday Chevrolet Houston,
Texas
SERVICE ADVISOR
• Customer service and CSI management.
06/91 to 04/97 Sam White Oldsmobile Houston,
Texas
SERVICE ADVISOR/SERVICE DRIVE MANAGER

5. • Customer service and CSI management.
• Managed 8 Service Advisors
• Increased CSI to above National Avg and kept it there
06/90 to 06/91 Tom Peacock Cadillac Houston, Texas
SERVICE ADVISOR
• Customer service and CSI management.
02/89 to 02/90 AutoMart Cadillac/Olds/Nissan Garden City, Ks.
PARTS MANAGER
• Inventory Management of up to $500,000.
• Managed 2 countermen
• Liquidate inventory from $500,000 to $225,000
• Increased sales by 50%
• Increased wholesale Gross by 30%
• Put a special order system in place to eliminate obsolescence
03/82 to 02/89 Firestone Tire Store Houston, Texas
SERVICE MANAGER/ STORE MANAGER/ OWNER
• Inventory control of Parts and tires
• Managed 4 mechanical tech and 3 tire men
07/80 to 03/82 DeMontrond RV Houston,
Texas
PARTS MANAGER
• Inventory Management of all Motor Home Parts.
• Developed parts numbering system and parts catalog
• Wrote Body repair estimates
04/79 to 07/80 John Wiesner Pontiac/Buick/GMC Houston,
Texas
PARTS MANAGER
• Inventory Management
• Managed 2 countermen
• Increased sales by 30%
02/78 to 04/79 Jay Marks Mazda/Peugeot/Renault Houston,

6. Texas
PARTS MANAGER
• Managed 2 countermen, one warehouse/driver
09/75 to 02/78 (Highams) Mcginnis Cadillac Houston,
Texas
PARTS MANAGER
• Inventory Management of up to $300,000.
• Managed 4 countermen, 2 drivers
• Took Parts from #275 to # 30 in GM standings
Summary
References
Highly motivated, creative and versatile Manager with more than forty
years of experience in personnel, Service Management and Customer
Satisfaction. Especially skilled at building intra-departmental relations and
customer satisfaction to increase sales and profit.
Mike Hoeller- Service Manager 832-527-3731
Brian Caldwell- Service Manager 832-723-1201
Mark Neely- Manufacturer Rep. 713-865-6857