L. Ramdas is seeking a middle-level position in sales, marketing, service engineering, or customer relationship management. He has over 9 years of experience in these areas for consumer electronics and automotive accessory companies. His experience includes managing service operations, maintaining business relationships, and motivating workforces to enhance service quality and customer satisfaction. He holds an MBA and has technical and business skills including relationship building, data analysis, problem solving, and IT programs like Tally and Microsoft Office.

1. L .Ramdas
Phone: +91 9962411880
e -mail: l.ramdas@india.com
Seeking middle level assignments in / Sales & Marketing/Service Engineering Operations/ Customer
Relationship Management with a growth oriented organization.
Professional Synopsis
Ø A dynamic professional with over 09 years of rich & extensive experience in Sales, Marketing,
Business Development, Service Operations, Customer Relationship Management, Strateg ic Planning, ,
for leading Manufacturing and Consumer Product companies.
Ø Comprehensive experience in providing Sales & services for Consumer Electronics and Automobile
Accessories to OEM workshops, authorized service center technicians & managers parts like Infotain-
ment, Navigation,Bluetooth,Reverse parking sensor,Anti-Theft Car Security System ,Audio systems,
Speakres,Woofers,Amplifiers, Multimedia Products & Suncontrol films
Ø Functional expertise in managing service operations with key focus on bottom line profitability by
Ensuring optimal utilization of resources as well as handholding of business partners.
Ø Resourceful at maintaining business relationship with customers and customers to achieve quality
Service norms by addressing their service related critical concerns.
Ø Skillful at monitoring, analyzing & motivating the workforce to enhance their efficiencies &
assist them to deliver quality services to clients/customers.
Ø An effective communicator with excellent relationship building & interpersonal skills, Strong
Analytical, problem solving & organiza tional abilities & target oriented. Possess a flexible & detail
oriented attitude.
Core Competencies
Ø Relationship Management
Ø New Establishments
Ø Product Sales
Ø Sales & Service Administration
Ø Quality Control
Ø Dealership Management
Ø Very good Exposure in OEM workshops,
authorized service center Technicians &
Floor managers
Ø Network Development
Ø Warranty Management
Ø Database Development
Ø Sales & Service Marketing
Ø Inspection
Ø Inventory Control
Ø Personnel Management
Ø Conceptualizing & implementing service /
customer care plans / Policies ensuring
accomplishment of business goals across
the Assigned regions.
Ø Ensuring provision of immediate service
support to the clients for resolving their
issues and complaints in compliance with
preset guidelines and rules.
Ø Strategizing goals and objective for the
department.
Ø Communicating feedback from the field
to factory with focus on effectuating
modifications in products and improving
product performance.
Ø Implementing service recovery systems to
prevent erosion of customer retention
levels.
Ø Ensuring strict adherence to the First Time
Right activities as well as 100 % customer
satisfaction to provide excellent quality of
service.
Ø Ensuring system implementation as an
enabler to improve on Customer
Satisfaction Score.
Ø Overseeing warranty cost control measures
as well as streamlining franchisee
management.
Ø Coordinating centers for service delivery
support and reviewing Parameters.
Ø Minimizing service downtime and creating
delight among customers.
Ø Utilizing product feedback & coordinating
with OEM workshops, body shops,
authorized service center technicians &
managers, vendors, etc.
Ø Analyzing the data related to various
performances and quality Parameters

2. Organizational Experience
Since Aug 2011 Garware Polyester Limited
Area sales Executive- Tamilnadu & Kerala
Market Leader & Manufacture of Sun Control Films for Automotive, Building &Industrial applica-
tions In India & Global
Growth Path
Key Deliverables:
As Area Sales Executive –Kerala & Coimbatore
Ø Regular visit to car dealers, OEM workshop& body shop , car accessory dealers & Architects
Ø Handling the Channel Partners and All (Car Showrooms /OEM /Accessories dealers/Architects) all
over Kerala & Coimbatore regions.
Ø Maintaining the Primary & secondary sales Across the Kerala & Coimbatore regions.
Ø Maintain to Achieve the KRA given by the Organization.
Ø Follow up for purchase order with clients & to coordinate with production team for smooth supply.
Ø Introducing new schemes to the market and increase our Business share in market
Ø Conducting promotional plans to develop the market and create awareness among the end consumers.
Ø Appointing new dealers and monitoring movement analysis of product ranges.
Ø Handling the customer’s queries and needs and motivating the dealer sales force by giving moral
support.
Ø Making MIS reports fortnightly & monthly basis.
Ø Addressing the customer’s needs within the specified Time and Responsible for the collection within
credit policy
Ø Collect & send the commercial forms to HO on monthly & quarterly basis.
Ø Conducted Fixer Training program for the fixers in my regions every six months.
Ø Maintained yearly sales budgets, and organized advertising campaigns in my regions.
Ø Represented the company and developed ties with potential clients in trade shows and conferences.
Ø Monitoring the secondary sales & growth over value & percentage of last month & the same month in
previous year.
Growth Path (Overseas)
Ø Additional responsibility given by the company to search and finalize the Authorized distributor or im-
porter for Sri Lanka.
Mar 07 – July 11 Nippon Audiotronix Ltd Asst.Manager- After sales/Service
Manufacturer of Nippon Car Audio & Electronic Remote Control Car Security system & licensed
Importer of Kenwood Incorporation, Japan.
OEM supplier for major Car manufacturing companies like Maruti, Mahindra &Mahindra, Ford,
Hyundai, Mitsubishi, Tata Motors, Hindustan Motors, Renault, Nissan, VolksWagan.
Growth Path
Mar 07 – July 11 Asst. Manager- Tamilnadu
Key Deliverables:
Ø Spearheading responsibility for planning, organizing and directing operations of the Service
Department and Authorized Service Center with a staff of 15, 7 ASC as well as OEM and Open Market
Dealers.
Ø Managing activities with respect to:
- New Product Training to OEM workshops, body shops, authorized service
center technicians & managers and Open Market Dealers.
Ø Initiating establishment of:
- Inventory levels for 7 ASC.

3. Ø Visiting all dealers on a monthly basis to get feedback as well as resolving all their problems to improve
sales.
Ø Meeting each month with the staff in State to review the product.
Ø Preparing MIS reports & assigning responsibility for developing and implementing of systems.
Ø Improving customer satisfaction level to 98% inclusive of OEM workshops, body shops, authorized
service center technicians & managers and customers.
Ø Developed and Implemented of Fault Coding System to identify and improve the product quality.
Ø Delegating responsibility for establishing service network and developing new product sales.
Ø Installing Higher End Security System in various types of cars.
Ø Initiated establishment of the company's new product in OEM workshops, body shops, Authorized ser-
vice center technicians & managers and Open Market Dealer's end.
Ø Successfully enhanced sales from 0% to 80% by good service and marketing support...
Ø Assigning responsibility for OEM product service to OEM workshops, body shops, authorized service
center
Ø Steering efforts towards establishment of the Chennai Branch Office.
Ø Preparing MIS Reports
Growth Path (Overseas)
Ø Successfully completed KRA given by our national manger to complete service camp & Training
program in Port Blair, Andaman & Nicobar islands conducted by MSIL & Agency House ( Maruti
Car Dealership )
Dec 04 to Feb 07 Xenos technologies, Coimbatore
Associate Technical support
Growth Path
Key Deliverables:
Ø Leading activities for the Service Department.
Ø Coordinating the installation for Field Call and Security System.
Ø Attending field service calls in customer premises
Ø Payment follow-up at the dealer end.
Ø Functioning as the Team Member in Corrective Action Team.
July 01 to Nov 04 Sam Turbo Industries, Coimbatore
Quality controller Electronics & Unit Assembly
Key Deliverables
Growth Path
Ø PCB Assembly Line and handling functions pertaining to testing and dispatching.
Ø Components mounting and inspecting the same before soldering.
Ø Wave Soldering Machine maintenance and operation supervising.
Ø Checking quality of components, lead cutting, cleaning and soldering.
IT Skills
Ø Tally 7.2,Tally 9.0, Tally ERP & Knowledge of SAP
Ø MS Office 2003,2007&2010
Ø Internet Applications
Qualifications
Ø Perusing : MBA Business Management in Madras open University
Ø 2006-2009 : First Class Degree in Bachelor of Business Administration from
Madras Open University
Ø 1998-2001 : First Class Diploma in Electronics and Communication
Engineering from Director Of Technical Education (DOTE)
Ø 1998 : Distinction Pass SSLC in Pioneer mills higher secondary school.

4. Extra-Curricular Activities
Ø School Kho-Kho Team Captain
Ø School Team Basketball Player
Ø Attended NSS Service Camp In College
Personal Details
Permanent Address : 5/18, Karpoora nagar,
Gudaloor, Coimbatore -641047.
Present Address : 21/8, Market lane,
Royapuram, Chennai - 600013.
Father's Name : N.Lingannan
Date of Birth : 24.03.1983
Sex : Male
Nationality : Indian
Religion : Hindu
Marital Status : Married
Languages Known : Tamil, English, Malayalam and
Telugu
Declaration
I have declared that the above information is true to the best of my knowledge.
Date : Signature of the Applicant
Place : Chennai (L.RAMDAS)