1. Learning Administrator – Human Resources
SUMMARY OF QUALIFICATIONS
Results and detail-oriented individual with over 5 years’ experience as a Senior
Administrator and Pension Analyst within the Human Resources industry and Investment
Management industry
Demonstrated excellent communication skills; able to deal courteously and professionally
with people from different cultures and socio-economic backgrounds
Trilingual in English, French and Armenian
Highly organized with excellent communication and interpersonal skills
In-depth knowledge of computerized programs including MS Word, Excel, PowerPoint,
Outlook, Office, Case Manager, Blackboard and Lotus Notes
Received Service Excellence certificate, Active Volunteer and Customer Service
Achievement Awards
Motivated team player who works well under pressure and thrives in busy environments
RELATED EXPERIENCE
Pension Analyst, June 2011 – August 2011
Ontario Pension Board, Toronto, ON
Data Management Skills
Calculated and verified members transactions related to buybacks, transfers and leaves of
absence in accordance with legislative and Ontario Pension Board policies and
compliance in a professional manner while maintaining confidentiality
Performed pension terminations, and retirement calculations for approximately 10 clients
by use of excel spreadsheets and various automated proprietary applications for
approximately 150 employers
Customer Service Skills
Responded to client and member inquiries ensuring outstanding customer satisfaction
Resolved client concerns and issues promptly, accurately and tactfully
Senior Administrator, April 2005 – June 2010
Morneau Shepell, Toronto, ON
Administrative Skills
Updated trade orders on a daily basis for a portfolio of clients to ensure information is
accurate including shareholders stock prices
Managed and tracked correspondence, updated client database, sorted incoming and
outgoing mail with Canada Post and courier packages for all clients
Prepared daily 20 – 50 pension benefit packages (retirements, terminations, etc.) for
members in accordance with plan rules and legislative requirements

2. Prepared annual pension statements and tax receipts for over 20 clients
Maintained inventory and ordered office supplies
Managed an on-site and off-site storage box retrieval system for filing
Assembled data and prepared periodic special reports and documents
Meeting, planning and preparations, boardroom set up and upkeep
Project Management Skills
Ensured that client service level agreements were adhered to and delivered on schedule
Participated on numerous projects with the director, manager and teams including
verifying and consolidating ad hoc documents
Conducted research and gathered information for auditors
Created and maintained a tracking system for a document approval process
Customer Service Skills
Responded to client and member inquiries ensuring outstanding customer satisfaction
Resolved client concerns and issues in a professional manner while maintaining
confidentiality
Facilitative Skills
Coordinated office administrative procedures and reviewed, evaluated and implemented
new processes
Provided training to colleagues and new employees
Developed new training initiatives, programs and instructional manuals
Assisted other administrators when necessary to support them in meeting their service
levels
EDUCATION
SENECA COLLEGE, Toronto, ON
Human Resources Management Program leading up to the designation of CHRP
January 2012 - 2014
Successfully completed (3 of 5) on-line Adult Education: Training and Development
Program courses leading to the designation of Staff Training Certificate with 4.0 GPA
average May 2010 – Present
Active participant in the Leadership Program seminars, lectures, workshops and
conferences on numerous topics September 2010 - Present
YORK UNIVERSITY, Toronto, ON
Received Specialized Honours BA in Sociology April 2004
Member of the Sociology Club December 2002 – March 2004

3. DEVELOPMENT
ST. PAUL’S LEARNING CENTRE INC., Toronto, ONSeptember 2011 - Present
Tutor (Saturdays) - English (Intensive Writing) / French (Intermediate)
Teach students using a systematic plan of lessons, discussions and audio-visual
presentations to identify children`s individual learning needs
Lead students in activities to promote their physical, mental and social development and
their school readiness by assigning and correcting homework and tests
Evaluate the progress of students and discuss results with students, parents and school
officials
RUNNING ROOM INC., Toronto, ON September 2011 –December 2011
Coached new members – raised awareness in health through positive encouragement in
the 5 km run to youth/adults
TOASTMASTERS CLUB INTERNATIONAL, Toronto, ONJanuary 2010 – June 2011
Active Member – Improved own public speaking skills
TOASTMASTERS INTERNATIONAL – PATHWAYS PROGRAM January 2010 – June
2011
Leader in the Youth Leadership Program – Educated youth on public speaking skills
Mentored new members – Assisted adults on public speaking skills
MORNEAU SHEPELL, Toronto, ON
Secretary in the Environmental Committee – Promoted `Go Green` campaign April 2010
Vice Chair in the Social Committee – Coordinated social eventsMarch 2009 - June 2010
Officer in the Health and Safety Committee – Promoted and ensured Work Safety
Standards Act through station checks October 2009
Fundraiser in the Heart and Stroke Foundation – raised over $50,000 in revenue from
silent auctions, raffles and jeans day tickets December 2009 – February 2010
Vice Chair in United Way of Greater Toronto – raised over $100 000 in revenue through
organized social events includingbake sales, silent auctions, United Way CN Tower Stair
Climb September 2008 – August 2009
Received certificate in Advanced MS Word and Excel October 2007