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ECM Renovation Roadshow - Automation Systems
The document outlines the benefits of ECM automation systems for various business processes, emphasizing rapid ROI, improved efficiency, and enhanced customer service. It details specific systems like the Zia loan automation system and the life insurance automation system, describing their modules and functionalities for document management and workflow integration. Additionally, it highlights the need for automation in areas such as human resources and accounts payable to address inefficiencies in current manual processes.
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ECM Renovation Roadshow - Automation Systems
- 1. ECM Automation Systems YourBusiness Processes. Streamlined.
- 2. Why automate? • Rapid Returnon Investment (ROI) • Expected ROI in Less than 9 months • 50% Improvement in Process Efficiency • Accelerated Revenue Cycles • Enhance Customer Service • Actionable Analytics • Meet Compliance Requirements
- 3. Why now? • Competition • IncreasedRisks • Leverage New Technologies
- 4. ECM Automation System- What is it? • • Built on an Alfresco Advanced Integrated Workflow • Modules may include: • Secure Web/Portal • xFolder • Capture-as-a-Service • Records Management • Enterprise Integration • Zia OneView ™ audit trails • • Mortgage, Insurance, Government… Accounts Payable, Human Resources…
- 5. What is it? ZiaLoan Automation System • Origination to Closing • • • • • Documents via Paper, Email, Web Classification & Extraction of Data Advanced Workflow LOS Integration Zia OneView
- 6. Case Study Automating LoanOrigination
- 7. Automating Loan Origination OriginationDocuments • W-2’s, 1040’s, Bank Statements, 401k’s & more… • Paper, Fax • Email, Borrower Upload Zia Loan Automation System • Secure Borrower Site • Document Repository • In-Process Capture • LOS Integration • Actionable Analytics
- 8. Secure Borrower Site Poweredby Crafter: • Simple Design & Branding • Asset Re-use Across Sites • Secure Customer Login • Unique Landing Page
- 9. Borrower Document Repository •mFolder – status, docs and important metadata • Borrower Uploads, Email Integration • Enterprise Document Management • Version Control • Enterprise Search • “Paperless Underwriting” – including Annotation (Markup) of Documents • Automatic Records Management
- 10. In Process Capture(IPC) • Classification & extraction optimized for use WITHIN your document repository (vs. Mailroom Automation) • Capture by users within business process – by borrower, by document • Featuring Ephesoft OCR
- 11. LOS Integration • ZiaLAS + Your LOS • In Process Integration • LOS Integration • Point-to-Point • Enterprise Service Bus
- 12. Actionable Analytics • Wesaid we save you time, we can prove it. • YOU can find out where you are still slow • Collection of data from initiation to closing • • Compliance & Management Metrics Reporting / BI Integration • Managed by Zia OneView ™
- 13.
- 14. Other Zia AutomationSystems • • • • • • Life Insurance Applications Retirement / Investment Accounts Employee Applications & Onboarding Government – Benefits, Permits…. University Applications Invoice Processing • Paper-Centric Processes • “Supporting” Documents
- 15. Life Insurance AutomationSystem Life Insurance Applications • Paper or Electronic Documents • Application = “Structured” Data • Supporting Docs (Medical History, Lab Tests, Income Information, etc…) • Structured • Semi-Structured • Unstructured Current (Manual) Process: • Costly • Slow • Error Prone
- 16. Life Insurance AutomationSystem Automation System Modules: • Secure Application Site / Portal • iFolder – upload, email • Classification & Extraction • Mailroom Automation and/or • In Process Capture • Secure Collaboration – view & annotate • Records Management (EasyRM) • Insurance Management System Integration
- 17. Case Study #1 RegionalLife Insurance Company • ~500 Forms, ~ 6 million docs/year • Agents – Upload directly to ECM system • Customers Paper, Email, Fax • 3rd Party – Lab Results, other Medical Forms • Email/Fax – Printed & Scanned
- 18. Case Study #1 RegionalLife Insurance Company • Phase 1 – Classification of Documents • Phase 2 – Redesign / Rationalization of Forms (version control) • Phase 3: • Extraction • OneView Analytics • Customer Portal
- 19. Human Resources AutomationSystem Employee Applications & Onboarding • Paper or Electronic Documents • Application = “Structured” Data • Supporting Docs (I-9, W-4, Employment Agreement, Confidentiality Agreement, and more…) • Structured • Semi-Structured • Unstructured Current (Manual) Process: • Costly • Slow • Error Prone
- 20. Human Resource AutomationSystem HR Automation System Modules • Secure Employee Application Site / Employment Portal • eFolder – upload, email • Classification & Extraction • Mailroom Automation and/or • In Process Capture • Secure Collaboration – view & annotate • Records Management (EasyRM) • HCM Integration
- 21. SAP Integration Zia +Pernexas Partnership • Ephesoft + Alfresco + SAP • Connexas – only certified connector Alfresco to SAP • Alfresco – provides collaboration + Records Management • SAP ERP, HCM
- 22. Simple + SecureBack Office: Accounts Payable What’s the Problem? • Vast Majority are still “paper” invoices • Current (Manual) Processes are Costly, Slow, Error Prone • Lack of Strategic Insight Why so difficult? • “No two invoices are the same” • Where to find PO Number, Invoice Number, Taxes, Grand Total, Supplier Details • Past approaches haven’t worked (Templates, List of Variables)
- 23. Invoice Automation System InvoiceAutomation System Modules • Secure Vendor Site / Portal • vFolder – upload, email • Classification & Extraction • Mailroom Automation and/or • In Process Capture • Secure Collaboration – view & annotate • Records Management (EasyRM) • ERP/Accounting Integration
- 24. Integration • Point-to-Point • EnterpriseService Bus (ESB)
Editor's Notes
- #3 Increase efficiency and optimize the workforceRapidly capture, classify, and extract from paper/electronic documentsInitiate faster data verification, file review, and approvalRemoving significant costs throughout the processAccelerate revenue cyclesClose and package loans faster with document validation and approval workflows.Real time access to files across the enterprise. Consistently meet compliance goalsProvide clear audit trails from the point of origination, across each touch point, to the final archiveRecords management for captured documentsIntegration with LOS / Compliance systems
- #5 Migrate, Integrate, Automate to Easy ECM / RM
- #8 In Process CaptureLOS IntegrationReporting & Analytics
- #15 Migrate, Integrate, Automate to Easy ECM / RM
- #16 Current (Manual) Processes are CostlyAs much as 4x the cost per invoicePaper costsPeople costsMissed discountsMissed early paymentsSupplier dissatisfaction
- #17 Current (Manual) Processes are CostlyAs much as 4x the cost per invoicePaper costsPeople costsMissed discountsMissed early paymentsSupplier dissatisfaction
- #20 Current (Manual) Processes are CostlyAs much as 4x the cost per invoicePaper costsPeople costsMissed discountsMissed early paymentsSupplier dissatisfaction
- #21 Current (Manual) Processes are CostlyAs much as 4x the cost per invoicePaper costsPeople costsMissed discountsMissed early paymentsSupplier dissatisfaction
- #23 Current (Manual) Processes are CostlyAs much as 4x the cost per invoicePaper costsPeople costsMissed discountsMissed early paymentsSupplier dissatisfaction
- #24 Current (Manual) Processes are CostlyAs much as 4x the cost per invoicePaper costsPeople costsMissed discountsMissed early paymentsSupplier dissatisfaction
- #25 Every organization different in how expose information – for example still common use case to see portalsWe work w/ liferay primarily but can integrate to othersOn ‘back-end” – see contracts, other documents come in / go through ERP, CRMIntegrate directly or via ESB like Mule