Speeding Up the Claims Process
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This document discusses how Snowbound's VirtualViewer solution can help speed up claims processes. Some key points: - VirtualViewer allows remote access to documents with no downloads needed, and expedites loading of documents through features like page-on-demand. This can help processes documents more quickly both internally and externally. - The solution provides a consistent viewing experience across different document types and formats. It also offers security, redaction capabilities, and an audit trail to help with compliance efforts. - A case study describes how one large mortgage lender used VirtualViewer integrated with their systems to improve mortgage processing times by over 50% and transition to a fully electronic process.
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Speeding Up the Claims Process
- 2. Speeding Up the Claims Process JB Ronfard Product Manager
- 3. Company Overview • Privately-held out of Waltham, Massachusetts • Founded in 1996 • Service over 1,000 customers with millions of end users
- 4. What we do • Document Viewing and Collaboration • 20 years in the industry • Imaging SDK, Applet, HTML5 Viewer • Annotations, redactions, page manipulation, large format library • End Result: creating value by offering a more complete solution, allowing the user to never leave the environment to view a document.
- 5. Speed up the Process • Remote Access with our Zero Footprint viewer – No third-party downloads • Get to your content quickly with Page on Demand – Load only the content you need • Expedite your claims internally and externally – Support hundreds of formats – Bookmarks, text searching, annotations and much more
- 6. Compliance Efforts Made Easy • Universal Access to all your content – No client side download • Provide an audit trail of workflow history – XML-based annotations enable recording and reporting • Ensure document security – Original documents are kept intact – Redact sensitive information when needed
- 7. Grow you Business • Easily Scalable – Eliminate installation and support challenges • Provide a consistent view for all documents – Open API’s and easily customizable • Reduce overhead and increase ROI – Free up IT resources – Close claims faster
- 10. Case Study: Controlling The Chaos • Background • One of the world’s leading mortgage lending organizations (top 3 N. America) • 9 Million mortgages valued at $1.4 trillion in mortgages • Hundreds of millions in new loans daily • Legacy CMS • Handling both paper and electronic documents
- 11. Case Study • Challenge • Closed-loan division received more than 250,000 documents a day (varying formats) about half in paper form • Had to scale to 2,000 lenders • Days to close: 7-9 days (paper) 4-5 days (electronic)
- 12. Case Study • Customer’s Requirements • Reliable viewing for various types of electronics forms including scanned documents, faxes, emails in TIFF, JPEG and PDF, AFP, PCL, Office etc… • Immediate access to documents (sub 2 second loading) • Must be 100% web-based (no client-side install) • Nothing downloaded to desktop • Mouse and keyboard navigation with “hot keys” • Rigorous load-testing
- 13. Case Study • Solution • Integrated VirtualViewer with their new transactional processing solution and ECM system • Configured the UI for various user agents and restrict document downloads and email capabilities • Implemented virtual documents to speed up review and processing with page on demand and annotation capabilities
- 14. Case Study • Results • Achieved their security and business continuity objectives within a single high- speed viewing application • Delivers individual pages to the viewer within sub-2 second requirement • Agents can import daily peak loads of more than a half million documents • Enabled the lender to improve their overall mortgage processing time by more than 50% and move to a fully electronic process
- 15. Case Study: Baldwin and Lyons • Solution – Ephesoft (classification & extraction) – Alfresco (single content repository) – Snowbound (viewing and collaborating) • Result – 10 million documents migrated in 7 days – Strong user adoption – Electronic process rather than millions of pieces of paper
- 16. Case Study: Baldwin and Lyons • Speeding up the process – Issues loading large files – Reducing efficiency and profitability • Quick and easy solution – Alfresco Connector – Zero Footprint allowing for safe remote access – Streamlined collaboration
- 17. 20 Years of Success • 9 of the Top 10 US Banks • 7 of the Top 10 World Banks • 3 of the Top 5 US Shipping Companies • Top Insurance Companies N. America and Europe • Multiple US Government Branches • Top US Healthcare (Medical Records) Companies
- 18. Snowbound and Zia • Decades of expertise – The content People – VirtualViewer® HTML5 • Get more out of your content – Bringing all the pieces together
- 19. Call to Action • Set up a demo • Engage with Snowbound and Zia
- 20. Questions
Editor's Notes
- Let’s take a look at one of our customers who implemented VV and their results They are a leading mortgage lender processing a significant number of mortgages and new loans daily. They came to SB because they needed their lenders (over 2,000) to be able to not only access but also annotate a wide variety of formats in one web-based viewer while ensuring that none of the information was downloaded to their computer for compliance reasons. They had PDFs, AFPs, TIFFs, Word files in both electronic and hardcopy. They wanted to move to a pure electronic solution but didn’t want to have to manage multiple applications especially those that allowed people to download documents in order to view.
- Let’s take a look at one of our customers who implemented VV and their results They are a leading mortgage lender processing a significant number of mortgages and new loans daily. They came to SB because they needed their lenders (over 2,000) to be able to not only access but also annotate a wide variety of formats in one web-based viewer while ensuring that none of the information was downloaded to their computer for compliance reasons. They had PDFs, AFPs, TIFFs, Word files in both electronic and hardcopy. They wanted to move to a pure electronic solution but didn’t want to have to manage multiple applications especially those that allowed people to download documents in order to view.
- Let’s take a look at one of our customers who implemented VV and their results They are a leading mortgage lender processing a significant number of mortgages and new loans daily. They came to SB because they needed their lenders (over 2,000) to be able to not only access but also annotate a wide variety of formats in one web-based viewer while ensuring that none of the information was downloaded to their computer for compliance reasons. They had PDFs, AFPs, TIFFs, Word files in both electronic and hardcopy. They wanted to move to a pure electronic solution but didn’t want to have to manage multiple applications especially those that allowed people to download documents in order to view.
- They implemented VV and RM and as a result. They improved their overall mortgage processing time by 40% - resulting in drastic cost savings in the millions. They were able to provide lenders with one application that supports all the formats they needed and most importantly we were able to meet their sub 2-second requirement for document rendering. Again, time is money so they wanted to make sure with that many users they were still able to process a large number of documents and as a result actually increased the volume to where they were processing 500,000 documents a day.
- They implemented VV and RM and as a result. They improved their overall mortgage processing time by 40% - resulting in drastic cost savings in the millions. They were able to provide lenders with one application that supports all the formats they needed and most importantly we were able to meet their sub 2-second requirement for document rendering. Again, time is money so they wanted to make sure with that many users they were still able to process a large number of documents and as a result actually increased the volume to where they were processing 500,000 documents a day.