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Speeding Up the Claims Process

This document discusses how Snowbound's VirtualViewer solution can help speed up claims processes. Some key points: - VirtualViewer allows remote access to documents with no downloads needed, and expedites loading of documents through features like page-on-demand. This can help processes documents more quickly both internally and externally. - The solution provides a consistent viewing experience across different document types and formats. It also offers security, redaction capabilities, and an audit trail to help with compliance efforts. - A case study describes how one large mortgage lender used VirtualViewer integrated with their systems to improve mortgage processing times by over 50% and transition to a fully electronic process.

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Speeding Up the Claims Process JB Ronfard Product Manager
Company Overview • Privately-held out of Waltham, Massachusetts • Founded in 1996 • Service over 1,000 customers with millions of end users
What we do • Document Viewing and Collaboration • 20 years in the industry • Imaging SDK, Applet, HTML5 Viewer • Annotations, redactions, page manipulation, large format library • End Result: creating value by offering a more complete solution, allowing the user to never leave the environment to view a document.
Speed up the Process • Remote Access with our Zero Footprint viewer – No third-party downloads • Get to your content quickly with Page on Demand – Load only the content you need • Expedite your claims internally and externally – Support hundreds of formats – Bookmarks, text searching, annotations and much more
Compliance Efforts Made Easy • Universal Access to all your content – No client side download • Provide an audit trail of workflow history – XML-based annotations enable recording and reporting • Ensure document security – Original documents are kept intact – Redact sensitive information when needed
Grow you Business • Easily Scalable – Eliminate installation and support challenges • Provide a consistent view for all documents – Open API’s and easily customizable • Reduce overhead and increase ROI – Free up IT resources – Close claims faster
VirtualViewer® Solution
Case Study: Controlling The Chaos • Background • One of the world’s leading mortgage lending organizations (top 3 N. America) • 9 Million mortgages valued at $1.4 trillion in mortgages • Hundreds of millions in new loans daily • Legacy CMS • Handling both paper and electronic documents
Case Study • Challenge • Closed-loan division received more than 250,000 documents a day (varying formats) about half in paper form • Had to scale to 2,000 lenders • Days to close: 7-9 days (paper) 4-5 days (electronic)
Case Study • Customer’s Requirements • Reliable viewing for various types of electronics forms including scanned documents, faxes, emails in TIFF, JPEG and PDF, AFP, PCL, Office etc… • Immediate access to documents (sub 2 second loading) • Must be 100% web-based (no client-side install) • Nothing downloaded to desktop • Mouse and keyboard navigation with “hot keys” • Rigorous load-testing
Case Study • Solution • Integrated VirtualViewer with their new transactional processing solution and ECM system • Configured the UI for various user agents and restrict document downloads and email capabilities • Implemented virtual documents to speed up review and processing with page on demand and annotation capabilities
Case Study • Results • Achieved their security and business continuity objectives within a single high- speed viewing application • Delivers individual pages to the viewer within sub-2 second requirement • Agents can import daily peak loads of more than a half million documents • Enabled the lender to improve their overall mortgage processing time by more than 50% and move to a fully electronic process
Case Study: Baldwin and Lyons • Solution – Ephesoft (classification & extraction) – Alfresco (single content repository) – Snowbound (viewing and collaborating) • Result – 10 million documents migrated in 7 days – Strong user adoption – Electronic process rather than millions of pieces of paper
Case Study: Baldwin and Lyons • Speeding up the process – Issues loading large files – Reducing efficiency and profitability • Quick and easy solution – Alfresco Connector – Zero Footprint allowing for safe remote access – Streamlined collaboration
20 Years of Success • 9 of the Top 10 US Banks • 7 of the Top 10 World Banks • 3 of the Top 5 US Shipping Companies • Top Insurance Companies N. America and Europe • Multiple US Government Branches • Top US Healthcare (Medical Records) Companies
Snowbound and Zia • Decades of expertise – The content People – VirtualViewer® HTML5 • Get more out of your content – Bringing all the pieces together
Call to Action • Set up a demo • Engage with Snowbound and Zia
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